Provider profile
Ameri Pro Restoration
Provider snapshot
What this listing says
Mid-Michigan homeowners dealing with water damage or post-storm emergencies who want a restoration company that also handles mold remediation and fights insurance denials.
Best for
- Homeowners in the Lansing, Grand Ledge, and surrounding Mid-Michigan area who need emergency water extraction and drying after a flood, burst pipe, or sump pump failure.
- Property owners dealing with mold growth following water damage who want one company to handle both the water remediation and the mold work.
- Homeowners recovering from fire or storm damage who need someone to manage the insurance claim process alongside the physical restoration.
- Commercial property managers in Mid-Michigan who need fast-response restoration to minimize business downtime.
About this company
Ameri Pro Restoration is a full-service restoration and construction firm based in Grand Ledge, Michigan, serving the greater Lansing area and communities across Mid and West Michigan. Their primary work is water damage restoration, but they also handle fire damage, storm damage, mold remediation, tree removal, textile cleaning, packout content cleaning, and emergency plumbing repairs. They offer a 7-year workmanship warranty.
What stands out is their willingness to handle insurance companies directly. Multiple reviewers describe Ameri Pro taking over insurance paperwork, negotiating with adjusters, and in at least one case absorbing the gap between what insurance paid and the actual cost. They respond 24/7 with a stated goal of arriving within 60 minutes. The mold remediation page describes containment methods and moisture source identification, though the website provides limited detail on specific mold removal techniques.
Ron Brown owns the company. Brad handles project coordination and is listed as the primary email contact. The leadership team of Ron, Brad, and Dan is named by multiple reviewers. The company also does construction and remodeling, including a log cabin build mentioned in one review, which suggests they handle the full cycle from emergency response through rebuild.
4.8 stars across 78 Google reviews is a strong rating. The vast majority of reviews describe fast emergency response, often same-day or same-night. The 3 recent one-star reviews all involve billing or communication issues after the initial work, not the quality of the emergency response itself.
Services
Service area
Headquartered in Grand Ledge, Michigan. Serves the greater Lansing area and communities across Mid and West Michigan, including East Lansing, Okemos, Holt, DeWitt, Mason, Charlotte, Ionia, Williamston, Haslett, Bath, St. Johns, Delta Township, Brighton, Battle Creek, Kentwood, Rockford, Greenville, and Belmont. That is a wide footprint stretching over 100 miles in some directions.
Review consensus
Fast emergency response is the dominant theme. Reviewers consistently describe same-night or same-day arrivals for water emergencies, sometimes within 15 minutes. Mikahla appears in the most reviews — praised for communication, scheduling flexibility, and follow-through on water damage and textile cleaning jobs. Frank and Mike are frequently paired on water extraction and demolition work, with reviewers noting their efficiency. Ron Brown is praised both as an owner who personally handles details (cutting an access door for future pipe access in one case) and as someone who fights insurance companies on behalf of clients. Brad and Dan are named as communicative project leaders. Andrew, Deb, and Cisco also receive individual praise for water damage work.
3 found across 78 total reviews at 4.8★. Jamie Putnam described sloppy trim removal that damaged drywall and paint, wet carpet left in place initially prolonging the drying process, no advance calls before technician visits, and no response when contacting the office about concerns. The owner apologized and offered to escalate. Sean Wood disputed board-up charges after a fire, claiming material quantities were inflated and labor was split across two service calls unnecessarily. Ron Brown responded with a detailed breakdown, noting overtime rates, doubled tarps, safety-driven decisions, and standard insurance billing. Austin McCoy signed a contract for tornado repairs but says the company stopped returning his calls for six months after he waited on insurance funding. The owner responded that McCoy never returned their calls or sent the required down payment, and suggested he may have called a different company with a similar name.
All three negative reviews involve money and communication — not workmanship during the emergency itself. The company responds quickly when called but the post-emergency phase (billing reconciliation, scheduled repairs, follow-up communication) is where things break down. Ron Brown responds to every negative review with specific detail rather than templates, which suggests genuine engagement, though two of the three responses dispute the reviewer's account of events rather than simply acknowledging the problem.
Mikahla (water damage technician, textile cleaning — praised repeatedly for communication and follow-through). Frank (technician — praised for work ethic and efficiency on water extraction and demolition). Ron Brown (owner — praised for hands-on involvement, insurance advocacy, and attention to detail). Brad (project coordinator — praised for communication). Dan (leadership team — praised for project oversight). Mike (technician — praised for water cleanup). Andrew (technician — praised for responsiveness and hard work). Deb (technician — praised for water damage work). Cisco (technician — praised for water damage response). Mr. Ross (technician — praised for fast arrival and insurance paperwork handling). Steve (technician — praised for same-day equipment delivery). Jordan (technician — praised for commercial work at Elderly Instruments). Zavier (technician — praised for commercial and tree removal work). Jesse (technician — praised for weekend work on sump pump failure and mold control). William (technician — praised for drywall and restoration quality). Kevin (technician — praised for board-up work). Ryan and Dave (technicians — praised for water damage assessment). Jose, Damion, Josh, Ashley (crew — praised for tree removal). Robert and Cody (technicians — praised for restoration work). Ms. Morgan (staff — praised for customer service).
Ameri Pro is strong at the emergency response — fast arrival, effective water extraction, and willingness to handle insurance headaches. Ask for Mikahla or Frank if you can. Get a written estimate before any work starts, and confirm in writing who your point of contact will be for the weeks after the emergency, because that transition is where previous customers have had problems.
Keep in mind
- Ameri Pro does both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold assessment before committing to their remediation work.
- All three recent one-star reviews involve billing disputes. One reviewer questioned being charged $2,500 for drying work, another disputed board-up material quantities. Ron Brown's owner responses provide detailed counterpoints, but the pattern suggests you should get a written scope and cost estimate before work begins.
- Communication after the initial emergency response is a recurring complaint. One reviewer was ghosted for six months after signing a contract, and another said no one called ahead before arriving. The fast emergency response does not always extend to follow-up coordination.
- Their service area spans roughly 27 cities across Mid and West Michigan, from Brighton to Battle Creek to Rockford. Response times to the outer edges of that area may differ from the 60-minute pledge.