Provider profile
Camelot Emergency Water Removal
Provider snapshot
What this listing says
Kalamazoo-area homeowners dealing with basement flooding or water damage who want a restoration company that also handles mold cleanup and testing under one roof.
Best for
- Kalamazoo and Galesburg homeowners who need water removal and mold cleanup handled by the same company in a single project.
- Basement flooding emergencies where you need crews on-site the same day, including weekends and holidays.
- Commercial property managers at schools, assisted living facilities, or multifamily buildings needing water or mold work.
- Homeowners with mold discovered after a water event who want testing and remediation coordinated together.
About this company
Camelot Emergency Water Removal operates out of Galesburg, Michigan, serving the Kalamazoo area as a water damage restoration company that also does mold remediation and mold testing. Their primary identity is water removal -- mold work is a secondary service line that grew from their restoration roots.
The company runs multiple field crews and offers 24/7 emergency response. Reviews consistently mention same-day or next-day equipment placement after a call. Their website lists mold testing, mold cleanup, black mold remediation, and structural mold services alongside a deep menu of water damage scenarios including sewer backup, sump pump overflow, and appliance leaks. They also serve commercial properties including assisted living centers, schools, hospitals, and government buildings.
Camelot has four service area locations listed on their website: Kalamazoo, Grand Rapids, Lansing, and Ann Arbor. The headquarters address is in Galesburg, a small town just east of Kalamazoo.
A 4.9-star rating across 323 Google reviews is exceptional volume and quality for a restoration company. The negative reviews that do exist describe isolated incidents rather than recurring failures, and the company responds to every one.
Services
Service area
Headquartered in Galesburg, Michigan, just east of Kalamazoo. The company lists four service areas on its website: Kalamazoo, Grand Rapids, Lansing, and Ann Arbor. That covers a wide swath of western and central Michigan. Reviews confirm active work in the Kalamazoo area, with at least one mention of a Grand Rapids-based crew.
Review consensus
Matt is mentioned by name in more reviews than any other employee, praised for daily check-ins, clear communication, and accommodating schedules. Gunnar and Peyton appear together frequently and draw praise for staying late, going above and beyond, and being informative. Koda (also spelled Coda/Kodak/Kota) pairs with Matt on many jobs and is praised for thorough monitoring of the drying process. Trace and Brice handle initial assessments and get credit for fast, same-day responses. Joey Ritenour stands out in the office role for easing customer stress during first contact. Repeat customers exist -- at least one reviewer hired Camelot twice for separate water events.
3 found across 323 total reviews at 4.9★. Casey Bannister (May 2026) reported that demolition crews failed to fully contain the work area, over-cut ceiling drywall into undamaged sections, and did not test for asbestos before tearing out material in a 1960s home. The company reached out after the review but the initial follow-up from management had been delayed. Excel Girlie (April 2025) described a billing dispute where field estimator Tevontae verbally promised 60-90 day payment flexibility for a city sewer claim, but office staff Shawn began demanding payment within 30 days. The owner response stated the signed invoice had a 12-day payment term that was already extended to 30 days, contradicting the reviewer's account of what Tevontae promised verbally. Trent Iliff (February 2026) left a one-line review with no specifics. The company responded with a generic apology.
The gap between field crews and office/billing shows up in the negatives. Field technicians like Matt, Gunnar, and Peyton collect overwhelmingly positive feedback, while the two detailed complaints both involve office-side issues: aggressive payment follow-up and delayed management response to a workmanship concern. The owner responds to 100% of negative reviews, but the responses lean toward template language rather than engaging with specifics.
Matt (technician/crew lead -- overwhelmingly positive, mentioned in 20+ reviews for daily monitoring, communication, and friendliness). Gunnar/Gunner (technician -- positive, praised for going above and beyond, staying late, being informative). Peyton/Payton (technician -- positive, consistently paired with Gunnar, praised for helpfulness and courtesy). Koda/Coda/Kodak/Kota (technician -- positive, paired with Matt on water removal and drying checks). Jacob (technician -- positive, appears in multiple reviews for good work). Joey Ritenour (office/initial contact -- positive, praised for easing stress and being understanding). Trace (project manager -- positive, credited for fast initial assessments). Brice (estimator/assessor -- positive, praised for prompt damage assessment). Ethan (technician -- positive, hardworking). Cadon (technician -- positive). Tyler (technician -- positive). Aidan (technician -- positive). Isaac/Issac (technician -- positive, described as conscientious). Danny (technician -- positive). Dominic/Dom (technician -- positive). Jared (technician -- positive). Juelz (technician -- positive). David (technician -- positive). Chris (technician -- positive). Kyle (technician -- positive). Eric (technician -- positive). Adam (crew chief -- positive). Lucas (technician -- positive). Brian (crew member, Grand Rapids team -- positive). Tevontae (field estimator -- mixed, praised by owner response for flexibility but contradicted by reviewer on payment terms). Shawn (office staff -- negative, described as aggressive in payment collection).
Ask for Matt, Gunnar, or Peyton if you can. The field crews earn the 4.9 rating. Get any payment terms or insurance coordination promises in writing before work begins -- the one detailed negative reveals a disconnect between what field estimators promise verbally and what the office enforces. For mold work specifically, consider getting an independent mold test before agreeing to their remediation scope.
Keep in mind
- Camelot does both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent test to confirm their findings.
- One detailed 1-star review describes aggressive payment collection by office staff (Shawn) during an insurance/city claim process. If your job involves third-party payment, get the payment timeline in writing before work starts.
- A recent 1-star review reported that demolition crews over-cut drywall beyond the damaged area and did not perform asbestos testing before demolition on a 1960s home. Ask about pre-demolition testing for older homes.
- The company claims four service areas across Michigan (Kalamazoo, Grand Rapids, Lansing, Ann Arbor). That is a wide geographic footprint. Confirm response time to your specific location before committing.