Provider profile
Restoration 1 of Grand Rapids
Provider snapshot
What this listing says
Grand Rapids homeowners dealing with water damage that has turned into mold, where same-day response from a franchise with IICRC-trained technicians and insurance coordination matters.
Best for
- Grand Rapids and surrounding Kent County homeowners who need mold remediation tied to a water damage event, where one company can handle extraction, drying, and mold removal in sequence.
- Homeowners who want mold testing and air quality sampling done before or after remediation work, though you should understand the conflict of interest in having the same company do both.
- Insurance claim situations where you want a restoration company that coordinates directly with your adjuster and documents damage in the format insurers require.
- After-hours and weekend emergencies involving burst pipes, flooding, or storm damage where same-day response prevents mold from developing.
- Attic or basement mold problems in older Grand Rapids homes where ice dams, foundation seepage, or poor ventilation drive recurring moisture issues.
About this company
Restoration 1 of Grand Rapids is a locally owned franchise of the Restoration 1 national chain, based out of Brockton Drive SE in Grand Rapids. Owner Ryan Cole runs the operation as a family business. Their primary identity is water damage restoration, but they handle mold remediation, mold testing, and fire damage under the same roof. They hold IICRC certifications in both mold remediation and water damage restoration.
On the mold side, they follow IICRC S520 standards and describe a process that includes moisture meters, thermal imaging, containment with negative air pressure, HEPA filtration, and antimicrobial treatment. They offer mold testing (air quality sampling and surface sampling) alongside remediation. They also handle attic and basement mold, which they tie directly to Grand Rapids-specific moisture problems like foundation seepage, ice dams, and poor ventilation.
The company describes itself as family-owned and operated, with IICRC-trained technicians available around the clock. Restoration 1 is a national franchise — they call themselves the largest independent restoration company in America — and the Grand Rapids location serves Ada, Allegan, Allendale, Caledonia, East Grand Rapids, Grand Haven, and Rockford. One review confirms they traveled to Holland, MI and another to Milwaukee for storm response.
4.9 stars across 200 Google reviews is unusually strong. The positive reviews are remarkably consistent in praising fast response times, clear communication, and named individual technicians. Multiple reviewers mention calling during emergencies and having a crew on-site within hours, including after-hours and weekends.
Services
Service area
Headquartered at 4334 Brockton Dr SE in Grand Rapids, Michigan. They list seven cities on their website: Ada, Allegan, Allendale, Caledonia, East Grand Rapids, Grand Haven, and Rockford. A review confirms work in Holland, MI, and another mentions a crew traveling to Milwaukee for storm response, suggesting they extend beyond their listed area for larger events.
Review consensus
Whitney Weber is the most-mentioned staff member across reviews — callers consistently describe her as reassuring, responsive, and easy to reach by direct line. Dan Weber draws praise as a project manager who communicates at every step, negotiates with insurance companies, and keeps timelines tight. Marco Miranda leads field crews and earns trust for hands-on work during floods and storms. Matt Meekhoff handles inspections and mold assessments, with multiple reviewers noting he educated them on their mold or water issues without pushing unnecessary work. RJ is frequently named for fast, friendly water damage mitigation. Jake, Jadyn, Anthony, and Justin Galer round out the field crew with consistent praise for professionalism and care. Same-day and after-hours response is the single most common theme — reviewers describe calling in emergencies and having crews on-site within hours, even on weekends.
3 found across 200 total reviews at 4.9★. A Diehl (May 2026) gave one star over a contract dispute, warning others to read carefully before signing. The owner, Ryan Cole, responded that the Xactimate scope was reviewed before work began and that mitigation and reconstruction are separate agreements — a standard industry practice the customer did not expect. Peter (April 2026) left one star with no text; the owner responded that no matching customer record exists and invited direct contact. Amanda May (February 2026), a Local Guide with 13 reviews, also left one star with no text and received no owner response.
The owner, Ryan Cole, responded to two of the three recent negative reviews with personalized, detailed replies that engage with specifics rather than using a template. The response to A Diehl included the exact steps taken (Xactimate scope review, care packet) and invited further conversation. The response to Peter acknowledged the possibility of a fake review while still offering to investigate. This signals active reputation management with substance rather than deflection.
Whitney Weber (office coordinator/scheduling — consistently positive, praised for warmth and responsiveness). Dan Weber (project manager — positive, praised for communication, insurance negotiation, and keeping projects on track). Marco Miranda (field crew lead/technician — positive, praised for hands-on work during floods and storms). Matt Meekhoff (inspector/estimator — positive, praised for knowledge and honest assessments on mold and water damage). RJ (technician — positive, praised for fast response and clear communication). Jadyn/Jayden (technician — positive, praised for thoroughness and walking customers through the process). Jake (technician — positive, praised for cleanup and restoration work). Justin Galer (technician — positive, praised for responsiveness, coordination, and follow-through). Anthony (technician — positive, mentioned in multiple crew teams). Eric W. (estimator — positive, praised for same-day assessment and arranging crews). Tim Fish (staff — positive, praised for going above and beyond). Sean/Shawn (technician — positive). Hayden (technician — positive). TJ (technician — positive, praised for water damage mitigation). Chelsea (technician — positive, praised for care and concern). Hunter (technician — positive). Tarron/Tarin (technician — positive). Bobby (technician — positive). Ryan Cole (owner — responded to negative reviews with specifics).
At 4.9 stars across 200 reviews with only 3 one-star ratings in the last 18 months, this is one of the highest-rated restoration companies in Grand Rapids. Ask for Whitney when you call — she is the most consistently praised point of contact. If you need mold work, get clarity upfront on whether your contract covers testing, remediation, reconstruction, or some combination, and consider an independent test to address the conflict of interest.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Consider getting an independent mold test before or after their work.
- This is a franchise location of a national chain, not a standalone local company. Franchise operations can mean standardized training and equipment, but also turnover and variable local quality.
- One reviewer was frustrated that the mitigation contract did not include reconstruction — the owner confirmed these are separate agreements. Make sure you understand exactly which phase your contract covers before signing.
- Two of the three recent one-star reviews contain no text, making the complaints impossible to evaluate. One of those reviewers could not be found in company records.