Provider profile
SERVPRO of Farmington & Farmington Hills
Provider snapshot
What this listing says
Farmington Hills and Farmington homeowners who need mold remediation bundled with water damage cleanup from a franchise that has served 5,000+ Metro Detroit customers since 2003.
Best for
- Farmington Hills and Farmington residents dealing with basement flooding that has led to mold growth — this crew handles water extraction and mold remediation in a single engagement.
- Homeowners who want contents packed out, inventoried digitally, and stored off-site while mold work happens — they run their own climate-controlled storage facility.
- Commercial property managers needing mold cleanup across retail, healthcare, or multi-unit residential — reviewer Mario D'Agostino described using them repeatedly for condo restorations.
- People who value honest assessments — reviewer Jim Zumstein noted Frank told him he did not need the expensive remediation another company had recommended, and reviewer linda potestio said James checked her walls and told her the issue was cosmetic, not mold.
About this company
SERVPRO of Farmington & Farmington Hills is a nationally franchised restoration company based on West 8 Mile Road in Farmington Hills, Michigan. Mold remediation is one service line within a broader operation that focuses heavily on water damage, fire damage, and storm cleanup. They handle both residential and commercial properties and have served the Farmington area since 2003.
Their mold remediation page describes a seven-step process: emergency contact, inspection and damage assessment, containment, air filtration using air scrubbers and HEPA vacuums, removal of mold-infested materials with antifungal and antimicrobial treatments, cleaning of structural elements, and reconstruction. They also offer contents packout with digital inventory tracking, storing belongings at a climate-controlled facility during the work. The website mentions mold inspections and sampling as a distinct service.
This franchise claims over 5,000 customers served and a team with 70+ combined years in the restoration industry, most of that within the SERVPRO system. The team holds IICRC certifications. They list community ties to Farmington DDA, Goodfellows, and Capuchin Soup Kitchen.
At 4.6 stars across 59 Google reviews, the rating is solid. Only one review in the past 18 months fell below 4 stars, and that one contained no text. Multiple reviewers — including a Local Guide with 305 reviews and another with 178 — rate them at 5 stars, which adds weight to the overall picture.
Services
Service area
Headquartered in Farmington Hills, Michigan at 31168 W 8 Mile Road. The website names Farmington Hills and Farmington as primary service areas, with the About section adding Northville and surrounding Metro Detroit communities. Reviewer locations confirm work in Livonia, Rochester Hills, Novi, Westland, South Lyon, West Bloomfield, Waterford Township, Berkley, and Lathrup Village.
Review consensus
Kevin stands out across the most reviews — Vicky Hanifl noted he has been with the company 20+ years, and Joe Lopinski, Kathleen S., Jeff N., Rick Smith, and Jeremy N. all name him. Kyle draws praise from Nicole Reincke for empathy during a basement flood, from Cheryl Willette and Sharon Salazar for dependability, and from Molly Gale for careful furniture handling. James gets named by Lynne S. as outstanding and knowledgeable, by Sandra Zinke and James Gavin for basement cleanup, by Barbara C. for thoroughness, and by linda potestio for an honest mold assessment. Frank earned trust from Jim Zumstein for honest recommendations that saved the customer money, and from Oliver Wolcott for responsiveness. Speed is the most consistent theme: multiple reviewers report same-day or next-hour response. Honesty is the second theme — Colette D., Jim Zumstein, and linda potestio each describe the company telling them they needed less work than expected.
1 found across 59 total reviews at 4.6★. The sole recent 1-star review from cody beckman (March 2025) contains no text. The reviewer has 11 reviews and is a Local Guide, which makes the account credible, but the blank review offers nothing to evaluate. Zero likes means no community validation. Without any description of what happened, this is impossible to weigh as evidence of a service problem.
The owner response to the single negative review used a template format — apologize, redirect to email. With only one recent negative, there is no pattern to assess. Across positive reviews, the franchise shows a clear strength in basement flooding and water damage, with mold work appearing as a secondary service. Named staff recur across years: Kevin, Kyle, James, and Frank appear in reviews spanning 2018 through 2026, suggesting low turnover on the core team.
Kevin (technician, 20+ years with company — praised repeatedly for knowledge, friendliness, and thoroughness). Kyle (project lead — praised for empathy, care with furniture, and insurance help). James (technician — praised for honesty, thoroughness, and basement cleanup). Frank (estimator/technician — praised for honest assessments and responsiveness). Ryan (technician — praised alongside James and Kyle for teamwork). Trent (technician — praised for packout work). Lynn/Lynne (technician/team lead — praised for contents cleaning and compassion). Brianna/Briana (office/scheduling — praised for quick scheduling and responsiveness). Linda (team lead — praised for work with handicapped residents and cleaning). Tom (technician — mentioned in crew work). Alex (technician — praised for basement cleanup). Renea/Renee (technician — praised for cleaning detail). Rochelle (technician — praised for cleaning). William (technician — praised alongside Kevin). Cain (technician — praised for duct cleaning). John (technician — praised for duct cleaning). Jeanne (team lead — praised for fire response). Wilma (cleaning technician — praised for church cleaning).
Ask for Kevin, Kyle, or James by name — they show up in reviews spanning multiple years and consistently draw praise. Get an independent mold test before signing a remediation contract, since this company does both. The team has low turnover and a strong track record on water damage; mold-specific reviews are fewer but the ones that exist are positive.
Keep in mind
- They do both mold testing and mold remediation. That creates a financial incentive to find problems they then get paid to fix. Consider getting an independent mold test before or after their work.
- This is a franchise operation. The local team handles day-to-day work, but corporate SERVPRO sets processes and branding. Your experience depends on the local owner and crew, not the national brand.
- Most reviews mention water damage or fire cleanup, not mold specifically. Only a few reviewers (Carol A., linda potestio, Mary Elliott) reference mold-related work directly. The mold track record is thinner than the water damage track record.
- The single recent negative review has no text, so there is no way to assess what went wrong. The owner responded with a template email redirect, not a personalized reply.