Provider profile
Restoration 1 of Lake St. Clair
Provider snapshot
What this listing says
Clinton Township and Macomb County homeowners who want an owner-operator — Tim Williams handles most jobs personally and has been doing restoration work in the Lake St. Clair area for over a decade.
Best for
- Homeowners in Clinton Township, St. Clair Shores, Harrison Township, or Fraser dealing with basement flooding or water damage who want the owner to show up personally.
- First-time homeowners who need someone to walk them through the insurance claims process — multiple reviewers highlight Tim's patience with people who had never dealt with water damage before.
- Landlords and property managers in Macomb County who need a single vendor for water damage, mold, and carpet cleaning across multiple units.
- Anyone dealing with a mold problem that started from water damage, since this company handles both the water extraction and the mold work.
About this company
Restoration 1 of Lake St. Clair is a locally owned franchise based in Clinton Township, Michigan, serving the Macomb County lakeside communities. Tim Williams runs this location and shows up on most jobs himself. Multiple reviewers describe calling Tim directly and having him arrive the same day — or the same night.
The company handles water damage, mold remediation, fire damage, and carpet cleaning. Their mold remediation page references IICRC credentials, containment, negative air pressure, and HEPA filtration. They also do mold inspection and testing in-house, which means the same company that finds the mold is the one billing to remove it. The website lists crawlspace encapsulation, sewage cleanup, air duct cleaning, and crime scene cleanup as additional services.
This is a franchise of the Restoration 1 national brand, which bills itself as the largest independent restoration company in America. The local franchise has been operating for over a decade. Several reviewers — including a home builder (George Kallapure) and a property manager (Chelsea Elzerman) — describe working with Tim and his team for 10 to 20 years across multiple properties.
A perfect 5.0 rating across 37 Google reviews is unusual for any service company. Every single review is five stars. That could reflect genuinely excellent owner-operator service in a small territory, or it could reflect a review profile that hasn't yet accumulated the volume where complaints become statistically inevitable. Either way, it is worth noting.
Services
Service area
Headquartered in Clinton Township, Michigan at 37877 S Groesbeck Hwy. Serves Macomb County communities including St. Clair Shores, Harrison Township, Mount Clemens, Fraser, Roseville, New Baltimore, and Grosse Pointe. Reviews confirm jobs in the Clinton Township and Lake St. Clair area.
Review consensus
Tim Williams is named in nearly every review. Reviewers consistently praise his responsiveness — answering calls on Sunday mornings, arriving at 9 PM after a full workday, and showing up within 30 to 45 minutes of a call. First-time homeowners specifically mention his patience in explaining the process. Property managers and a home builder describe repeat use over 10 to 20 years. His team members Steve and Rob also receive praise for hands-on work and rebuilding basements.
0 found across 37 total reviews at 5.0★. No negative reviews exist in the last 18 months. With 37 total reviews at 5.0 stars, there are zero 1-star, 2-star, or 3-star reviews on record.
The review profile is heavily relationship-driven. Many reviewers are repeat customers or referrals from Tim's existing network — a home builder, a property manager, and families who have used him for carpet cleaning for 15 to 20 years. This creates an unusually loyal and self-selecting reviewer base, which likely contributes to the perfect rating. It also means this is a small, owner-operated business where Tim's personal involvement is the product.
Tim Williams (owner — praised in nearly every review for responsiveness, knowledge, and patience). Steve (technician — praised by multiple reviewers for mold remediation and flood work). Rob (technician — praised for basement rebuild work alongside Tim). Jeff (technician — praised for collaborative problem-solving on mold remediation).
If you want an owner who picks up the phone and shows up himself, Tim Williams delivers that consistently. The track record is strong for water damage and carpet cleaning. For mold work, get an independent test first since this company does both testing and remediation. Ask Tim directly about his team size and what happens if he is already on another job when you call.
Keep in mind
- Restoration 1 of Lake St. Clair does both mold testing and mold remediation. That is a conflict of interest — the company that identifies the problem profits from fixing it. Consider getting an independent mold test before committing to their remediation work.
- This is a franchise location. The polished national website describes capabilities and processes that belong to the brand, not necessarily this specific location. Confirm what equipment and staff Tim's local team actually has on hand.
- With only 37 reviews and zero negatives, there is no track record of how this company handles complaints or difficult jobs. Ask for references from jobs that had complications.
- Several positive reviews mention carpet cleaning rather than restoration work. The review profile does not distinguish between a $150 carpet cleaning and a $5,000 mold remediation, so the perfect rating reflects a mix of job types.