Provider profile
SERVPRO of Portage and Kalamazoo
Provider snapshot
What this listing says
Kalamazoo and Portage homeowners dealing with mold after water damage who want a SERVPRO franchise with 24/7 response and an in-house construction team for rebuild.
Best for
- Kalamazoo, Portage, or surrounding Kalamazoo County homeowners who need mold removed after a water event like a burst pipe, basement flood, or sewage backup.
- Homeowners who want one company to handle the full sequence from water extraction through mold remediation through drywall rebuild, avoiding multiple contractors.
- Commercial property managers in Southwest Michigan who need fast-response mold work with insurance claim coordination.
- Buyers who discovered mold in a newly purchased home and need a team that can start quickly and explain the process as they go.
About this company
SERVPRO of Kalamazoo and Portage is a franchise restoration company based at 616 E. Vine Street in Kalamazoo, Michigan. Mold remediation is one piece of a larger operation that covers water damage, fire damage, storm response, and reconstruction. Owners Dean M. Dingman and Eric D. Chesser run the franchise.
Their mold page describes a seven-step process: containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, removal of mold-affected porous materials like drywall and insulation, cleaning of structural elements and HVAC systems, and restoration of damaged areas. They explicitly warn against using bleach on mold and reference IICRC standards for porous material disposal. They also run a contents packout service, moving belongings to a separate facility for cleaning and storage during remediation.
The franchise draws on SERVPRO's national training infrastructure and corporate training center. Staff hold IICRC certifications. The company handles both residential and commercial work, listing retail, healthcare, hospitality, educational, food service, and property management among its commercial clients.
4.9 stars across 102 Google reviews is unusually high for a restoration company, especially one with that volume. Most of the review base comes from water damage jobs, which is the company's bread and butter. Mold-specific reviews exist but are a smaller subset.
Services
Service area
Headquartered in Kalamazoo, Michigan at 616 E. Vine Street. The franchise lists service coverage across Kalamazoo, Portage, Vicksburg, Galesburg, Richland, Comstock, Parchment, Climax, Augusta, Scotts, Texas Corners, Oshtemo, Schoolcraft, Cooper, Alamo, and Prairie Ronde. Most Google reviews come from Kalamazoo, Portage, and nearby communities like Augusta and Parchment.
Review consensus
Cody is the most frequently named technician, appearing in roughly a third of recent reviews. Reviewers consistently describe him as knowledgeable, calm under pressure, and detailed in his explanations. Kayla appears almost as often, praised for communication and follow-through. Leo draws praise for walking homeowners through the restoration process and keeping work areas clean. The pattern across reviews is consistent: fast response times (multiple reviewers mention same-day or within-the-hour arrival), clear communication about what to expect, and crews that treat the home with care. Several reviews mention weekend and overnight emergency response. Mike is referenced as a project manager who coordinates the overall process. Tony and Isaac handle field management and commercial accounts. The Kalamazoo Nature Center specifically praised Tony and Isaac for multi-property debris cleanup work over several years.
1 found across 102 total reviews at 4.9★. (1 found across 102 total reviews at 4.9 stars) Xavier Glover, a Local Guide with 19 reviews, gave 1 star in August 2025. He was disappointed that the company assessed his situation over the phone rather than sending someone to look in person, describing the incident as not particularly severe. He ended up going with ServiceMaster instead. The owner responded two days later with a generic message inviting further discussion but did not address the specific complaint about the phone-only assessment.
Three reviews from Molly Cultra and Molly Hamre-Cultra on the same date (April 4, 2026) describe the same basement flood event, all praising Cody. These appear to be from the same household using different Google accounts, which inflates the review count slightly. The owner response on the single negative review was a short template reply that did not engage with the specific complaint. With only one negative in the recent window, there is no pattern to analyze beyond this single data point.
Cody (technician — praised repeatedly for knowledge, calm demeanor, and careful work). Kayla (technician — praised repeatedly for communication and follow-through). Leo (technician — praised for process explanations and clean work). Gabby (technician — praised for polite, focused work). Isaac G / Issac G (technician — praised for team leadership and expeditious work). Josh (technician — praised as part of effective teams). Trent (technician — praised for steady, reliable work). Milo (technician — praised for hard work and friendliness). Jayden / Jaden (technician — praised for knowledge and honest communication). Mike (project manager — praised for coordination and communication). Katie (technician — praised for weekend emergency response). Tony (field manager — praised for responsiveness and commercial work). Isaac B (technician — praised for communication). Mel (technician — praised for going above expectations). Mac (technician — praised for being supportive). Blake (technician — praised as part of team). Simon (technician — praised for quick response). Zack (technician — praised for timeliness). Justin (technician — mentioned in team praise). Alice (dispatch — praised for kindness on the phone). Loyatt (technician — mentioned in team praise). Gavin (technician — mentioned in team praise). Cory (technician — mentioned in team praise).
With 1 negative out of 102 reviews, this franchise has an unusually clean track record. Ask for Cody or Kayla if you can — they draw the most consistent praise. Since they do not do mold testing, have your mold tested by an independent lab before calling them for remediation, and use the same lab for post-remediation clearance testing.
Keep in mind
- SERVPRO is a national franchise. The Kalamazoo and Portage location is independently owned, so your experience depends on this specific franchise's crew, not the national brand's reputation.
- Most of the company's review volume comes from water damage work. Mold-specific reviews are fewer, so the 4.9 rating reflects the broader restoration operation more than mold remediation alone.
- They do not do mold testing. You will need a separate testing company to confirm the mold type and clearance after remediation. This is actually a good thing: it avoids the conflict of interest where the same company tests and remediates.
- Their service area lists 15+ cities across Kalamazoo County and beyond. Confirm availability and response times for locations outside Kalamazoo and Portage proper.
- The website uses standard SERVPRO corporate copy for much of its mold content. The local team's actual approach may differ from the generic process described online. Ask about their specific equipment and methods.