Provider profile
X-Cel Restoration | Water Damage Mold Asbestos
Provider snapshot
What this listing says
Southeast Michigan homeowners dealing with water damage or mold after basement flooding, especially in older Detroit-area homes where X-Cel's 30+ year track record and sister construction company simplify the full repair process.
Best for
- Homeowners in Ferndale, Royal Oak, Detroit, and surrounding Wayne and Oakland County cities who need emergency water extraction or mold remediation with fast response times.
- Property owners dealing with combined water and mold damage who want one company to handle mitigation, contents storage, and insurance coordination from start to finish.
About this company
X-Cel Restoration operates out of Ferndale, Michigan, and focuses on emergency water, fire, mold, and storm damage restoration across 13 counties in southeastern Michigan. Mold is one of several service lines rather than the sole focus. They handle both mold testing and remediation, which creates an inherent conflict of interest you should understand before hiring.
The company runs a 15,000-square-foot warehouse where crews decontaminate and store salvageable belongings during restoration projects. Their mold remediation process includes containment with negative air pressure, HEPA air filtration, and antimicrobial treatment. For jobs that need structural rebuilding, they refer to their sister company F. Lax Construction, keeping mitigation and reconstruction under related ownership.
X-Cel has operated since 1991 and holds BBB A+ accreditation. Technicians carry IICRC credentials including WRT, ASD, and OCT designations. The company advertises a 60-to-90-minute emergency response time and staffs 24/7 live phone operators. They bill insurance companies directly and handle claims documentation on the homeowner's behalf.
Services
Service area
Headquartered in Ferndale, Michigan. Serves 13 counties across southeastern Michigan including Oakland, Wayne, and Macomb counties. Named service cities include Detroit, Dearborn, Livonia, Novi, Royal Oak, Sterling Heights, Troy, Warren, Ann Arbor, Bloomfield Hills, Grosse Pointe, and roughly 30 others. Claims coverage as far as Brighton, Howell, Grand Blanc, and Algonac.
Review consensus
Reviewers consistently highlight fast arrival and efficient pack-out work. Jordan, Jerry, and Evan earned praise for speed and professionalism during a contents removal. Mariana, Miriam, and Karina drew compliments for handling a full pack-out with care. Ed Carey, leading a crew including Trevor, Vinny, and Evan, received strong marks for basement storm-water cleanup. Al responded immediately to major basement flooding and oversaw extraction through drying. Jason and his crew restored a commercial storefront and went beyond expectations. Multiple reviewers describe the company as responsive and easy to work with.
0 found across 24 total reviews at 4.4★. No 1-star reviews exist among the 24 total reviews at 4.4 stars. The single 4-star review came from Patricia Schneider, who was satisfied with crew quality but noted the mold remediation took more rounds than expected to pass clearance testing. She was referred through her AAA insurance.
The review volume is unusually low for a company operating since 1991. Many 5-star reviews have no text, which limits how much you can learn from them. The reviews with text tend to describe water damage pack-outs and cleanup rather than mold-specific work, so there is very little public feedback on the mold remediation experience specifically.
Jordan (pack-out crew — positive). Jerry (pack-out crew — positive). Evan (pack-out crew, cleanup crew — positive, mentioned in two reviews). Mariana (pack-out crew — positive). Miriam (pack-out crew — positive). Karina (pack-out crew — positive). Ed Carey (crew leader — positive). Trevor (cleanup crew — positive). Vinny (cleanup crew — positive). Dan (restoration crew — positive). Isaiah (restoration crew — positive). Allan/Al (responded to flooding, oversaw cleanup — positive). Tammy (restoration crew — positive). Juan R (restoration crew — positive). Juan P (restoration crew — positive). Jason (crew leader, commercial restoration — positive).
Every named employee in the reviews gets positive marks, and the company draws consistent praise for fast response and courteous crews. The thin review count means you are taking some of this on faith. Ask specifically about their mold remediation timeline and request references from recent mold jobs, since most public reviews describe water damage work.
Keep in mind
- X-Cel handles both mold testing and mold remediation. When the same company tests for mold and then sells you the remediation, they have a financial incentive to find problems. Consider getting an independent mold assessment before committing to their remediation services.
- With only 24 Google reviews over roughly 30 years of operation, public feedback is limited. Most of what you can read skews heavily positive, but the sample is small.
- Their service area spans 13 counties and 30+ named cities. Confirm your location falls within their actual 60-to-90-minute response window rather than at the fringe of that range.
- One reviewer noted the mold remediation process took longer than expected to achieve a passing clearance test. Ask upfront how many rounds of testing are typical and what happens if the first clearance fails.