Provider profile
Camelot Emergency Water Removal
Provider snapshot
What this listing says
Grand Rapids homeowners dealing with water damage or sewage backups who need same-day emergency response from a restoration company with three offices across western Michigan.
Best for
- Grand Rapids, Kalamazoo, or Lansing homeowners who need same-day water extraction after a pipe burst, sump pump failure, or basement flood.
- Property owners dealing with sewage backups who need a crew experienced in biohazard cleanup and structural drying.
- Commercial facility managers — schools, assisted living centers, churches, or multifamily buildings — needing restoration across western Michigan.
- Homeowners whose plumber has already diagnosed water damage and recommended a restoration company to handle cleanup and drying.
About this company
Camelot Emergency Water Removal is a water damage restoration company headquartered in Grand Rapids, with additional offices in Kalamazoo and Lansing. Their primary identity is emergency water removal and structural drying, though they also handle mold remediation, sewage cleanup, and flood restoration for both residential and commercial properties.
What stands out is their referral-driven business model. Multiple plumbers and HVAC contractors in the Grand Rapids area actively refer clients to Camelot, which is unusual for a restoration company. They also refer mold testing to a separate partner company rather than performing it in-house, which partially addresses the conflict of interest that arises when a single company tests for mold and then sells the remediation work. Their technicians follow IICRC guidelines, and the company maintains BBB membership.
Camelot has been operating since 1993, giving them over 30 years in the restoration industry. They serve a wide commercial client list that includes assisted living centers, schools, hospitals, churches, and multifamily properties. Their three-office footprint across western and central Michigan means they can cover a large territory.
A 4.9-star rating across 174 Google reviews with zero negative reviews in the last 18 months is exceptionally strong. The volume of reviews from plumbers and contractors who work alongside them adds credibility that typical homeowner-only review profiles lack.
Services
Service area
Headquartered in Grand Rapids, Michigan, with additional offices in Kalamazoo (Galesburg) and Lansing. Serves cities across western and central Michigan including Ann Arbor, Muskegon, Holland, Grand Haven, Wyoming, Stockbridge, Sturgis, Three Rivers, and Vicksburg. The claimed service area is broad — confirm response times if you are outside Kent, Kalamazoo, Ingham, or Washtenaw counties.
Review consensus
Carrie Michaels is the most frequently named staff member, praised by homeowners and contractor partners alike for responsiveness, clear communication, and follow-through. Connor and Jordan appear together in many reviews as a fast, clean field team. Jared Daldos gets praise for walking homeowners through the process on initial visits. Tyler, Phil, Luke, Danny, Edgar, Jackson, Harris, and Kody also receive individual mentions for friendly, efficient work. Multiple plumbing contractors — Bryan Fry, Paul Lamer, Joseph Brown, Bill Vierzen, and Luke Dalman — specifically endorse Camelot as the only restoration company they recommend to clients. Same-day response is a recurring theme, with several reviewers noting crews arrived within one to two hours of the initial call.
0 found across 174 total reviews at 4.9★. No 1-star reviews found in the last 18 months. With 174 total reviews at 4.9 stars, this is a notably clean record.
Camelot benefits from a strong plumber referral pipeline. Multiple reviews come from plumbing and HVAC contractors who send their clients to Camelot for water damage restoration. This creates a built-in trust advantage — homeowners arrive pre-sold by their plumber — and likely contributes to the near-perfect rating, since referred customers tend to have aligned expectations. The company appears to invest heavily in these trade relationships, with Carrie Michaels serving as the primary point of contact for both homeowners and contractor partners.
Carrie Michaels (office coordination/customer contact — consistently positive across many reviews). Connor (field technician — consistently positive, frequently paired with Jordan). Jordan (field technician — consistently positive, frequently paired with Connor). Jared Daldos (project manager/estimator — positive, praised for explaining the process). Tyler (field technician — positive). Phil (field technician — positive). Luke (field technician — positive). Danny/Dan (field technician — positive). Edgar (field technician — positive). Jackson (field technician — positive). Harris (field technician — positive). Kody (field technician — positive). Isaac (field technician — positive). Dominic (field technician — positive). Aidan/Aiden (field technician — positive). Tom (estimator/project manager — positive). Jonathan/John (estimator — positive). Tim (field technician — positive). Gunner (field technician — positive). Jacob (field technician — positive). Ben (mentioned alongside Carrie — positive). Chris (owner — positive, mentioned for empathy and competence).
Camelot is a strong pick for water damage emergencies in the Grand Rapids, Kalamazoo, or Lansing areas. Ask for Carrie Michaels as your point of contact — she coordinates between the office and field crews and is the person most consistently praised. If you need mold work, ask upfront whether the job will be handled by their water damage crews or a mold-specific team, and request the name of the independent testing partner they use.
Keep in mind
- Camelot does both mold testing (through a partner vendor) and mold remediation. While they refer testing to a separate company, they choose which vendor to use — ask who the testing partner is and whether you can select your own independent tester.
- Their core identity is water damage restoration, not mold work. If your issue is mold without a water event, confirm they have the right crew and equipment for a standalone mold remediation job.
- They claim service areas across most of western and central Michigan, from Ann Arbor to Muskegon to Three Rivers. Confirm response time to your specific location, especially if you are outside Kent, Kalamazoo, or Ingham counties.
- Several of the 5-star reviews come from plumbing contractors and HVAC partners who refer business to Camelot, rather than from direct homeowner customers. This is a positive trust signal from industry peers, but keep in mind it inflates the review count with non-customer reviews.