SERVPRO of Berrien County

Jared is the most frequently named technician across the review set — mentioned in at least 20 reviews spanning 2023 through 2026, consistently praised for explaining the process step by step, working quickly, and being courteous. Caliph appears alongside Jared in several jobs, also well-regarded. Tyler gets similar praise for knowledge and politeness. Bobby and Bob Rogers handle scheduling and consulting and are noted for responsiveness. Chris Homer (owner) shows up personally for assessments and even came out on New Year's Day for one customer. Jessica handles initial assessments and is praised for putting anxious homeowners at ease. Matt and Rocky are mentioned positively in one reconstruction review for going above and beyond. Reviewers consistently highlight fast response times — multiple accounts of same-day or next-day arrival, including evenings and weekends.

1 found across 144 total reviews at 4.7★. Jean Peiffer hired SERVPRO after a basement flood. The mitigation crew did good work — she acknowledged that. But the company promised to return for reconstruction (drywall replacement, painting, moving heavy furniture) and never did. She and her husband drove to the office to deliver the insurance check and asked to speak with Matt and Rocky, but were told they were out. After the check was cashed, no one from SERVPRO called back. They had to find their own contractor. The owner responded the same day, acknowledged the communication failure, and said they would call directly — but the response reads as reactive rather than preventive. This is one complaint across 144 reviews, so it reads as an isolated breakdown rather than a pattern.

The overwhelming volume of praise centers on the field technicians — Jared, Caliph, Tyler, Taylor — while the single complaint targets the office and project management side (Matt, Rocky going unresponsive after payment). This suggests a company where the crews are strong but the handoff between mitigation and reconstruction phases may be a weak point. The owner's response to the negative review was personalized and prompt, not a template, which is a positive signal for accountability.

Jared (technician — consistently positive across 20+ reviews). Caliph (technician — positive, frequently paired with Jared). Tyler (technician — positive, praised for knowledge). Taylor (technician — positive). JJ (technician — positive). Tevon (technician — positive). Jim (technician — positive). David G. (technician — positive). Pernell (technician — positive). Kyle (technician — positive). Calvin (technician — positive). Cayli (technician — positive). Ferdinand (technician — positive). Lance (installer — positive, praised for floor work). Bobby/Bobbie (office/scheduling — positive). Bob Rogers (consultant — positive). Julie (office/invoicing — positive). Matt (project management — positive in one review, named in the negative for unresponsiveness). Rocky (project management — positive in one review, named in the negative for unresponsiveness). Jessica (assessments/project coordination — positive). Chris Homer (owner — positive, personally involved). Joe (staff — positive, praised for going above and beyond). Allison (community/client relations — positive).

Ask for Jared if he is available — his track record across years of reviews is remarkably consistent. Get everything in writing before the job starts, especially if you need reconstruction beyond the initial cleanup. The mitigation crews are the strength here. If your project has a second phase (rebuild, paint, flooring), confirm timelines and payment milestones in advance so you do not end up in the situation the one negative reviewer described.