Provider profile
911 Restoration of Metro Detroit North
Provider snapshot
What this listing says
Metro Detroit North homeowners dealing with basement flooding or post-water-damage mold who want same-day response and a single company to handle extraction through remediation.
Best for
- Homeowners in Troy, Clawson, and northern Metro Detroit suburbs who need emergency water extraction and drying after a basement flood or burst pipe.
- Anyone who wants a single company to handle water damage cleanup and then address any mold that followed, without coordinating multiple contractors.
- Commercial property owners in Metro Detroit North who need 24/7 disaster response with direct insurance billing.
- Homeowners who want an honest initial assessment, including the possibility of being told they do not need paid services.
About this company
911 Restoration of Metro Detroit North is a franchise location based in Troy, Michigan, serving the northern Metro Detroit suburbs. Their primary identity is water damage restoration, but they handle the full chain from flooding through mold removal, fire damage, sewage cleanup, and sanitization. They operate out of 2197 Chancery Ave in Troy, with a Google listing also tied to Clawson.
The mold page describes a process that includes containment, HEPA filtration, air quality testing, surface sampling, and post-remediation testing. They also mention antimicrobial treatments on their water damage page and dehumidification as part of their drying process. The notable thing here is that they do both mold testing and mold remediation in-house, which creates a conflict of interest. Nothing on the website is unusual for a 911 Restoration franchise. The equipment and methods described are standard franchise talking points rather than location-specific capabilities.
This is a franchise operation under the national 911 Restoration brand. Patrick appears to be the local owner or primary operator. He shows up by name in the majority of reviews going back to 2021, suggesting he has been running this location for several years. The operation also deployed crews to Louisiana after Hurricane Ida (2021) and Texas after winter storms, which suggests some scale beyond the local market.
4.7 stars across 67 reviews is solid. Only one review at 3 stars or below appeared in the last 18 months, and the owner responded that they had no record of that reviewer as a customer. Patrick personally appears in more than 20 positive reviews, which is unusual volume for an owner-operator.
Services
Service area
Based in Troy, Michigan (2197 Chancery Ave), with a Google listing also tied to Clawson. Reviews come from homeowners across the northern Metro Detroit suburbs. The franchise also deployed crews to Louisiana and Texas for hurricane and storm response, though day-to-day operations focus on the Metro Detroit North area.
Review consensus
Patrick is the dominant name in reviews, appearing in more than 20 positive reviews across four years. Reviewers consistently praise his same-day or within-the-hour arrivals, honest assessments, and willingness to do free courtesy visits when the situation does not require paid work. Multiple reviewers specifically note that Patrick did not charge them (Michelle Rosebush, Kristi Boyce, Lily Tran). Ryan appears alongside Patrick in several reviews as a capable supervisor. Communication is a recurring theme: reviewers describe being kept informed throughout the process. Kelsi Westenberg and others praise Patrick for working directly with their insurance companies. James and Kevanti are mentioned once as helpful team members.
1 found across 67 total reviews at 4.7★. The single recent negative review is a 1-star rating from a Local Guide account with 8 reviews, posted May 2025 with no text. The owner responded that they have no record of service for that account and suggested a misunderstanding. With no complaint details to evaluate, this review offers no actionable information about service quality.
The review pattern here is unusually owner-centric. Patrick appears by name in the vast majority of reviews, which suggests a hands-on owner-operator model rather than a crew-dispatch franchise. This is a strength signal: buyers are interacting directly with the decision-maker. The 4-star review from Ryan Hunt (Feb 2024) noting slow follow-up the next day hints at a capacity constraint typical of a small owner-operator team, but this is a single mention, not a pattern.
Patrick (owner/operator — overwhelmingly positive, named in 20+ reviews for fast response, honesty, free assessments). Ryan (supervisor/team member — positive, praised for professionalism alongside Patrick). James (team member — positive, described as helpful). Kevanti (team member — positive, described as helpful). Matt (team member — positive, mentioned leading a crew during Hurricane Ida in Louisiana).
Ask for Patrick directly. He is the person reviewers describe and the reason this location has its reputation. If you need mold remediation, get a separate mold test from an independent inspector before agreeing to their scope of work. For water emergencies, this company has a strong track record of showing up fast and being straight with you about what actually needs to be done.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you whether you have a mold problem is also the one you would pay to fix it. Consider getting an independent mold test before committing to their remediation services.
- This is a franchise location under the national 911 Restoration brand. Local service quality depends on the local operator, not the franchise corporate office. The reviews reflect Patrick's location specifically.
- The website describes equipment and methods in generic terms that mirror the national franchise template. There is no location-specific detail about what equipment this Troy location actually owns or deploys.
- They claim a 45-minute response time. Reviews confirm fast response (often same-day or within an hour), but one 4-star reviewer noted a slow follow-up the day after the initial visit.