Provider profile
McCardel Restoration LLC
Provider snapshot
What this listing says
Greater Lansing homeowners who want a single company to handle water or mold damage from emergency extraction through reconstruction, with 24/7 response and in-house construction crews.
Best for
- Lansing and mid-Michigan homeowners dealing with water damage from burst pipes, flooding, or storms who need same-day emergency extraction
- Property owners who want one company to handle everything from mold removal through drywall, painting, and finish carpentry — no need to hire a separate contractor for the rebuild
- Commercial property owners needing fast disaster recovery, including restaurants and offices that need to reopen quickly
- Homeowners navigating insurance claims who want a restoration company experienced in documenting losses and working with adjusters
About this company
McCardel Restoration is a family-owned restoration and construction company based in East Lansing, Michigan, serving the greater Lansing area. Owners Kelli and Stacey McCardel run a full-cycle operation: they handle the emergency response, the remediation, and the rebuild under one roof. Their tagline — "We handle the disaster and everything after" — is literal. They do water extraction, mold removal, fire damage cleanup, and then the carpentry, drywall, painting, and remodeling to put everything back together.
What stands out is the breadth of in-house capability. They employ project managers (Tom Brewer, Jordon Hoover, Erick Pratt), a construction supervisor (Wade Rosenbaum), a construction lead (Juan Gonzalez), and an estimator (Blake Darling). They offer equipment rentals, board-up services, contents packout and cleaning, and even crime scene and biohazard cleanup. For mold work specifically, they do both the testing and the remediation — which is convenient but creates a conflict of interest worth understanding before you hire them.
The McCardel family claims over 100 years of combined construction experience in the Lansing area. The company has been operating for more than 23 years and holds IICRC certification. They are also members of the Restoration Industry Association. They work directly with insurance companies on claims and offer a 1-hour emergency response window around the clock.
At 4.2 stars across 91 Google reviews, their rating sits below what you would expect from a company with this many positive testimonials. The negatives that do exist hit a specific theme — communication gaps — and they drag the average down. Most reviewers describe fast, hands-on service, but the ones who had bad experiences describe being ignored for weeks.
Services
Service area
Headquartered in East Lansing, Michigan. Serves the greater Lansing area including Ingham, Eaton, Clinton, Shiawassee, Ionia, and Gratiot counties. Specific cities listed include Lansing, Okemos, Haslett, DeWitt, Mason, Holt, Grand Ledge, Williamston, Charlotte, Owosso, Brighton, Howell, and Grand Rapids. The claimed service area extends well beyond mid-Michigan — Grand Rapids is roughly 90 miles west and Brighton is about 60 miles east — so confirm response times if you are outside the immediate Lansing metro.
Review consensus
Fast emergency response is the most consistent theme — multiple reviewers describe crews arriving within 30 minutes to an hour, even after midnight or on holidays (Easter weekend, cold holiday weekends). Kyle draws the most individual mentions, praised for honest assessments, clear explanations, and follow-up calls. Jordan appears in several reviews for hands-on remediation work alongside Riley. Tom Brewer gets credit for coordination and communication on storm damage and insurance-heavy projects. Owner Kelli McCardel shows up personally on emergency calls, with one reviewer describing him driving 200 miles with equipment and working until 9 PM. Several reviewers specifically note the company helped them navigate insurance claims, and multiple repeat customers say they returned after previous positive experiences.
2 found across 91 total reviews at 4.2★. Both complaints center on communication failure after the initial engagement. K. Doty signed an agreement in December 2024 and waited until May 2025 without ever receiving an estimate; emails went unanswered and promises of progress were empty. When Doty asked to speak to owner Kelli McCardel, the call was never returned — until the Google review went up, at which point Kelli responded publicly saying he was unaware of the request. Heather Deaton's complaint from September 2025 describes equipment (heaters and blowers) left in a small kitchen for five days without anyone checking on them, raising safety concerns with pets in the home. Deaton says she could not reach a project manager until she fired the company. Both reviewers are Local Guides with 23 reviews each, lending credibility.
The gap between McCardel's emergency response (universally praised as fast) and their project management follow-through (the source of both 1-star complaints) suggests a structural issue. The company appears to excel at the initial callout — showing up quickly, extracting water, placing equipment — but struggles with the handoff to sustained project management. This is a common pattern in restoration companies where the owner or lead tech handles intake personally but projects then get distributed across a team that may not communicate as reliably. Kelli McCardel's owner response to one negative was prompt and personalized, acknowledging the failure and offering resolution, which is a positive signal — but the response was triggered by the public review, not by internal quality control catching the problem.
Kelli McCardel (owner — praised by multiple reviewers for personal involvement, after-hours response, honesty, and going above and beyond; named in owner response to negative review). Kyle (field tech/estimator — praised frequently for honest assessments, clear explanations, communication, and follow-up). Jordan/Jordon Hoover (project manager — praised multiple times for hands-on work, professionalism, and mold removal). Tom Brewer (project manager — praised for coordination, communication, and storm damage guidance). Riley (field tech — praised alongside Jordan and Brad for hard work). Bradley/Brad (field tech — praised for water damage response). Jason Cousino (praised for fence repair, follow-up, and professionalism across multiple reviews). Juan Gonzalez (construction lead — praised for restoration and repair quality). RJ (praised for going above and beyond on flooding emergency). Felicia (praised for knowledge despite being young). Steve (praised for prompt after-hours response). Zack (praised alongside Jordan for ceiling water damage removal). Adam (praised for mold removal work). Chris (praised alongside Tom for storm damage project). Kylie (praised alongside Jordan for mold remediation and caring attitude).
Ask for Kyle or Jordan on your initial assessment — they get the most consistent praise for responsiveness and honest communication. Get your project manager's direct phone number and email on day one, and establish a weekly check-in schedule in writing. The company's emergency response is genuinely fast, but you need to stay proactive once the project moves into the restoration and rebuild phase to avoid the communication gaps that burned their unhappy customers.
Keep in mind
- They do both mold testing and mold remediation. The company that finds the mold also profits from removing it. Ask whether they will accept a third-party test, or request a post-remediation clearance from an independent inspector.
- Both recent 1-star reviews describe the same problem: after initial contact, communication stopped. One reviewer waited five months without receiving an estimate. Another said equipment was left in her kitchen for five days with no follow-up. Ask for a written timeline and your project manager's direct contact information before work begins.
- Their service area stretches from Grand Rapids to Brighton and Howell — a radius of roughly 90 miles. If you are on the outer edge, confirm response times and whether the same crew handles your project start to finish.
- At 4.2 stars on Google, this is not a top-rated company by the numbers. The rating reflects a small number of very negative experiences against a large majority of 5-star reviews.