Provider profile
SERVPRO of Northeast Macomb Township
Provider snapshot
What this listing says
Macomb County homeowners dealing with mold after basement flooding or storm damage who want a single crew to handle water extraction, mold removal, and rebuild under one contract.
Best for
- Macomb Township and northeast Macomb County homeowners who need mold remediation tied to a water damage event.
- Buyers who want one company to handle water extraction, mold removal, and reconstruction without coordinating multiple contractors.
- Homeowners filing insurance claims who want a company that works directly with major Detroit-area insurers.
- Commercial property owners in Macomb County who need mold remediation with minimal business interruption.
- Families dealing with basement flooding after storms who need same-day emergency response and follow-through mold prevention.
About this company
SERVPRO of Northeast Macomb Township is a restoration franchise in Macomb, MI, owned by Jennifer M. and Joshua A. Dishman. Mold remediation is one piece of a much larger operation that includes water damage restoration, fire damage cleanup, storm repair, construction, and commercial services. Their technicians hold IICRC applied microbial remediation certification, and the franchise covers both Macomb and New Haven, MI.
On the mold side, they run a contained process: air scrubbers and HEPA vacuums during remediation, antimicrobial treatments on affected surfaces, and removal of porous materials like drywall and carpet when needed. They also operate a contents packout service, moving belongings to a storage and restoration facility for cleaning. The fact that they handle everything from initial water extraction through mold removal to final construction rebuild means you can run the whole job through one company.
The SERVPRO brand has existed since 1967, though this franchise is independently owned and operates locally in Macomb County. The Dishmans run a sizable team. Reviews name over a dozen different field technicians, and the franchise handles jobs ranging from single-bedroom mold cleanups to multi-month fire restorations. They maintain relationships with major insurance companies in the metro Detroit area and offer 24/7 emergency response.
A 5.0 rating across 54 Google reviews is unusual for a restoration company. Most SERVPRO franchises carry ratings in the 4.2-4.7 range. Zero negative reviews in the last 18 months suggests either strong operational consistency or a low-volume review profile, but 54 reviews is enough to be meaningful.
Services
Service area
Based in Macomb, MI (Macomb County). The website lists Macomb and New Haven, MI as service areas. Reviews indicate the franchise has worked in St. Clair Shores, Shelby Township, Warren, Roseville, Clinton Township, Madison Heights, New Baltimore, Eastpointe, Bruce Township, and Ortonville, spanning well beyond the listed two-city coverage.
Review consensus
Nikki Jones stands out as a lead on multi-week and multi-month jobs, named in at least six reviews for managing everything from water damage to fire cleanup. Mike and Mel draw praise as a team for basement restoration work, with three separate reviewers in April 2026 calling out their explanations and competence. Missy is named repeatedly for project management and contents handling. Jenny Dishman, the owner, gets personal mentions for calling customers directly and providing mold guidance. Chris Coultes earned a specific callout for daily communication during a water damage job. Cody managed both mold inspections and removal processes, with one reviewer noting he checked the attic and explained water intrusion causes. Johnny Blarek is praised for daily moisture monitoring. Multiple reviewers mention the team explaining the process as they go, and several note fast response times, including one 45-minute arrival during a storm.
0 found across 54 total reviews at 5.0★. No 1-star or negative reviews exist in the last 18 months. With 54 total reviews at 5.0 stars, there are no complaints to analyze.
The review profile is remarkably uniform. Every single review is 5 stars. Several reviewers mention being repeat customers (one reviewer on their fifth flood, another naming multiple past jobs). The franchise appears to generate reviews primarily from water and fire damage customers rather than mold-specific jobs. Only two reviews explicitly mention mold work (Christina Johnson's basement mold removal managed by Cody, and cassandra neff's mold situation where Jenny provided guidance). The rest involve water damage, fire damage, or general cleaning.
Nikki/Nicole/Nikole Jones (field lead — consistently praised across 6+ reviews). Mike (technician — praised for explanations and competence). Mel (technician — praised as team partner with Mike). Missy (project manager — praised for contents care and cleaning). Jenny Dishman (owner — praised for personal involvement and mold guidance). Josh/Joshua Dishman (owner — praised for willingness to take on unusual jobs). Chris Coultes (technician — praised for daily communication). Cody (inspector/project manager — praised for mold inspection thoroughness). Johnny Blarek (technician — praised for daily moisture monitoring). Tony (technician — praised for politeness). Meagan (technician — praised for keeping things light). Ryan (technician — praised for humor during stressful times). Ashley (receptionist — praised for scheduling coordination). Daniel (inspector — praised for mold evaluation). Shawn (technician — praised for promptness and transparency). Nick (technician — praised alongside Eric). Eric (technician — praised alongside Nick). Dale (technician — mentioned positively). Hunter (technician — mentioned positively). Hervey (technician — mentioned positively). Devin/Deven (technician — mentioned positively). Malik (technician — praised for going above and beyond). Noah (technician — mentioned positively). Micayla (technician — praised for pack-back work). Anthony (technician — praised for pack-back work). Steven (technician — mentioned with Missy).
This franchise has an unusually clean review record with named staff appearing consistently across years, suggesting low turnover. If you need mold remediation, ask specifically about Cody or Daniel for the inspection and confirm who will manage the remediation itself. Because mold jobs are a small fraction of their work, ask how many mold-specific projects they have completed in the past year and what equipment they bring that goes beyond the standard SERVPRO franchise kit.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the company diagnosing your mold problem is the same one billing to fix it. Consider getting an independent mold inspection before committing to their remediation scope.
- This is a SERVPRO franchise, not an independent mold specialist. Mold work is a fraction of their overall business. Most of their reviews and experience center on water and fire damage restoration.
- Their listed service area covers only Macomb and New Haven, MI, but reviews come from St. Clair Shores, Warren, Roseville, Madison Heights, and Eastpointe. Confirm they serve your specific location before scheduling.
- The website uses standard SERVPRO corporate copy for much of the mold page. It does not describe equipment specific to this franchise beyond the standard IICRC, HEPA, and air scrubber mentions common to all SERVPRO locations.
- With zero negative reviews to learn from, you have less information about how this franchise handles problems than you would with a company that has a few complaints on record.