Provider profile
Brad's Cleaners
Provider snapshot
What this listing says
Greenville and West Michigan homeowners dealing with water damage that has turned into mold, where having one company handle extraction through remediation matters more than hiring separately.
Best for
- Greenville and surrounding West Michigan communities needing mold remediation after water damage, especially when the water event just happened and speed matters.
- Homeowners who want one company to handle everything from water extraction through mold removal and reconstruction, rather than coordinating multiple contractors.
- Commercial and industrial facilities in the Montcalm County area that need restoration work billed through Xactimate for insurance claims.
About this company
Brad's Cleaners is a family-owned restoration and cleaning company based in Greenville, Michigan, operating since 1981. They are one of the largest non-franchise restoration outfits in West Michigan, handling water damage, fire and smoke damage, mold remediation, carpet cleaning, duct cleaning, and commercial and industrial work. Mold is not their primary identity — their Google category is fire damage restoration — but they offer a full mold remediation process including testing, containment, removal, and reconstruction.
What stands out is the scale of their equipment inventory. They claim over 300 pieces of specialty drying equipment, and their mold page describes a multi-step process: air sampling sent to EMSL laboratory, infrared cameras and moisture meters for leak detection, HEPA vacuums and air scrubbers during remediation, and antimicrobial treatments after removal. They use Xactimate billing software, which means insurance claims tend to move faster. They hold IICRC firm status and list technician-level credentials in water damage, fire restoration, odor control, carpet repair, and journeyman textile cleaning.
The company has been in the Greenville community for over 40 years. Brad started the business with a borrowed carpet cleaner and a hatchback Vega. They won the 2021 Daily News Readers Choice Award and the 2021 Montcalm, Newaygo, and North Kent People's Choice Awards for carpet cleaning and restoration services.
Services
Service area
Headquartered in Greenville, Michigan. Their website lists 10 specific service cities: Ada, Belding, Carson City, Cedar Springs, Greenville, Ionia, Lakeview, Rockford, Sand Lake, and Stanton. They describe their coverage as 'West Michigan,' which is a broad claim for a single-location company based in a town of about 8,000 people.
Review consensus
Riley is the standout name in recent reviews, mentioned in at least 12 positive reviews for carpet cleaning, water damage work, and general friendliness. Bill and Aaron are frequently paired with Riley and praised for teamwork and detail. Shawn draws praise for carpet work. Matt M. was specifically called out for putting a nervous client at ease during a mold remediation job involving a leaky ice machine. Multiple reviewers mention fast response times — one noted the crew arrived within an hour of an insurance referral call. Several reviews highlight that the team moves furniture at no extra charge and communicates arrival times in advance.
1 found across 98 total reviews at 4.7★. One carpet cleaning customer reported darker streaks appearing after their carpet dried and a new stain near a window that was not there before. When she raised the issue, she felt the company blamed her for not scheduling a cleaning sooner (it had been four years). The final bill of $310 came in well above her phone estimate of $165, even accounting for an added recliner. She declined their offer to come back and spray a treatment on the streaks, wanting a full re-clean instead. The business did not respond to this review.
This is a restoration-first company where mold work is part of a broader water-and-fire damage operation. The review base is dominated by carpet cleaning and water damage customers, not mold-specific jobs. Only one review explicitly mentions mold remediation (Matt M. and the ice machine leak). The owner did not respond to the single recent negative review, so there is no data on how they handle complaints publicly.
Riley (technician — consistently praised across 12+ reviews for carpet cleaning, water damage, and mold knowledge). Bill (technician — praised alongside Riley for teamwork). Aaron (technician — praised alongside Riley for enthusiasm and detail). Shawn (technician — praised for carpet work). Terry (technician — praised for carpet cleaning). Matt M. (operations manager — praised for mold remediation communication and putting clients at ease). Mario (technician — praised for water damage response). Nick (technician — praised for efficiency). Austin (technician — praised for duct cleaning communication). Tony (technician — praised alongside Terry). Chris (technician — praised for duct cleaning). Bernetta (technician — praised for duct and house cleaning). Heather (office staff — praised for scheduling communication). Dennis (technician — praised for carpet cleaning). Ed (crew lead — praised for water damage work). Karen (office manager — praised for coordination). Brad (owner — praised for personal involvement in fire emergencies).
If you book Brad's Cleaners for mold work, ask for Matt M. — he is the one reviewer-confirmed person who has handled a mold remediation job. Get your estimate in writing with a detailed scope before work begins, since the one negative review centers on a price gap between the phone quote and the final bill. The 4.7-star rating across 98 reviews is strong, but most of that reputation is built on carpet cleaning and water damage, not mold-specific work.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest — the company deciding whether you have a mold problem is the same company that gets paid to fix it. Consider getting an independent test first.
- Mold remediation is not their core business. They are primarily a fire and water damage restoration company that also handles mold. If you need a mold-only specialist, this may not be the right fit.
- Their one recent negative review involved a carpet cleaning price that came in significantly higher than the phone estimate. Get the full scope and price in writing before work starts.
- Their office hours are Mon-Fri 8AM-5:30PM. Emergency calls are answered 24/7, but scheduling routine mold testing or remediation may need to happen during business hours.