BMS CAT

Bobby appears in more reviews than any other employee, praised for mold remediation work, basement sewer cleanups, and general field responsiveness. Wendy Peters specifically noted Bobby's knowledge of mold and said he ensures customers pass clearance testing on the first try. Mario drew praise for bathroom cleanup, leak detection, and roof tarping — reviewers Trizyy, Andrea Rubin, and Joann Culver all called him out by name. Barron Roberts handled mold remediation at a school right before the school year started and drew praise from multiple reviewers for fast turnaround and personal involvement. Shawn was praised repeatedly for painting quality and mitigation work. Anthony drew praise from multiple customers for project management and communication, though he also appears in negative reviews. Shane was noted for follow-through on flood recovery and quick text responses. Carl and Javiera were singled out by Valerie McBrayer for going above and beyond on a water loss claim.

8 found across 173 total reviews at 4.3★. The most severe complaint comes from Shawna Clark, who describes a fire restoration project where BMS CAT cashed over $36,000 from her insurance, boarded up an exterior wall, tore out subfloors and her kitchen, then stopped working. She reported living without a functioning kitchen or shower for nearly a year. Her dog fell through a makeshift subfloor and was killed by a car. Fox 2 News covered the story. Nick Paterni describes a flooring project where project manager Anthony gave a written quote of $7,700 for LVP installation, then invoiced $20,000, then $15,500, then $10,000. When Paterni met with Anthony's manager Bill and pointed out the discrepancy, Bill threatened a lien on his house. Keith kuhn, a retired building trades worker, described a 10-month renovation of a 1,200-square-foot house with poor communication and subpar workmanship. Shelina Aktar detailed a fire restoration spanning nearly a year, with inventory losses after a crew member left, paint damage to furniture and outdoor carpet, a flooded kitchen from improper sink disconnection, and unfinished electrical and cleaning work past the promised completion date. Tim Gellings reported being charged over $1,000 for a roof tarping that used all-purpose poly instead of a proper tarp, taking 7.5 hours including drive time at $95/hour for what he estimated was 20 minutes of actual work. M B described Tony giving a runaround on a billing question and dropping a ladder on a kitchen floor without addressing the damage. David Randall, a Local Guide with 34 reviews, described BMS CAT trying to charge thousands for installing two small areas of felt on a roof during a 1.5-hour visit. Jessica Lanasky referenced a local news story about an unfinished job in Belleville.

The negative reviews cluster around two themes: abandoned or severely delayed reconstruction projects, and billing amounts that bear no relationship to the written quote or the scope of work performed. The positive reviews overwhelmingly praise individual field workers — Bobby, Mario, Shawn, Barron — for hands-on work. This suggests a company where the field crews do good work but the project management and billing operations break down on longer, more complex jobs. The 10% owner response rate on negative reviews is notably low and the single response that exists does not engage with the complaint specifics. Anthony appears in both positive and negative reviews — praised for communication and project management by some, but at the center of the worst billing dispute in the review set.

Bobby (field technician — positive, praised repeatedly for mold remediation, sewer cleanup, and customer care). Mario (field technician — positive, praised for bathroom cleanup, leak detection, roof tarping). Barron/Baron Roberts (project manager — positive, praised for school mold remediation and fast turnaround). Shawn (painter/mitigation — positive, praised for painting quality and kitchen/bathroom reconstruction). Anthony (project manager — mixed, praised for communication by some, but named in a billing dispute where a $7,700 quote became $20,000). Shane (project coordinator — positive, praised for quick communication and follow-through on flood recovery). Carl (field staff — positive, praised for above-and-beyond service on water loss). Javiera (field staff — positive, praised alongside Carl). Rachel/Rachael (field staff — positive, paired with Bobby). Bill (manager — negative, threatened a lien over a billing dispute). Tony (staff — negative, described as giving runaround on billing and dropping a ladder). Courtney (contents manager — negative, described as unresponsive to calls and texts). Lucas/Lucus (field staff — positive, paired with Bobby). Conner (field staff — positive). Ron Hinkley (project manager — positive, praised for simplifying reconstruction). Doug (initial meeting staff — positive). Dawn Bombard (staff — positive). Donnie (field staff — positive, paired with Bobby). Ann Phillips (representative — positive). Kailie (staff — positive). Amber (staff — positive). Blake (field staff — positive, paired with Mario). Josh (field staff — positive, paired with Mario). Mike Fuqua (project manager — positive, praised for basement remodel coordination). Brian Galbraith (staff — positive, referenced in older review).

BMS CAT's field crews — Bobby, Mario, Barron, Shawn — do solid work and draw genuine praise. The risk sits in project management and billing on longer jobs. Before signing, get the full scope and cost in writing, confirm that the written quote is the final price, and establish a completion timeline with milestones. Ask to work with Barron or Bobby if your job involves mold. If your project requires reconstruction beyond mold removal, build in written checkpoints and hold payment until each phase passes inspection.