Provider profile
The Restoration Doctor
Provider snapshot
What this listing says
Macomb County homeowners dealing with basement flooding or water damage who want a family-owned restoration company that also handles mold removal and fire damage under one roof.
Best for
- Homeowners in Clinton Township, Fraser, Warren, or Sterling Heights dealing with basement flooding or water intrusion who need same-day extraction and drying.
- Buyers who want one company to handle water damage, mold removal, and reconstruction without coordinating multiple contractors.
- Commercial property managers in Macomb County who need a restoration crew that can respond quickly and work directly with insurance carriers.
- Anyone facing a mold concern after water damage who wants pre-testing to determine whether a full IEP inspection is actually necessary.
About this company
The Restoration Doctor is a family-owned restoration company based in Fraser, Michigan, serving Clinton Township and about two dozen cities across Macomb and Oakland counties. Their primary identity is water damage restoration, but they also handle mold removal, fire and smoke damage, and commercial disinfection.
On the mold side, they offer a five-step process: pre-testing to determine whether a full IEP inspection is needed, IEP-based scoping, remediation, and post-testing. Their site claims they have never failed a post-test. They follow IICRC standards and use HEPA filtration and containment during mold work. They also offer dehumidification and air scrubber services as part of their drying process. The deductible waiver of up to $1,000 on fire damage jobs is unusual for the region.
They handle insurance paperwork directly and say they answer calls live 24/7 with a two-hour arrival window. Multiple reviewers confirm same-day and even middle-of-the-night response. The company runs drug testing and background checks on employees and maintains a BBB A+ rating.
4.8 stars across 88 Google reviews is strong. Nearly every review mentions speed of arrival and clear communication. Several reviewers are repeat customers, including a commercial property owner managing over 300,000 square feet who has used them multiple times.
Services
Service area
Headquartered in Fraser, Michigan. They list 23 cities including Clinton Township, Warren, Sterling Heights, Troy, Southfield, Livonia, Roseville, Royal Oak, Macomb, Mount Clemens, Rochester Hills, Novi, Farmington Hills, Auburn Hills, Bloomfield Township, Waterford, Grosse Pointe, Harper Woods, Eastpointe, Ferndale, Madison Heights, and Washington. This spans most of Macomb County and parts of Oakland and Wayne counties.
Review consensus
Mike is the most frequently named employee, appearing in at least 10 reviews spanning mold inspections, water damage response, and general project management. Reviewers describe him as communicative, hands-on, and willing to help beyond the scope of the job (one reviewer noted he helped tear out drywall to find the source of flooding). Eric is named repeatedly by commercial clients and homeowners alike for fast response and clear estimates. Dawn is praised for walking homeowners through the restoration process after basement floods. Jerry, Marlene, Dimitri, and Ricky each receive individual mentions for punctuality and respectful work. The dominant praise theme is speed of response, with multiple reviewers confirming arrival within 30 to 60 minutes, including weekends and late-night calls.
1 found across 88 total reviews at 4.8★. The single recent complaint describes a no-call-no-show for a scheduled estimate. The reviewer had to call back to remind them, at which point the company admitted to forgetting. The owner did not respond to this review. As a one-off across 88 reviews, this does not suggest a scheduling pattern, but the lack of a response is worth noting.
The owner response rate on recent negative reviews is 0%. With only one negative in the 18-month window, this is a small sample, but the absence of any public acknowledgment of a missed appointment contrasts with the company's otherwise strong communication reputation in positive reviews.
Mike (project manager / field lead — positive, named in 10+ reviews for responsiveness and hands-on help). Eric (operations / commercial lead — positive, named by commercial clients and homeowners for fast response and clear estimates). Dawn (project coordinator — positive, praised for walking homeowners through the restoration process). Jerry (field team — positive, praised for basement flood response). Marlene (field team — positive, praised for punctuality and professionalism). Dimitri (field team — positive, praised for punctuality and respectfulness). Ricky (field team — positive, praised for punctuality and respectfulness). Michael Ryan (field — positive, praised for short-notice inspection and attentiveness).
Ask for Mike or Eric when you call. They are the names that come up again and again for clear communication and fast response. Confirm your estimate appointment the day before, since the one negative review in the last 18 months was a scheduling miss that went unacknowledged.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest: the company that finds the mold also profits from removing it. Ask whether they use a truly independent third-party environmental firm for testing, or if their in-house pre-testing replaces that step.
- One recent reviewer reported a no-call-no-show for an estimate appointment, and the owner did not respond to that review. If you schedule an estimate, confirm the day before.
- Their service area lists 23 cities spanning from Waterford to Grosse Pointe. Response times likely vary depending on how far you are from their Fraser headquarters.
- The website advertises a deductible waiver of up to $1,000 on fire damage jobs. Clarify upfront whether this applies to your specific claim and insurance carrier.