Provider profile
Hadaway Cleaning
Provider snapshot
What this listing says
Kalamazoo and Jackson homeowners who want a single company for water, fire, and mold damage from a family operation that has been in business since 1969.
Best for
- Homeowners in the Kalamazoo or Jackson areas dealing with mold that followed water damage or flooding, where one company can handle both problems.
- Commercial property managers who need a single vendor for mold, water, fire, and ongoing cleaning across Southwest Michigan.
About this company
Hadaway Cleaning & Restoration is a family-owned restoration company operating out of Kalamazoo and Jackson, Michigan since 1969. They started as a window cleaning business founded by Joseph D. Hadaway Sr., grew into facility maintenance under his sons Charles and Doug, and added emergency restoration in 2013 when Josh Hammer and Mike Edwards launched that division. Mold remediation is one piece of a much broader operation that includes water damage, fire and smoke cleanup, sewage, carpet cleaning, pressure washing, and snow removal.
Their mold page describes removal and remediation for both residential and commercial properties but stays general. They mention eco-friendly solutions without naming specific equipment or methods. Their restoration work leans heavily on water and fire damage, with mold appearing as a secondary service rather than a standalone specialty.
Services
Service area
Headquartered in Jackson, MI with a second location in Kalamazoo, MI. They claim a 50-mile service radius from both offices, listing Jackson, Ann Arbor, Lansing, Chelsea, Albion, Brooklyn, Hillsdale, Adrian, Howell, Tecumseh, Kalamazoo, Battle Creek, Portage, Three Rivers, Plainwell, Richland, Mattawan, Hastings, Sturgis, Allegan, and South Haven. That radius is ambitious for emergency work and worth confirming for your specific location.
Review consensus
Fast emergency response is the most common theme. Multiple reviewers describe same-day or within-the-hour arrival for water damage and flooding. Matt gets repeated praise for keeping homeowners calm during stressful situations and communicating throughout the drying process. Mike is frequently mentioned for coordinating jobs and showing up personally when the team is busy. Brian Gray drew specific praise for guiding a customer through insurance and the full restoration process. Reviewers consistently describe the crew as treating them like family. Several mention Hadaway acting as a liaison with insurance adjusters, handling paperwork and coordinating directly.
0 found across 22 total reviews at 5.0★. No negative reviews found. With only 22 total reviews and a 5.0 rating, there are no 1-star, 2-star, or 3-star reviews in the last 18 months to assess.
The absence of any negative reviews across 22 reviews is unusual. This could reflect genuinely strong service, a small review volume that has not yet captured a dissatisfied customer, or active reputation management. Most of the reviews focus on water and fire damage rather than mold work specifically. Only one review (Jodi, from the website) describes a mold remediation experience in detail.
Matt (crew lead / project manager — praised in multiple reviews for communication, positivity, and professionalism). Mike / Mike Edwards (coordinator / owner-level — praised for fast response, coming out personally, coordinating jobs). Brian Gray (crew lead — praised for insurance coordination and guiding customers through restoration). Josh / Josh Hammer (restoration division co-founder — praised for fast response and reassurance). Tyler (crew member — praised for professionalism and keeping price within estimate). Adam (crew member — praised for house washing and window work). Nate (crew member — praised for house washing and window work). Christy (staff member — praised by name in multiple website reviews). Emrick (crew member — mentioned in one review). Earl (crew member — mentioned in one review). Ryan (crew member — mentioned in one review). Janice (crew member — mentioned in fire cleanup review).
Hadaway has a spotless review record, but the sample is small and almost entirely focused on water and fire damage. If you are hiring them for mold, ask specifically about their mold remediation experience, what methods they use, and how many mold jobs they have completed recently. Request to speak with Matt or Mike, who are consistently the names that come up in positive reviews.
Keep in mind
- Hadaway does both mold testing and mold remediation. That creates a conflict of interest. Consider getting an independent mold inspection before they scope the work.
- Mold is not their primary focus. They are a general restoration and cleaning company that also handles mold. If you need a mold-only specialist, this may not be the right fit.
- They claim a 50-mile radius from both locations. That covers an enormous territory stretching from Ann Arbor to South Haven. Confirm availability and response times for your specific address.
- With only 22 Google reviews, there is limited public feedback to assess. The perfect 5.0 rating looks strong but comes from a small sample.