Provider profile
BROADCO Property
Provider snapshot
What this listing says
Macomb County homeowners dealing with water damage or basement flooding who want a family-owned restoration company with 25+ years in Southeast Michigan and 24/7 emergency response.
Best for
- Macomb County and Southeast Michigan homeowners facing water damage, basement flooding, or mold growth who want a single company to handle the full restoration.
- Homeowners who need emergency response outside business hours — BROADCO runs 24/7 crews and reviews confirm same-day or next-day arrivals.
- Property owners whose mold problem started with water damage and want one team to handle extraction, drying, mold removal, and rebuild under a single contract.
- Real estate agents or property managers who need a responsive restoration partner that communicates well and works with insurance adjusters.
About this company
BROADCO Property Restoration is a family-owned restoration company headquartered in Macomb, Michigan. Mold is one piece of a broader operation that covers water damage, fire damage, storm damage, and emergency board-up. Their primary identity is disaster restoration, not mold-specific work. They operate two offices — one in Macomb County and one in Sarasota, Florida.
Their mold process includes visual inspection, moisture detection, air quality testing, surface sampling, thermal imaging, and a written report. They use air scrubbers for filtration and apply antimicrobial treatments to affected framing. The website describes containment barriers during removal. These are standard steps for a restoration company of this size, but the thermal imaging and air quality testing capabilities mean they can handle detection and remediation under one roof.
BROADCO claims over 25 years of experience and is a member of the Coalition for Disaster Responders, which sent them to New Jersey after Hurricane Sandy. The about page describes them as family-owned and locally operated. Chuck is identified as the owner in multiple reviews, and staff retention appears strong — several employees (Bill, Brenda, Leslie, Zach) appear across reviews spanning months.
With 51 Google reviews at 4.5 stars and zero negative reviews in the last 18 months, the recent trajectory is strong. The volume is modest, but the consistency of praise — particularly for Bill Emerick's communication and the office staff's responsiveness — suggests a tight operation where the same people show up repeatedly.
Services
Service area
Headquartered in Macomb, Michigan (Macomb County). Serves Southeast Michigan across Macomb County (Sterling Heights, Clinton Township, Roseville, Warren, St. Clair Shores, Mount Clemens, Fraser, Shelby Charter Township), Oakland County (Bloomfield Hills, Troy, Novi, Rochester Hills, South Lyon), Wayne County (Detroit, Grosse Pointe), Washtenaw County (Ann Arbor, Ypsilanti), and St. Clair County (Port Huron). Also operates a Florida office in Sarasota. The five-county Michigan coverage plus a Florida location is broad for a family-owned operation — confirm response times for locations outside Macomb County.
Review consensus
Bill Emerick is the standout name, appearing in more than a dozen reviews as the primary point of contact for mitigation. Reviewers consistently praise his communication — he explains the process, answers questions, and maintains contact throughout the job. Chuck, the owner, is credited with stepping in to resolve concerns. Jenna is praised for management and relationship-building. The field crew — Zach, Alex, Sergio, Dan B, David O, Brenda, and Leslie — appears repeatedly as a cohesive team that handles water extraction, demolition, and cleanup. Reviewers emphasize speed of response (same-day or next-morning arrivals), respectful treatment of personal property, and clear explanations of what needs to happen.
0 found across 51 total reviews at 4.5★. No 1-star reviews were found in the last 18 months. Two older reviews (Bill frank and William Fern, both from December 2022) initially had problems but were updated to 5 stars after Chuck personally intervened. The original complaints are not available, but the updates suggest the owner takes escalated concerns seriously.
BROADCO appears to run a tight crew model where the same core team — Bill, Zach, Brenda, Leslie, and a few rotating field workers — handles most jobs. This shows up in reviews as continuity: customers interact with the same people from assessment through completion. The downside risk is capacity — if this small team is stretched across multiple jobs during peak season (Michigan's spring flooding), response times could slip. The two updated 2022 reviews suggest Chuck monitors feedback and intervenes when things go wrong.
Bill Emerick (mitigation specialist — consistently praised for communication, knowledge, and hands-on involvement). Chuck (owner — praised for personal involvement and resolving concerns). Jenna (management — praised for relationship-building and customer care). Zach/Zack (field crew — praised for cleanup and demolition work). Alex (field crew — praised). Sergio (field crew — praised). Brenda (office/crew — praised across multiple reviews). Leslie (office/crew — praised across multiple reviews). Tom (project manager — praised for explaining the process). Dan B (field crew — praised). Dan C (field crew — praised). David O/Dave (field crew — praised for inspection work). Tyler S (field crew — praised). Tyler H (field crew — praised). John P (field crew — praised). Ryan (remodel planning — praised). Christopher (office — praised for helpfulness). Jesse (field crew — praised). Jennifer (older reviews — praised).
BROADCO runs on Bill Emerick's reputation — ask for him if you can. The zero-negative-review streak over the last 18 months is unusually clean for a restoration company. If your mold problem grew out of water damage, their ability to handle the full chain from water extraction through mold removal and rebuild is a real advantage, but get an independent mold test first given the conflict of interest.
Keep in mind
- BROADCO does both mold testing and mold remediation. This is a conflict of interest — the company that tells you that you have a mold problem is the same one that profits from fixing it. Consider getting an independent mold test before committing to their remediation services.
- Mold is not their primary focus. BROADCO is a full-service restoration company where water and fire damage are the core business. If you need a mold-only specialist, this may not be the right fit.
- They claim service areas spanning five Michigan counties plus Florida. Confirm response times for locations far from their Macomb headquarters, especially in Oakland or Washtenaw County.
- With only 51 reviews over what appears to be 10+ years, the review volume is low for a company this established. Most of the detailed reviews are from 2025-2026.