Provider profile
weDRY Restoration
Provider snapshot
What this listing says
Oakland County homeowners dealing with water damage or mold who want a locally owned restoration company with same-day emergency response and direct insurance coordination.
Best for
- Oakland County homeowners who need same-day emergency water extraction or mold cleanup with insurance claim support.
- Buyers who want the owner personally involved in their project -- Vincent shows up on-site and answers calls at night.
- First-time insurance claimants who need help navigating the filing and documentation process.
- Homeowners who discovered mold after a flood and need both water damage restoration and mold remediation handled by one company.
- Commercial property managers in Southeast Michigan who need 24/7 emergency restoration coverage.
About this company
weDRY Restoration is a locally owned restoration company based in Auburn Hills, Michigan, run by owner Vincent Hesano. They handle water damage, fire and smoke damage, mold remediation, and storm damage for both residential and commercial properties across Southeast Michigan. Vincent takes a hands-on role on jobs and has built a team that works directly with homeowners' insurance companies on claims.
What stands out here is the emergency response. Multiple reviewers report weDRY arriving the same day -- one within 15 minutes -- when competing companies could not come for days. They require an independent air-quality clearance test after every mold remediation job, which adds a layer of accountability. They hold IICRC certification for water damage restoration, applied microbial remediation, and fire and smoke restoration, plus NAMP certification through the National Association of Mold Remediation and Inspectors.
Vincent has over 15 years of experience in restoration. At least one reviewer recognized him from a previous restoration company he owned, suggesting deep roots in the Southeast Michigan market. The company offers financing for restoration work.
169 Google reviews at a perfect 5.0 stars is rare for any restoration company. That rating reflects near-universal praise for communication, speed, and willingness to work outside normal hours. The single recent negative review appears to have been posted by a New York-based reviewer referencing a New York State license requirement and a different technician, strongly suggesting it was left on the wrong business listing.
Services
Service area
Headquartered in Auburn Hills, Michigan. Serves Oakland County extensively, including Auburn Hills, Bloomfield Hills, Troy, Royal Oak, Rochester, Pontiac, Novi, Farmington, Waterford, and Lake Orion. Also covers metro Detroit cities like Ferndale, Southfield, and Madison Heights, and reaches as far as Ann Arbor to the west. The service area spans 40+ named cities across Southeast Michigan.
Review consensus
Vincent Hesano draws the most mentions by name. Reviewers describe him answering calls at 10 PM during basement floods, showing up for inspections personally, and staying involved from start to finish. Amy handles administrative work and inspections -- Tom Jouras and Tanisha M both credit her by name for keeping projects organized. Mike appears in older reviews for honest assessments -- Kevin Young and Tony Cooper both describe him telling them their damage was not severe enough to warrant weDRY's services, which built trust. Eric and Zack each receive single mentions for explaining the process and doing solid work. Speed is the dominant praise theme: same-day arrival, weekend work, and daily check-ins during multi-day projects.
1 found across 169 total reviews at 5.0★. The sole recent negative is a 1-star review from December 2024 by a Local Guide based in New York. The reviewer describes a technician named Aneal who used CLR mold and mildew stain remover instead of proper remediation chemicals, became unresponsive, and fabricated a customer satisfaction survey. The reviewer references New York State licensing requirements. weDRY's owner responded that the review appears to be for a different company, noting that weDRY Restoration operates in Michigan and the reviewer is from New York. No staff member named Aneal appears in any other weDRY review.
The negative review almost certainly targets a different business. The reviewer is a New York Local Guide referencing New York State licensing, a technician named Aneal who appears nowhere else in weDRY's reviews, and a one-person operation -- none of which match weDRY's Michigan-based team. The owner's response is specific and factual rather than a template deflection. This leaves weDRY with effectively zero substantiated complaints across 169 reviews.
Vincent Hesano (owner -- praised repeatedly for hands-on involvement, after-hours availability, and clear communication). Amy (administrative and inspections -- praised for responsiveness and project coordination). Mike (field technician -- praised for honest assessments and emergency response in severe weather). Eric (field technician -- praised for explaining process and paperwork). Zack (field technician -- praised for quality work).
With 169 reviews at 5.0 stars and no substantiated complaints, weDRY has an unusually clean track record. Ask for Vincent by name -- he runs the jobs personally and multiple reviewers confirm his after-hours availability. Get an independent mold test before committing to remediation to avoid the conflict of interest. Confirm your specific city's response time if you are outside central Oakland County.
Keep in mind
- weDRY does both mold testing and mold remediation. That creates a conflict of interest -- the same company identifying the problem also profits from fixing it. Ask whether they will accept a third-party inspection report, or get your own independent test before committing to remediation.
- Their mold page says every project must pass a final independent air-quality clearance test, but the website does not name who performs that test or whether the homeowner can choose the testing firm.
- The service area list covers 40+ cities across Oakland County and metro Detroit, stretching from Ann Arbor to Lake Orion. Confirm response times for locations far from their Auburn Hills headquarters.
- They offer financing, but the website does not detail terms, rates, or which lender partners are involved. Get financing details in writing before signing a contract.
- Nearly all 169 reviews are 5 stars with no text, or short praise. The volume of brief reviews is not unusual for restoration companies, but it means less independent detail to evaluate.