Provider profile
SERVPRO of Brighton Novi Bloomfield Howell Highland White Lake Commerce
Provider snapshot
What this listing says
Brighton and Livingston County homeowners who want a large, franchise-backed restoration crew with 40+ employees and 10,000 sq ft of contents storage on site.
Best for
- Homeowners in Brighton, Howell, Highland, White Lake, Commerce, Novi, or Bloomfield Hills dealing with mold after water damage
- Situations where you need water extraction, mold removal, and reconstruction handled by one company instead of coordinating three
- Insurance-referred jobs where you want a restoration company that already works with most carriers
- Commercial property owners needing mold remediation with minimal downtime and 24/7 availability
- Large-scale losses where contents need to be packed out and stored during remediation
About this company
SERVPRO of Brighton/Howell is a SERVPRO franchise based at 2094 Pless Drive in Brighton, Michigan, serving Livingston County and western Oakland County. The Spensley family owns the franchise and has lived in Livingston County for 30 years. They employ over 40 full-time staff and operate a 10,000-square-foot warehouse for content packout and storage.
Mold is one piece of a broader restoration operation. The company handles water damage, fire damage, storm damage, sewage cleanup, biohazard cleanup, HVAC/duct cleaning, odor removal, and construction rebuild under one roof. For mold specifically, the website describes containment, air scrubbers, HEPA vacuums, and antimicrobial treatments. They also do mold testing, which means the same company that finds mold can sell you the remediation.
The franchise has operated for over 20 years. All technicians train through IICRC courses. The company holds a builder's license and handles reconstruction in-house, so they can take a job from water extraction through drywall replacement without subcontracting. They commit to contacting customers within 1 hour of a call and arriving on site within 4 hours.
A 5.0-star rating across 149 Google reviews is rare for a restoration company of this size. Only 1 review in the last 18 months fell below 4 stars. That kind of consistency across dozens of named crew members suggests operational discipline, not luck.
Services
Service area
Headquartered in Brighton, Michigan. Serves Livingston County and western Oakland County, including Brighton, Howell, Fowlerville, Pinckney, Hamburg, Green Oak, Whitmore Lake, Highland, White Lake, Springfield, Commerce Charter Township, Hartland, Novi, Milford, South Lyon, Northville, Wixom, Keego Harbor, Bloomfield Hills, and Orchard Lake. The company claims a roughly 75-mile service radius from the center of Livingston and Oakland County.
Review consensus
Mike Hayes draws the most mentions, consistently praised as an operations manager who shows up on-site, explains the scope, and communicates throughout the project. Ashton appears repeatedly as a project manager who monitors jobs daily and mobilizes crews quickly. Nathan gets called out for physical effort and customer service on difficult jobs. Aaron (Tripp) is praised alongside Mike Hayes for flood response and crew direction. Jarryd, Luis, Jacob, Kevin, JB, Travis, Joe, and Evan all receive individual praise. The dominant theme across reviews is speed of response. Multiple reviewers describe same-day or same-hour arrival after calling. A second consistent theme is communication: reviewers say crew members explained each step and kept them informed. Several reviewers mention insurance coordination as a strength.
1 found across 149 total reviews at 5.0★. Scott Schultz, a Local Guide with 114 reviews, wrote that he was not pleased with unfulfilled promises and lack of communication between staff. No owner response was posted. The review is brief and lacks specifics about what was promised or which staff were involved. Given the reviewer's extensive review history, this is a credible account, but the lack of detail makes it hard to identify a systemic issue.
The owner did not respond to the single negative review in the last 18 months. This is notable because a company with a 5.0 rating and active review base clearly cares about its reputation, yet the one complaint went unaddressed. The positive reviews overwhelmingly come from water damage and fire damage customers, not mold-specific jobs. Only a handful of reviews mention mold directly (Steven Jordan, Joanne Schwanz). Most of the review volume reflects the water mitigation side of the business.
Mike Hayes (Operations Manager — positive, mentioned in 10+ reviews). Ashton (Project Manager — positive, mentioned in 8+ reviews). Nathan (Technician — positive, mentioned in 6+ reviews). Aaron Tripp (Crew Lead — positive, mentioned in 5+ reviews). Jacob (Project Manager — positive). Jarryd/Jared (Technician — positive). Luis (On-site Lead — positive). Kevin (Technician — positive). JB (Technician — positive). Travis (Technician — positive). Joe (Technician — positive). Evan (Technician — positive). Corey (Technician — positive). Chris (Technician — positive). Tyler (Technician — positive). Shelby (Project Manager — positive). Levi (Technician — positive). Eddie (Technician — positive). Dylan (Technician — positive). Dave Betts (Coordinator — positive). Jennifer (Coordinator — positive). Matt Reif (Technician — positive). Chad Sawyer (Technician — positive). Dennis (Technician — positive). Daythan (Technician — positive). Ethan (Technician — positive). Carolyn (Technician — positive).
Ask for Mike Hayes as your project lead if mold is the primary concern; he is the most consistently mentioned name in reviews and has direct mold experience per reviewer Joanne Schwanz. Confirm upfront who your single point of contact will be, since the one negative review flagged communication gaps between staff. Get your mold testing done by an independent company before accepting their remediation proposal.
Keep in mind
- They do both mold testing and mold remediation. The same company that identifies your mold problem profits from fixing it. Consider getting an independent mold test before committing to their remediation scope.
- This is a SERVPRO franchise, not an independent mold specialist. Mold remediation is one of many services they offer. If you need someone who focuses exclusively on mold, this is not that company.
- Their website claims a roughly 75-mile service radius from Livingston and Oakland County. Jobs at the outer edge of that range may get slower response times than the 4-hour commitment suggests.
- The one recent negative review mentioned unfulfilled promises and communication breakdowns between staff members. With 40+ employees rotating through jobs, ask who your point of contact will be throughout the project.
- Pricing details and mold testing methodology are absent from the website. You will need to ask what kind of testing they perform and whether they use a third-party lab for analysis.