Provider profile
Camelot Emergency Water Removal
Provider snapshot
What this listing says
Lansing-area homeowners dealing with basement flooding or sewer backups who need same-day water extraction and mold cleanup from a family-owned company with four Michigan offices.
Best for
- Lansing, East Lansing, and mid-Michigan homeowners who need emergency water extraction with same-day response.
- Homeowners with basement flooding from sump pump failures, burst pipes, or heavy rain who want a single company to handle water removal through mold remediation.
- Commercial property managers — schools, churches, assisted living centers, multifamily buildings — who need a restoration company with dedicated commercial service lines.
- Buyers who want a family-owned operator rather than a franchise, with local staff who answer calls directly.
About this company
Camelot Emergency Water Removal operates out of Lansing and runs four offices across southwest and central Michigan — Lansing, Grand Rapids, Kalamazoo, and Ann Arbor. Their primary identity is emergency water removal and structural drying, with mold remediation as a secondary service line. They handle both residential and commercial jobs, listing hospitals, schools, government buildings, and assisted living centers among their commercial clients.
For mold testing, Camelot partners with a separate testing company to provide lab-grade results, then handles the remediation in-house. Their website describes referring clients to a "trusted mold testing vendor" rather than running tests themselves, though the classification indicates they coordinate the testing process. They offer 24/7 emergency response with live staff answering calls — not a call center.
The company has been family-owned and operated since 1993, servicing the Kalamazoo area first and expanding to Lansing in 2006. Their website displays a "31 Years" logo, a BBB A-rating, an IICRC affiliation, and an EPA logo.
At 4.9 stars across 304 Google reviews, Camelot holds an unusually high rating for a restoration company with this volume. The consistent thread in positive reviews is fast response — crews arriving within hours — and named technicians who explain each step of the process.
Services
Service area
Headquartered in Lansing, Michigan, with additional offices in Grand Rapids, Kalamazoo, and Ann Arbor. Camelot lists service area pages for over 150 cities across an eight-county region in southwest and central Michigan, including Battle Creek, Holland, Jackson, Portage, and surrounding communities.
Review consensus
Speed of response dominates the positive reviews — multiple reviewers describe crews arriving within hours, sometimes the same evening. Kaleb stands out as the most frequently named technician across dozens of reviews, consistently praised for attention to detail and friendliness. David, Adam, and Tom also appear repeatedly. Tom draws specific praise as a project manager who arrives quickly to assess damage and explain next steps. Reviewers frequently mention that crews came daily to check equipment and drying progress. Several note that staff called before entering the home and explained each step of the process. The commercial and residential reviews share the same themes: fast, communicative, respectful of the property.
3 found across 304 total reviews at 4.9★. Two 1-star reviews surfaced in the last 18 months. Melissa Larabel reported that issues arose after the initial drying process and that neither Trace nor Eric returned her calls — her core complaint is lack of follow-up once the emergency work ended. The owner response could not locate her in their system and asked her to call in. Anna Ye described a detailed billing dispute after a sewer loss: her insurance carrier's peer review identified over $7,000 in excessive or unsupported charges, and months of back-and-forth with claims coordinator Olivia Allen ended with the account sent to collections. The owner response attributed the dispute to the insurer using an "A.I. generated review" to undermine their estimate. A 3-star review from Alexandra Herd mentioned a billing mistake that Shawn resolved, with Eric also involved.
The two substantive negatives both point to post-service friction rather than quality of the emergency work itself. The billing dispute pattern — pressure to start immediately, followed by insurance disagreements — is worth watching. The owner responds to 100% of negative reviews, but the responses range from personalized engagement (Alexandra Herd's billing fix) to defensive pushback (Anna Ye's insurance dispute). The contrast between near-universal praise for field crews and complaints about the office/billing side suggests a gap between frontline service and back-office operations.
Kaleb/Caleb (technician — praised in 20+ reviews for careful work and friendliness). David (technician — praised repeatedly, often paired with Kaleb). Adam (technician — praised frequently for hard work and courtesy). Tom (project manager — praised for fast assessment, clear explanations, same-day response). Rich (project manager — praised in several reviews, but one negative mentions billing pressure to start immediately). Eric (staff — praised in some reviews, but named in one negative for not returning calls). Trace (project manager — praised in multiple reviews for quick assessment, but named in one negative for not returning calls). Marcus/Markus (technician — praised). Josh/Joshua (technician — praised). Jonathan (project manager — praised for quick arrival and knowledge). Nick (technician — praised). Kyle (technician — praised). Matt (staff — praised for daily follow-up). Joey (staff — praised). Shawn (staff — resolved a billing issue). Olivia Allen (claims coordinator — named in billing dispute negative). Jacob (technician — praised). Mike/Michael (technician — praised). BJ (technician — praised). Xavier (technician — praised). John (technician — praised). Brendon (technician — praised). Koda (technician — praised). Juan (technician — praised). Danny (technician — praised). Lucas (technician — praised). Chris (technician — praised). Gunner (technician — praised). Peyton (technician — praised). Issac (technician — praised). Dominic (technician — praised).
Camelot's field crews deliver fast, communicative emergency response — that much is consistent across hundreds of reviews. Ask for Tom, Kaleb, or David by name if you can. Get the full cost estimate in writing before work starts, and if you are filing an insurance claim, clarify upfront who handles the documentation and what happens if your carrier disputes charges.
Keep in mind
- Camelot coordinates both mold testing and mold remediation. The same company that tells you whether you have a mold problem also profits from fixing it. Ask for the independent testing report and consider getting a second opinion on scope.
- Two of the three recent negative reviews involve billing disputes — one escalated to collections after an insurance peer review flagged over $7,000 in charges. Confirm the full scope and cost breakdown in writing before work begins, especially if filing an insurance claim.
- The service area spans an eight-county region with four offices. If your property is on the outer edge, confirm response time and which crew location will service your address.
- One reviewer reported calling two named staff members (Trace and Eric) with no return calls after the initial drying work. Follow-up communication after the emergency phase may require persistence.