Provider profile
M.C. Shine Cleaning & Restoration Services LLC
Provider snapshot
What this listing says
Fort Gratiot and Port Huron homeowners who want a single company to handle water damage, mold cleanup, and reconstruction under one roof, with 24/7 emergency response and direct insurance coordination.
Best for
- Homeowners in St. Clair, Macomb, Lapeer, or Sanilac counties dealing with water damage, fire damage, or mold who want one company from cleanup through rebuild.
- Property owners who want a restoration company that handles insurance paperwork and bills carriers directly, run by owners with insurance industry backgrounds.
- Commercial property managers in the Blue Water Area needing both emergency restoration and ongoing janitorial services from the same provider.
- Homeowners who need after-hours emergency response — they staff first responders 24/7 and aim for one-hour arrival times.
About this company
MC Shine is a family-owned restoration and cleaning company based in Fort Gratiot Township, Michigan, serving the Blue Water Area and surrounding counties. They handle mold remediation, water damage, fire restoration, carpet cleaning, commercial janitorial work, and reconstruction — all under one operation. They hold a Michigan builders license, which means they can take a project from initial damage through final rebuild without handing you off to a separate contractor.
Their mold remediation process uses containment with plastic barriers, air scrubbers, HEPA vacuuming, and dehumidification. Their FAQ states that a third-party mold assessor handles the initial assessment, which separates the testing from the remediation work. They require a 50% deposit for mold jobs unless insurance is covering it. They also partner with local emergency plumbers for after-hours water emergencies, and their owners have prior experience in the insurance industry — they handle documentation and direct billing to your carrier.
Craig and Michelle Rostoni started the business in 2004 as a house cleaning operation. Craig joined full-time in 2011, and their son Ryan now works in the business. They moved into their current Fort Gratiot office in 2023 and opened a second location in Flint at 5153 Exchange Dr. The company identifies as veteran-owned. They have IICRC firm certification, an EPA lead-based paint certification, and memberships in the St. Clair and Blue Water Area chambers of commerce.
A 5.0-star Google rating across 434 reviews is genuinely rare for a restoration company. Most companies in this space accumulate at least a handful of complaint-driven 1-star reviews from the stress of insurance work and property damage situations. Zero recent negatives with this volume suggests either unusually consistent service or active reputation management — but the review base includes many Local Guides and multi-review accounts, which argues against review manipulation.
Services
Service area
Headquartered in Fort Gratiot Township, Michigan, with a second office in Flint. They list service coverage across St. Clair, Macomb, Lapeer, Sanilac, and Oakland counties, naming dozens of specific communities including Port Huron, Marysville, Marine City, Lexington, Imlay City, Lapeer, Mount Clemens, New Baltimore, and Romeo. The Flint expansion is recent.
Review consensus
Reilly (carpet and upholstery cleaning) is the most frequently named technician — at least eight reviewers specifically praise his courtesy, punctuality, and cleaning results. Derrich gets repeated praise for carpet work, including difficult pet stain removal. Jeff and Alyssa are praised as a project management and coordination team on restoration jobs. Michael Sheldon and Thomas Colbary drew strong praise for restoration care during a home disaster. Ryan Rostoni personally responded to a flooded basement at 11 PM the night before Easter. Reviewers consistently mention on-time arrivals, clear communication, and text notifications before technician arrival.
0 found across 434 total reviews at 5.0★. No 1-star or negative reviews found in the last 18 months. With 434 total reviews at a 5.0-star rating, there is no recent complaint data to analyze.
The absence of any recent negative reviews across 434 total is statistically unusual for a restoration company. Restoration work involves insurance disputes, property damage stress, and multi-week projects — conditions that typically generate some friction. The review base does include credible accounts (multiple Local Guides, reviewers with 50+ reviews elsewhere), which suggests the rating reflects genuine satisfaction rather than manipulation. The company appears to invest heavily in customer experience touchpoints — text alerts before arrival, follow-up visits, and named technicians who build repeat relationships.
Reilly (carpet/upholstery technician — strongly positive, named by 8+ reviewers). Derrich/Derrick (carpet technician — strongly positive, named by 5+ reviewers for pet stain removal). Jeff (project manager — positive, praised for restoration oversight). Alyssa/Alissa (account coordinator — positive, praised for responsiveness and communication). Michael Sheldon (restoration technician — positive, praised for care during disaster recovery). Thomas Colbary/Tom (restoration technician — positive, praised for attentiveness). Ryan Rostoni (owner/operator — positive, responded to emergency at 11 PM on Easter). Aaron (carpet technician — positive, praised for thoroughness). Eric (technician — positive, mentioned alongside Jeff). Mitch (carpet technician — positive, mentioned with Riley).
MC Shine has a spotless recent review record — literally no complaints in 18 months across 434 reviews. If you are in the Blue Water Area and need restoration or cleaning work, ask for Reilly for carpet jobs or Jeff for restoration project management. Since they do both testing and remediation for mold, get your own independent mold assessment before committing to their remediation scope.
Keep in mind
- MC Shine does both mold assessment and mold remediation. Their FAQ mentions using a third-party mold assessor, but ask upfront whether that assessor is truly independent or has a referral relationship with MC Shine. A company that both finds and fixes the mold has a financial incentive to find more of it.
- Their service area claims are broad — they list communities across St. Clair, Macomb, Lapeer, Oakland, and Sanilac counties, and recently expanded to Flint. Confirm response times for locations far from Fort Gratiot or Flint before committing to emergency work.
- Mold remediation requires a 50% deposit upfront unless insurance is covering it. Budget accordingly if you are paying out of pocket.
- MC Shine started as a carpet cleaning company and expanded into restoration. Mold and fire work is a newer part of their business relative to their 20-year history. Ask about the specific experience of the technician assigned to your mold or fire project.