Provider profile
ACE Cleaning & Restoration
Provider snapshot
What this listing says
Lansing-area homeowners who want a single company for mold remediation and post-damage cleaning, backed by a 75-year-old family business that works directly with insurance.
Best for
- Lansing tri-county homeowners dealing with mold growth after a water damage event who want one company to handle extraction, remediation, and cleanup.
- Property owners who need insurance coordination on mold or water damage claims, since Cole and the team actively manage that process.
- Rug owners in mid-Michigan who need in-facility cleaning for delicate or heavily soiled rugs, including oriental and shag types.
- Commercial property managers who need after-hours emergency response for water or mold situations.
About this company
ACE Cleaning & Restoration is a family-owned company in Lansing, Michigan, that started as a carpet cleaner in 1950 and now handles mold remediation, water mitigation, fire damage, and storm damage alongside its cleaning services. They do both mold testing and remediation. Their mold process includes containment, HEPA air filtration, dehumidification, and optional post-remediation testing. They claim IICRC affiliation.
The standout feature is their breadth. They own one of the only dedicated rug cleaning machines in Michigan, run a drop-off rug facility, and handle demo/tear-out work in-house. For mold jobs that follow water damage, they can manage the full sequence from water extraction through mold remediation and carpet replacement without subcontracting. They also coordinate directly with insurance companies on claims.
Now in its third generation of family ownership, ACE has operated from the same Lansing address at 3000 E. Kalamazoo Street for decades. They offer emergency service outside regular business hours and next-day appointments for non-emergency work. Carpet cleaning starts at $119.
With 4.5 stars on Google across 48 reviews, their rating is solid but not exceptional. Most reviews focus on cleaning services rather than mold or restoration work, which makes it harder to evaluate their remediation quality from reviews alone.
Services
Service area
Headquartered at 3000 E. Kalamazoo Street in Lansing, Michigan. ACE describes their coverage as the tri-county area around Lansing and surrounding communities. No specific cities beyond Lansing are named on their website, so confirm coverage for locations outside the immediate Lansing area.
Review consensus
Reviewers consistently describe the crew as friendly and polite. Daryll and Travis are named repeatedly for carpet cleaning, with praise for moving furniture carefully and adding protectors under wooden legs. Cole gets credit for navigating insurance claims and maximizing coverage. Katelin stood out for persistence on a difficult white shag rug restoration. Several long-time customers mention using ACE for years without issues. Promptness and on-time arrival come up regularly.
1 found across 48 total reviews at 4.5★. Ron Dennis (3 stars, April 2026) reported that during a duct cleaning, the plastic hose scraped paint off freshly painted door frames and the furnace was not reassembled correctly afterward. The owner responded with an apology and asked Ron to contact the office to resolve it, but did not dispute the specific claims. This is the only negative review in the last 18 months.
ACE is primarily a cleaning company that expanded into restoration. The review base reflects that: almost all feedback is about carpet, rug, and duct cleaning. Mold remediation and water damage reviews are scarce, which means you are relying more on the company's track record and process description than on peer feedback when hiring them for mold work. The owner responds to virtually every review, including the negative one, with personalized responses rather than templates.
Cole (insurance coordination and project management — positive). Katelin (rug cleaning specialist — positive). Daryll/Darryl (carpet cleaning technician — positive, named in multiple reviews). Travis (carpet cleaning technician — positive, named in multiple reviews).
ACE has a loyal cleaning customer base and a small, name-recognized crew. If you are hiring them for mold remediation, ask to see examples of past mold jobs and get specifics on who will lead the work. Request that a third party handle your mold testing to avoid the conflict of interest.
Keep in mind
- ACE does both mold testing and mold remediation. When the same company tests and remediates, they have a financial incentive to find mold. Ask whether they will accept a third-party test result or recommend an independent inspector.
- Most Google reviews mention carpet and duct cleaning, not mold work. There is very little public feedback specifically about their mold remediation quality.
- Their service area is described as "Tri-County, MI" and "Lansing and the surrounding areas" without naming specific cities. Confirm they serve your location before scheduling.
- One recent reviewer reported that hoses scraped fresh paint off door frames during duct cleaning and the furnace was not reassembled properly. The owner responded with an offer to make it right but did not describe what actually happened.