Provider profile
SERVPRO of Livonia
Provider snapshot
What this listing says
Livonia homeowners dealing with water-triggered mold who want a full-service restoration franchise that handles remediation, demolition, and reconstruction under one roof.
Best for
- Livonia-area homeowners with mold growth triggered by water damage who want one company to handle the full cycle from water extraction through mold remediation to drywall reconstruction.
- Vacation homeowners or absentee property owners who need a crew that communicates remotely with owners and insurance adjusters during the entire project.
- Commercial property managers needing a single vendor for recurring water and mold mitigation at scale.
- Homeowners who want their belongings professionally packed out, cleaned, and stored during remediation work.
About this company
SERVPRO of Livonia is a franchise location on Farmington Road, owned by Brian Schriedel and Shannon Schriedel-Allison. Mold remediation is one service within a broader restoration operation that primarily handles water damage, fire damage, and storm cleanup. The franchise serves both residential and commercial clients and offers 24/7 emergency response.
The mold page describes a seven-step process: emergency contact, inspection and damage assessment, containment, air filtration using air scrubbers and HEPA vacuums, removal using antifungal and antimicrobial treatments, cleaning of structural elements and HVAC systems, and reconstruction of damaged materials like drywall and subfloors. They also offer contents packout to a separate storage and restoration facility during remediation work. Nothing on the website distinguishes this franchise's mold capabilities from standard SERVPRO franchise offerings.
The SERVPRO brand has operated since 1967. This Livonia franchise handles everything from small residential cleanups to large commercial losses. One reviewer, Bradley Doak, noted that a high-end retirement community uses this location exclusively for mitigation work of all sizes.
With a 5.0 rating across 41 Google reviews and zero negative reviews, this is an unusually clean record. The small review volume means each rating carries weight, but 41 reviews spanning 2017 through 2026 with no complaints is genuinely notable.
Services
Service area
SERVPRO of Livonia is headquartered at 11928 Farmington Road in Livonia, Michigan. The website lists Livonia as the primary service area. Reviews show customers from Livonia, Detroit, and Macomb, suggesting the franchise takes jobs across the western Wayne County and nearby areas.
Review consensus
Uli (also spelled Ulises, Ulysses, or Ulie) appears in more reviews than any other employee, consistently praised as a clear communicator who explains the process and answers questions. Pedro shows up repeatedly as hardworking and careful. Allen, the office manager, earns praise for fast scheduling and follow-through. Brian, the owner, gets credit for staying in direct contact with customers during multi-day projects. Multiple reviewers highlight fast response times, with several mentioning same-day or next-day service after calling. Insurance coordination comes up repeatedly, with Josh and Brian specifically noted for handling adjuster communication.
0 found across 41 total reviews at 5.0★. No negative reviews exist in the last 18 months. With 0 found across 41 total reviews at 5.0 stars, there is nothing to report here.
Every review is 5 stars. While there is no evidence of review manipulation, a perfect record across 41 reviews over 8+ years is uncommon. Several reviews lack text entirely, and a few come from accounts with zero or one other review. The review volume is modest for a franchise that has operated for years, which may mean the franchise selectively asks satisfied customers to leave reviews. This does not diminish the positive experiences reported, but it means the review record likely does not capture the full range of customer outcomes.
Uli/Ulises/Ulysses (project manager/crew leader — praised repeatedly for communication, thoroughness, and knowledge). Pedro (crew member — praised for hard work and professionalism). Allen (manager — praised for responsiveness and scheduling). Brian Schriedel (owner — praised for personal involvement and daily check-ins). Josh/Joshua Truel (manager — praised for insurance coordination and communication). Darlene (crew member — praised for reassurance and kindness). Noah (crew member — praised for careful work). Trenton (crew member — praised for demolition work). Jaclyn (crew member — praised for going above and beyond on cleaning). Mark (former staff — praised in older reviews for professionalism and guidance). Tyler (crew member — praised for helpfulness). Ryan (crew member — praised for communication).
Ask for Uli as your project manager if mold work is the issue. He found hidden mold that other inspectors missed, according to one reviewer. Confirm upfront that you have a separate mold testing company lined up, since SERVPRO of Livonia handles remediation only and you will need independent clearance testing before they close up walls.
Keep in mind
- SERVPRO of Livonia does not do mold testing. You will need a separate company for pre- and post-remediation air sampling, which adds cost and coordination.
- Mold is a secondary service here. The franchise primarily handles water and fire damage restoration. If you have a standalone mold problem unrelated to water damage, ask how many mold-only jobs they handle per month.
- This is a franchise operation. The national SERVPRO brand sets training standards, but staffing, pricing, and quality depend on this specific franchise's management.
- With only 41 reviews and a perfect 5.0, the review record tells you people were happy but gives you no data on how this franchise handles problems when they arise.