Provider profile
VersaPro Restoration & Construction
Provider snapshot
What this listing says
Livonia-area homeowners dealing with water damage that led to mold, who want one company to handle extraction, remediation, and reconstruction under a single insurance claim.
Best for
- Homeowners in Livonia and western Wayne County who need mold remediation tied to water damage restoration and full reconstruction.
- Property owners who want a single company to manage the insurance claim, remediation, and rebuild rather than coordinating multiple contractors.
- Commercial building owners, property managers, and multi-family operators in Southeast Michigan who need environmental services with 24/7 emergency availability.
- Homeowners facing storm or fire damage where mold developed as a secondary issue and the entire restoration scope needs to stay under one project manager.
About this company
VersaPro Restoration & Construction operates out of Livonia, Michigan with additional offices in Detroit and Clinton Township. Mold remediation falls under their environmental services division alongside lead abatement, asbestos removal, and biohazard cleanup. Their primary identity is a full-service restoration and construction company — mold work is one piece of a much broader operation.
What stands out is the water-to-rebuild pipeline. When a pipe bursts or a basement floods, VersaPro handles emergency water extraction, structural drying with dehumidifiers and moisture mapping, mold remediation if needed, and then the full reconstruction — all under one roof. They also manage insurance claims directly, which multiple reviewers describe as a significant benefit. The company advertises a 60-minute response time for emergencies and runs crews around the clock.
VersaPro has operated since 2003 (formerly as OnSite Solutions). They serve homeowners, building owners, municipalities, property management firms, and insurance adjusters across Southeast Michigan. The company sponsors local youth sports teams in Livonia and Brighton, and holds both IICRC and EPA Lead-Safe credentials.
4.9 stars across 223 Google reviews is unusually strong for a restoration company. Most of the volume comes from water damage and storm repair work rather than mold-specific jobs, but the operational pattern — dedicated project manager, clear communication, insurance advocacy — carries across service lines.
Services
Service area
VersaPro is headquartered in Livonia, Michigan with additional offices in Detroit and Clinton Township (Macomb County). They list service area pages for Ann Arbor, Beverly Hills, Birmingham, Bloomfield Township, Canton, Grosse Pointe, Huntington Woods, Northville, Novi, Plymouth, Rochester Hills, Sterling Heights, Warren, and West Bloomfield — covering Wayne, Oakland, Macomb, and Washtenaw counties across Southeast Michigan.
Review consensus
Steve Owens is the most frequently named staff member across the review set, praised as project manager for keeping homeowners informed, managing insurance coordination, and overseeing quality. Andrew draws praise for initial inspections and estimates. Tony is named for emergency field work including ice dam removal and securing damaged doors. Treavor Downer earned specific praise for patience and follow-through on water and flooring claims. Dave, James Hoskins, Jeff, and Gerard are named across multiple projects for reliable field work. Reviewers consistently highlight communication, insurance claim advocacy, and the convenience of having one company handle everything from emergency response through final reconstruction.
1 found across 223 total reviews at 4.9★. Benjamin Mott described a project where the project manager failed to communicate with him and subcontractors, floors had to be torn out and redone but were still installed incorrectly, and the project ran over a month past the estimate. He is a Local Guide with 19 reviews. The owner responded with a detailed point-by-point rebuttal, noting they reassigned a new project manager early in the process to improve communication, installed flooring to manufacturer specifications, and issued a full material credit for the flooring based on the reviewer's dissatisfaction. The owner also stated additional work was done beyond the insurance scope. The disagreement over flooring quality — the owner says it met standards while the reviewer says it was done incorrectly — is unresolved.
VersaPro's review base skews heavily toward water damage restoration and construction rather than mold-specific work. The company's strength is clearly its project management model — assigning a named PM (most often Steve Owens) who serves as a single point of contact throughout the job. The single negative review triggered a lengthy, detailed owner response that engaged with specific facts rather than offering a template reply. That level of engagement is unusual and suggests the company tracks project details closely, though the factual dispute about flooring quality means the complaint cannot be fully dismissed.
Steve Owens (project manager — positive, named in 15+ reviews). Andrew (estimator/inspector — positive). Tony (field technician — positive). Treavor Downer (project coordinator — positive). Dave (project manager — positive). James Hoskins (project manager — positive). Jeff (contractor — positive). Gerard (contractor — positive). Jim (estimator — positive). Brian (painter — positive). Cam (staff — positive). MJ (crew — positive). Buzz (contractor — positive).
Ask for Steve Owens as your project manager if your job involves water damage leading to mold. Get the full timeline estimate in writing before signing, and clarify what happens if floors or other finished work need rework. With only 1 negative review out of 223, VersaPro's track record is strong — but most of that track record is in water and storm restoration, not standalone mold work.
Keep in mind
- VersaPro does both mold testing and mold remediation. A company that finds the mold and then profits from removing it has a financial incentive to recommend more work. Ask whether they will accept a third-party inspection report or if they require their own assessment.
- Mold remediation is a smaller part of their business. Most of their reviews and visible project work involve water damage restoration, roofing, and construction. If you need a mold-only specialist with deep environmental focus, this is a generalist restoration company.
- Their service area spans Southeast Michigan from Ann Arbor to Sterling Heights to Grosse Pointe. That is a wide geographic footprint across three offices. Confirm response time and crew availability for your specific location before committing.
- One recent reviewer described a project running over a month past the estimate with floor rework needed. The owner responded with a detailed rebuttal, but lengthy timelines on complex restoration-to-rebuild jobs are worth discussing upfront.