Provider profile
Aladdin's Cleaning & Restoration
Provider snapshot
What this listing says
Lapeer County and Mid-Michigan homeowners dealing with water damage that has led to mold, who want one restoration company to handle extraction, drying, and remediation with insurance coordination.
Best for
- Lapeer, Genesee, and Oakland County homeowners who discover mold after a water loss event and want the same company to handle drying and remediation.
- Homeowners who want the remediation company to recommend independent third-party mold testing rather than testing in-house.
- Buyers needing emergency water extraction with same-day or next-day response — multiple reviewers describe crews arriving within hours, including on holidays.
- Property owners in the Thumb region who need restoration work and want a locally owned company with three decades of community roots.
About this company
Aladdin's Cleaning & Restoration is a family-rooted restoration company based in Lapeer, Michigan, serving eight counties across the Thumb region and northern Oakland County. Jerry and Tim Jankowski founded the business as a carpet cleaning operation in 1993. Tim took sole ownership in 2017 and expanded into water damage, fire damage, mold remediation, and biohazard cleanup. Mold is one of several service lines, not the primary identity — their Google category is water damage restoration.
On the mold side, Aladdin's recommends independent third-party testing before and after remediation, which is a meaningful distinction. Their website describes a multi-step process: containment under negative pressure with HEPA filtration, physical removal of contaminated materials, media blasting (soda blasting) for salvageable surfaces, HEPA vacuuming, wet wiping, and antimicrobial treatment. They use infrared cameras and moisture meters to locate hidden moisture sources. They also offer an organic stain removal option for non-livable spaces.
The company has been operating for over 30 years and emphasizes continuing education for its technicians. Tim Jankowski remains the visible owner — he is named in more reviews than anyone else, often doing carpet cleaning and restoration work himself alongside his crew. The office staff, particularly Kayla and Kim, are praised in reviews for responsiveness and customer service.
4.8 stars across 107 Google reviews is a strong rating for a restoration company. The volume is solid and the consistency of positive feedback — particularly around staff politeness and emergency response speed — is notable. The few negatives cluster around billing disputes with insurance companies, not around the quality of restoration work itself.
Services
Service area
Based in Lapeer, Michigan. Restoration services cover eight counties: Lapeer, Genesee, Tuscola, Sanilac, St. Clair, Oakland, Macomb, and Huron. Cleaning services cover a smaller footprint — Lapeer County, Genesee County, and Northern Oakland County. The eight-county restoration area is a wide spread for a single location; confirm response times for outlying areas like Huron County.
Review consensus
Tim Jankowski is named in more reviews than any other staff member, praised for hands-on work ethic and personal attention to carpet cleaning and restoration jobs. Anthony draws frequent praise for friendliness and quality carpet work — Karen D'Anna, Sandra Pollum, Soozie Eggers, Dawn Clack, and Angela Terkeurst all name him. Tyler is mentioned repeatedly alongside Tim for restoration and cleaning work — Kelly Thornley, Kim Felton, Patty Deaton, and others describe him as polite and hardworking. Kayla is called a 'Customer Service Superstar' by Perry for her office responsiveness. Kim in the office is praised by a reviewer (identified as D.) for immediately providing mold education materials. Matt and Aiden are named by Debbie Gliniecki for carpet work. Devon and Tywon are named by Patty Deaton for water damage work. Jacob, Tyler, Aden, Tywon, and Devon are named by Melody Standridge for remediation work. Multiple reviewers highlight same-day emergency response, including Chad Decker who received a crew within 30 minutes on New Year's Eve.
3 found across 107 total reviews at 4.8★. Two 1-star reviews and one 2-star review in the last 18 months, all focused on billing disputes rather than service quality. Marcia Keller (1 star, April 2026) describes Aladdin's placing a lien on her home over an insurance payment that she says was resolved — the owner responded with a detailed timeline showing three months of outreach before the lien and a 23-minute lien release once payment cleared. Leslie Sadik (1 star, November 2025) posted photos showing her carpet still looked dirty after cleaning — the owner responded that the carpet was heavily soiled and in poor condition, and that a complimentary third cleaning was scheduled but cancelled by the customer. Sarah Regal (2 stars, June 2026) describes a similar lien situation during an insurance claim, noting the field crews were kind but the billing process was aggressive.
The lien pattern is structural, not incidental. Two of three recent negatives involve Aladdin's placing liens on homes during insurance payment disputes. The owner's detailed response to Marcia Keller suggests a company policy of pursuing liens after 60 days of non-payment, regardless of whether the delay is caused by the insurance carrier. Sarah Regal's review confirms the same pattern. Both reviewers acknowledged the field work was fine — the friction is entirely on the billing and collections side. The owner responds to 67% of recent negatives, and the responses are detailed and factual rather than template-driven, which suggests active reputation management.
Tim Jankowski (owner/technician — overwhelmingly positive across dozens of reviews). Anthony (technician — positive, named in 6+ reviews for carpet cleaning and restoration). Tyler (technician — positive, named in 10+ reviews for cleaning and restoration). Kayla/Kaley (office staff — positive, praised for customer service). Kim (office staff — positive, praised for responsiveness and mold education). Matt (technician — positive, named for carpet cleaning). Aiden/Aden (technician — positive, named for carpet cleaning and restoration). Steven (technician — positive, named for cleaning). James (technician — positive, named for carpet cleaning). Jalen (technician — positive, named for carpet cleaning). Devon (technician — positive, named for water damage and remediation). Tywon (technician — positive, named for remediation). Jacob (technician — positive, named for remediation). Mike (technician — positive, named as service tech).
Aladdin's field crews are consistently well-regarded — Tim, Anthony, and Tyler show up in review after review as polite, detail-oriented, and fast to respond. The risk is on the billing side: if your job involves insurance, get the payment timeline and lien policy in writing before any work starts. Ask Tim directly how billing will work with your specific carrier. For the mold work specifically, confirm that your pre- and post-remediation testing will be done by an independent inspector, not by Aladdin's own team.
Keep in mind
- Aladdin's does both mold testing and mold remediation. Their website recommends independent third-party testing, which is the right approach — but confirm in writing that your test will be conducted by an outside inspector, not by Aladdin's own staff.
- Two of the three recent negative reviews describe Aladdin's placing liens on homes while insurance payments were still being processed. The owner's responses explain these as last-resort actions after months of non-payment, but if your job involves insurance, clarify the billing timeline and lien policy before work begins.
- Cleaning services cover a smaller area (Lapeer, Genesee, and Northern Oakland counties) than restoration services (eight counties). Confirm coverage for your specific location and service type.
- This is primarily a water damage and cleaning company. Mold remediation is one of several service lines, not their sole focus. Ask how many mold-specific jobs they handle per month.