Provider profile
Roto-Rooter Plumbing & Water Cleanup
Provider snapshot
What this listing says
Flint and Genesee County homeowners dealing with basement flooding or burst pipes who want the plumbing repair and water damage cleanup handled by one crew on the same visit, available 24/7.
Best for
- Flint and Genesee County homeowners with a flooded basement who need water extraction and the underlying plumbing problem fixed on the same call.
- Commercial properties in the Flint area, including restaurants and healthcare facilities, that need drain cleaning or emergency plumbing on short notice. Multiple commercial reviewers confirm responsive service.
- Homeowners with aging sewer lines who need video camera inspection and hydro jetting to clear root intrusions in cast iron or clay tile pipes.
- Anyone who needs emergency plumbing or water damage service outside business hours. Reviewers confirm they actually respond 24/7, including weekends and holidays.
About this company
Roto-Rooter Plumbing & Water Cleanup in Flint is a franchise location of the national Roto-Rooter brand, operated as an independent contractor out of 2215 Dort Highway. They run under managers Sam Delli and Bill Hall. Their primary work is plumbing and drain cleaning, with water damage restoration and mold remediation as related services. They serve both residential and commercial customers across Flint and the broader Genesee County area.
The main differentiator here is the combined plumbing-plus-restoration model. When a burst pipe floods a basement, one call gets both the pipe fixed and the water extracted. Their website describes IICRC-trained water restoration technicians using air movers, dehumidifiers, and moisture sensors for structural drying. They also list mold remediation as a service, describing containment, HEPA air filtration, antimicrobial treatments, and air scrubbers. Hydro jetting for drain cleaning and video camera sewer inspection are standard tools in their trucks.
The national Roto-Rooter brand dates to 1935. This Flint location holds Michigan plumbing license MP #81-12014 and contractor license #80-03747. They are BBB accredited. The website emphasizes Flint-specific challenges: aging cast iron and galvanized pipes, clay and sandy glacial soil, lake-effect winters that freeze pipes, and basement flooding from snowmelt. Several reviewers confirm same-day or next-day service, and the office operates 24/7.
At 4.5 stars across 105 Google reviews, the rating sits right at average for a franchise operation of this size. The majority of reviews are positive, with named technicians drawing consistent praise. The negatives cluster around pricing and communication, which is worth understanding before booking.
Services
Service area
Headquartered at 2215 Dort Highway in Flint, Michigan. They serve Flint and surrounding Genesee County communities. The website also claims coverage across 12 counties including Wayne, Macomb, Oakland, Saint Clair, Lapeer, Huron, Sanilac, Tuscola, Bay, Midland, and Saginaw, which spans the entire Detroit metro and mid-Michigan. That is an unusually large footprint. Reviewers are concentrated in the Flint area. Confirm response times for locations outside Genesee County.
Review consensus
Chris appears in more reviews than any other technician, praised by Cassandra Reid, Irving Arias, Ellisa G, Dan Weil, Audrey Delli, David Villeneuve, and others for knowledge and speed. Destany M highlights Chris doing regular work at Cherry Health, a commercial account. Red (also called Red Robert by George Flanagan) draws praise from five reviewers for friendliness and fast after-hours work, including fixing a garbage disposal on short notice. Jesse (also spelled Jessy or Jessie) gets multiple mentions for emergency plumbing response, including a burst pipe repair praised by both Glenda Geno and Michelle Geno on the same day. Ryan is praised by Mark Levering for honesty and by Stephanie Smith alongside Aaron for transparency on water softener options. Drew earned a detailed review from Jonathon Hornbeck, a Local Guide, for spending 6+ hours resolving multiple plumbing issues and returning the next day for a part. Willie is praised by commercial reviewer michael letvin for working hours to restore drains at a store. Same-day service and clear cost explanations are the two most consistent themes across positive reviews.
4 found across 105 total reviews at 4.5★. Seth Dowd (March 2026) describes a restoration job where technician Dalton repeatedly failed to return calls, no one showed up for scheduled visits, the office had no record of tickets, and nothing was sent to the insurance adjuster despite being told it had been. His core complaint is zero communication and the plumbing department blaming the restoration department. No owner response was posted. Jasmine Hall (November 2025) describes a technician named Dave who performed a $1,000 hydrojet without authorization beyond the agreed drain snake, made racially insensitive remarks, and was aggressive about payment. The owner's response states a full investigation found the claims false, with multiple witnesses, and says they have a recording of the customer threatening a bad review unless given a full refund. The factual dispute is unresolved. Bianca Darla (October 2025, single-review account) was charged $350 for a sewer snake and quoted $1,200 for jetting, then had another company complete the work for $125. Curtis Turner (September 2025) says his boiler pilot was left off after restoration work, got no follow-up communication, and the company later said they had no record of him as a customer. The owner's response asks him to email directly so they can verify his account.
Pricing is the thread connecting three of five negative reviews. Bianca Darla, Dakota Kuzera, and Jasmine Hall all describe charges they consider excessive relative to the work performed. The owner responses to Dakota Kuzera and Jasmine Hall both assert the reviews are untrue, which is an unusually aggressive stance. Owner response quality varies: Curtis Turner got a specific request to email directly, while Seth Dowd got no response at all. The franchise model creates a structural gap between the plumbing and restoration teams. Seth Dowd's complaint about departments blaming each other is the clearest example, and it went unanswered by the business.
Chris (plumber/technician — praised repeatedly for knowledge, speed, and friendliness across at least 7 reviews; handles both residential and commercial accounts). Red/Red Robert (technician — praised by 5 reviewers for friendliness and after-hours responsiveness). Jesse/Jessy/Jessie (plumber — praised by 4+ reviewers for emergency response and clear explanations). Lance (technician — praised by 3 reviewers for drain work and customer service). Ryan (technician — praised for honesty and water softener expertise). Drew (technician — praised for persistence on complex multi-issue jobs). Mike/Michael Price (technician — praised for after-hours main sewer clearing and pipe repair). Joel (technician — praised for water heater work and saving Thanksgiving). Willie (technician — praised for commercial drain work). Austin (technician — praised for professionalism). Eddie Coleman (technician — praised for water heater replacement). Dave Franzen (technician — praised by Candace Calloway for honest advice). Dalton (restoration coordinator — criticized by Seth Dowd for not returning calls and failing to file insurance paperwork). Dave (technician — criticized by Jasmine Hall for unauthorized upselling; owner disputes the account).
Ask for Chris, Red, or Jesse by name if your job is drain or pipe work. Get the total cost in writing before any work begins, especially for hydro jetting or multi-step jobs. If your situation involves both plumbing repair and water damage restoration, ask who your single point of contact will be across both departments and get that name in writing. The technician quality here is strong based on the review data, but the back-office coordination has gaps.
Keep in mind
- Multiple reviewers report pricing significantly higher than competitors for similar work. Bianca Darla was quoted $1,200 for jetting after a $350 snake, then got the job done elsewhere for $125. Dakota Kuzera paid $1,600 for a single visit. Get at least one competing quote before authorizing work.
- The plumbing and restoration departments operate somewhat independently. Seth Dowd described each department blaming the other, with no single point of contact managing his insurance claim. If your job spans both departments, ask upfront who owns the communication.
- This is a franchise location, not a locally owned independent company. Service quality depends on the specific technician dispatched. The website notes that services, pricing, and guarantees vary by location.
- Mold remediation is listed as a service, but mold work is a small subset of their overall business. If you have a mold-only situation with no water damage, a mold-focused company may be a better fit.
- They claim a service area covering 12 counties across the Detroit metro region. That is a very large territory. Confirm response times for locations far from the Dort Highway office.