Provider profile
DRYmedic Restoration Services of Grand Rapids
Provider snapshot
What this listing says
Grand Rapids-area homeowners dealing with water damage or mold after a basement flood who want an owner-operated franchise with 24/7 response and direct insurance coordination.
Best for
- Homeowners in Grand Rapids, Wyoming, Kentwood, or Grandville dealing with water damage who need same-day assessment and insurance coordination.
- First-time homeowners navigating a water or mold claim who want someone to advocate with their insurance company directly.
- Basement flooding emergencies where mold has started growing and you need both water mitigation and mold removal from the same crew.
- Commercial property owners in the Grand Rapids area who need after-hours emergency restoration with minimal business disruption.
- Homeowners with mold concerns who want an honest assessment of whether remediation is actually needed before committing to work.
About this company
DRYmedic Restoration Services operates out of Wyoming, Michigan, serving the greater Grand Rapids area as a franchise location. Dan Gordon owns and runs this location, and reviewers consistently describe him as the person who shows up for estimates, coordinates with insurance adjusters, and returns for follow-up moisture readings himself. This is a restoration company first — mold remediation is one of several services alongside water damage cleanup, fire and smoke restoration, sewer backup, and commercial work.
The mold remediation page describes a process that includes evaluating affected areas, determining the cause, removing mold safely, assessing damage, and performing an air quality test afterward. The website claims over two decades of experience, though that appears to reference the DRYmedic brand rather than this specific franchise location. Several reviewers mention the crew sealing off work areas before starting demolition and bagging contaminated materials for removal.
As a franchise under STOP Franchising SPE LLC, each DRYmedic location is individually owned and operated. Dan Gordon's personal involvement shows up in nearly every review — he answers initial calls, conducts assessments, and stays engaged through the insurance process. Multiple reviewers note he was honest about what work was actually needed rather than pushing unnecessary services.
A 5.0-star rating across 94 Google reviews is exceptionally rare, especially for a restoration company where stressful situations often lead to complaints. The single one-star review in the last 18 months came from someone who felt the company was selective about jobs, though the owner's response explained they were transparent about a multi-day wait rather than overpromising.
Services
Service area
Headquartered in Wyoming, Michigan (a suburb of Grand Rapids). Serves Grand Rapids, Kentwood, Grandville, Hudsonville, Walker, Rockford, Lowell, Middleville, Wayland, Georgetown Township, and Standale. The listed service area covers communities within roughly 25 miles of their Wyoming office.
Review consensus
Dan Gordon's name appears in the majority of reviews. Reviewers praise his responsiveness — multiple people say he answered their call the same day and was on-site the next morning. He personally conducts assessments, returns for moisture readings, and works directly with insurance adjusters. Several reviewers specifically note Dan was honest about what work was needed, with one saying he 'was not willing to just tear up the walls first' before confirming where moisture actually was. Jim Drath is praised by name for his field work — reviewers describe him as detail-oriented, skilled, and personable. Igor and Jaelon are both mentioned positively for respectful, quality work. The crew overall is described as punctual, clean (leaving work areas tidy each day), and good at explaining the process in plain language.
1 found across 94 total reviews at 5.0★. The single complaint came from a caller who felt DRYmedic was cherry-picking jobs and was more interested in insurance status than helping. The owner's response explained that they were upfront about a multi-day wait time rather than overpromising, and that asking about insurance is standard intake procedure to understand the scope. This reads as a mismatch between a caller expecting immediate service and a company being honest about availability — not a pattern of turning away customers without coverage.
Dan Gordon's personal involvement in nearly every job — from initial call to insurance follow-up — is the defining feature of this operation. This is a franchise that runs like a small owner-operated business. The risk is scalability: if volume increases, Dan's personal touch may thin out. The owner responded to the single negative review with a detailed, personalized explanation rather than a template, which suggests genuine engagement with feedback.
Dan Gordon (owner — overwhelmingly positive, praised for responsiveness, honesty, insurance advocacy, and follow-through). Jim Drath (technician — positive, praised for careful work, skill, and friendly demeanor). Igor (technician — positive, praised for respectful service). Jaelon (technician — positive, mentioned alongside Jim for quality work).
With 94 reviews and a 5.0-star rating, this is one of the highest-rated restoration operations in the Grand Rapids area. Ask for Dan Gordon by name when you call — his personal involvement is what sets this location apart from other franchise operations. If you need mold remediation, get an independent test first since DRYmedic handles the removal side, not testing.
Keep in mind
- DRYmedic is a franchise operation. While Dan Gordon runs this location hands-on, the brand, training, and systems come from the national franchisor (STOP Franchising SPE LLC). Ask whether the technicians working on your project are DRYmedic employees or subcontractors.
- The website claims over two decades of experience, but that likely refers to the DRYmedic brand, not this specific Grand Rapids location. Ask Dan directly how long this franchise has been operating.
- One reviewer reported feeling the company was more interested in whether they had insurance than in helping with cleanup. The owner responded that asking about insurance is standard procedure, but if you're paying out of pocket, clarify that upfront so there's no confusion about job acceptance.
- The website lists services like fire restoration, storm damage, and disinfection, but nearly all Google reviews reference water damage or mold work. There's limited public feedback on their fire or storm restoration quality.
- DRYmedic does not appear to offer mold testing as a separate service — they perform remediation. You'll want an independent mold inspector to test before and after remediation to confirm the scope and verify completion.