Provider profile
Best Option Restoration of Dearborn
Provider snapshot
What this listing says
Dearborn homeowners dealing with basement flooding or attic mold who want a franchise-backed restoration company that handles insurance billing directly.
Best for
- Dearborn, Dearborn Heights, and downriver homeowners who need mold remediation or water damage cleanup with insurance handled for them.
- Homeowners who want same-day or next-day inspections — multiple reviewers report Tony arriving within hours of the first call.
- Attic and basement mold situations where thermal imaging can help identify hidden moisture sources behind walls.
- Property managers or realtors who need a go-to restoration contact — several reviews come from real estate and trade referral partners.
About this company
Best Option Restoration of Dearborn is a locally owned franchise location on Greenfield Road, part of a national restoration chain headquartered in Littleton, Colorado. Mold remediation is one of several services — they also handle water damage, fire and smoke restoration, storm damage, contents cleaning, and asbestos work. Tony runs day-to-day operations and shows up personally for most inspections and estimates.
The Dearborn location uses thermal imaging cameras to find moisture behind walls during water damage assessments. Their mold page references IICRC standards of care for remediation work. They bill insurance companies directly rather than having homeowners file claims separately — multiple reviewers confirm this worked smoothly for flood and water damage jobs.
As a franchise, the Dearborn office operates independently from other Best Option Restoration locations. The parent company is Franchise 500-ranked. The local team is small — Tony is the primary point of contact, with Matt working alongside him on jobs. Earlier reviews mention Gerald/Jeryl and Joe handling inspections.
At 4.7 stars across 78 Google reviews, the rating is strong. The volume of 5-star reviews naming Tony specifically is notable — roughly 40 reviewers mention him by name with positive experiences. The negatives, while few, cluster around a specific problem worth understanding before you hire.
Services
Service area
Based in Dearborn, Michigan at 3319 Greenfield Road. The website lists specific coverage in Allen Park, Dearborn Heights, Detroit, Ecorse, Lincoln Park, River Rouge, Melvindale, and Wyandotte. Reviews confirm work in the Dearborn and surrounding downriver communities.
Review consensus
Tony dominates the positive reviews. Reviewers praise his fast response times — multiple people report same-day inspections after calling. Honesty comes up repeatedly: Ryan Nickowski says Tony told him there were no issues rather than selling unnecessary work, Brad Pearl had the same experience, and Nelson Brikho specifically thanks him for honesty. Cheryl Van Drie describes Tony spending extra time investigating pipes behind a wall to give an honest answer. Matt is mentioned alongside Tony in several reviews for on-site work. Megan Elinski, who has worked with Tony across multiple properties, highlights the crew leaving sites cleaner than they found them. Tracey Smolen Freeman, a realtor, calls them a reliable referral resource for mold and water remediation.
4 found across 78 total reviews at 4.7★. Andrew Haddad (4 reviews on his account) says mold was not removed and Tony stopped returning calls, texts, and emails — he spent $3,000 and had to hire another company. The owner response was a two-word 'Thank you Andrew!' that did not engage with the complaint at all. Adel Al (9 reviews) was quoted $10,000 for a basement flood job he believed was worth $3,000-$4,000 and felt pressured to sign with a deadline. The owner response explains they would not provide insurance completion documents without doing the work, implying a dispute about insurance claims. Rami Saleh (1 review, no other activity) describes poor fire restoration work, but the owner says they have no record of this person as a client. Brandon Scott (52 reviews, Local Guide) complains about repeated estimate emails after declining service; the owner says the project was closed two months prior and suggests a software glitch.
The communication breakdown pattern is the most actionable finding. Tony earns strong praise for initial responsiveness — showing up fast, explaining clearly, giving honest assessments. But two negative reviewers (Andrew Haddad at 1 star and Patrick at 2 stars) describe the same arc: good first impression, then silence. Olivia Cole's 2-star review adds texture — she describes work stretching from four days to over a month with the crew showing up for about an hour at a time. This suggests a small team that takes on more work than it can execute concurrently. The owner responds to 100% of negative reviews, but the quality varies sharply — some responses are detailed and factual, while others are generic redirects to a phone number or, in Andrew Haddad's case, a puzzling 'Thank you.'
Tony (owner/lead inspector — overwhelmingly positive across 40+ reviews, named in 2 negatives for going unresponsive). Matt (crew member — positive, mentioned by Barrett Zeff, Zachary Whitaker, Kadi Garrett, Lauren O'Mara, d l, anthony matelic). Gerald/Jeryl (inspector — positive, mentioned by Elise Den Hartigh and Teemaree). Joe (inspector — positive, mentioned by Teemaree).
Tony runs a small operation that delivers strong results when he shows up — the praise is specific and genuine, not generic. The risk is getting lost in the shuffle if he is overbooked. Ask Tony directly how many active jobs the crew is running before you commit, and get a written timeline with specific dates. If he goes quiet after you sign, call the main office number rather than his cell.
Keep in mind
- They do both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent test first.
- Two separate reviewers report Tony becoming unresponsive after the initial estimate or partway through a job. Andrew Haddad says mold was not removed and Tony stopped answering. Patrick describes a missed appointment with no follow-up. Ask for a written schedule with milestone check-ins before signing.
- Pricing disputes appear in the negatives. One reviewer felt a $10,000 estimate was inflated for a basement flood; another felt $8,400 was too much for a basement mold job that dragged over a month. Get itemized quotes and compare with at least one other estimate.
- The owner responses to negative reviews are mixed — some provide useful context and specific facts, others are brief or dismissive. The response to Andrew Haddad's complaint about incomplete mold work was just 'Thank you Andrew!' which does not address the substance.
- This is a franchise location. The corporate website and local operation are different entities. Make sure any warranty or guarantee comes from the Dearborn office specifically.