Provider profile
Miracle Property Restoration
Provider snapshot
What this listing says
Fraser and Macomb County homeowners or property managers dealing with water damage, fire, or mold who want a single family-owned crew handling everything from emergency mitigation through reconstruction.
Best for
- Macomb County homeowners dealing with water damage, mold, or fire who want one company from emergency response through rebuild.
- Commercial property managers and facility teams needing a restoration vendor with documented case studies across healthcare, education, and industrial properties.
- Homeowners whose insurance carrier assigns Miracle as a preferred vendor and want to understand what to expect from the process.
- Multi-family property owners handling water intrusion or mold across multiple units, where coordination between units matters.
About this company
Miracle Property Restoration is a family-owned restoration company based in Fraser, Michigan, serving Macomb County and Southeast Michigan since 1996. The company started as a construction business and pivoted to restoration after the owners experienced a house fire themselves. James Sr., James Jr., and Fabian run the operation. They handle both residential and commercial work, with a growing focus on commercial properties like healthcare facilities, schools, multi-family housing, and industrial buildings.
Mold work is one piece of a broader restoration operation. They do their own mold testing, containment using HEPA filtration and negative air pressure, removal, and antimicrobial treatment. They also address the moisture source and handle reconstruction afterward. The same crew that tests for mold also removes it, which is worth knowing. Their mold page describes air quality testing, surface sampling, and post-remediation verification. Published case studies show mold remediation projects in condominiums in Farmington Hills and Ann Arbor, alongside dozens of water damage and fire jobs.
The company claims IICRC credentials for its technicians on every job and runs a 24/7 emergency line. Their website lists 16 case studies across healthcare, government, hospitality, manufacturing, and multi-family properties, with documented timelines and scopes. They work directly with insurance carriers and handle claim documentation, which multiple reviewers confirm.
With 38 Google reviews and a 4.7-star rating, the feedback skews heavily positive. Most reviews reference fast same-day or next-day response, clear communication throughout the project, and a family-business feel that reviewers contrast with larger companies.
Services
Service area
Headquartered in Fraser, Michigan (Macomb County). Residential service areas listed on their website include Fraser, Clinton Township, Warren, Roseville, Sterling Heights, St. Clair Shores, Mount Clemens, Shelby Township, Eastpointe, Utica, and Harrison Township. They also list Oakland County and Wayne County for residential work, and claim to serve Southeast Michigan broadly for commercial properties.
Review consensus
Bobby and Sam are the most frequently named crew members, praised for fast response, clear explanations, and hands-on work on water extraction and drying jobs. Natalia draws positive mentions for keeping clients updated and managing multi-unit leak situations. James Sr. and James Jr. are praised for being cordial, knowledgeable, and detail-oriented during initial assessments and throughout reconstruction. Fabian is described as charming and attentive by multiple reviewers. Communication is the dominant theme: reviewers consistently say they were kept informed at every step. Several reviewers specifically mention same-day or next-day response, and multiple property managers note smooth coordination on commercial jobs.
3 found across 38 total reviews at 4.7★. 3 found across 38 total reviews at 4.7 stars. A 1-star reviewer (Sarah S, July 2025) said she and her husband were not kept in the loop and felt blamed for issues under Miracle's control. No owner response was posted. A 2-star review (Leah Vargovich, July 2025, Local Guide) described a 9-day wait for a sewage backup, difficulty getting an itemized invoice, and charges she believed were padded for insurance. The owner posted a detailed rebuttal citing carrier referral timelines, Xactimate billing standards, and a $26.37 clerical correction. A 2-star review (TJ Yalda, March 2025) called Natalia incompetent. The owner responded that the customer was aggressive and disrespectful toward their female staff member, and that a discounted rate was offered but the customer disputed charges and refused to pay in full.
The two detailed negatives both involve billing disputes after insurance-referred work. In both cases, the owner posted substantive responses with specific facts rather than template replies. The pattern suggests friction in the insurance billing process rather than workmanship complaints. All three negative reviewers have multiple Google reviews and one is a Local Guide, giving the complaints credibility. Meanwhile, a notable portion of 5-star reviews come from single-review accounts, which is common for restoration companies where customers only leave a review after a one-time emergency.
Bobby (crew lead — praised for fast response and knowledge in multiple reviews). Sam (crew lead — praised for clear communication and teamwork). Natalia (project coordinator — praised by Dean Olszewski, Brooklynn Harris, and Ashley Liss for communication and getting the job done; called incompetent by TJ Yalda in a 2-star review, though the owner attributed that to a billing dispute). James Sr. (owner — praised for knowledge, courtesy, and detailed written documentation). James Jr. (owner/manager — praised alongside James Sr. for overseeing projects). Fabian (owner — praised as charming, attentive, and honest by multiple reviewers including Ted Baker, Samad Ahmed, and H HK). Noah (crew — praised by deb house for drywall work).
Ask for Bobby or Sam if your job involves water extraction or mold cleanup. Confirm the full billing process upfront, especially if you are an insurance referral, because Miracle follows carrier rules that limit what they can share with you directly. Get your own copy of the Xactimate estimate from your adjuster so you can compare line items before approving work.
Keep in mind
- Miracle does both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent mold test before committing to their remediation scope.
- One reviewer described a 9-day wait for a sewage backup appointment. The owner's response attributed the delay to homeowner scheduling, but if you have an urgent situation, confirm the actual response timeline before assuming same-day service.
- Billing has been a sore point. One detailed 2-star review described receiving a single-line-item invoice that, when itemized, included charges the reviewer said were unrelated to the work performed. The owner cited Xactimate-standard line items and corrected a $26.37 clerical error, but the disagreement is worth noting.
- As a preferred vendor for some insurance carriers, Miracle follows carrier guidelines that prevent them from sharing itemized estimates directly with homeowners. If your carrier assigns them, ask your adjuster for the full estimate so you can compare.
- Online payment carries what one reviewer called an astronomical convenience fee. The owner confirmed it is set by a third-party processor. Pay by check to avoid it.