Provider profile
Pristine Clean and Restoration
Provider snapshot
What this listing says
Auburn Hills and Oakland County homeowners who need mold testing, remediation, and water damage handled under one roof by an owner-operated crew with 15 years in Metro Detroit.
Best for
- Homeowners in Auburn Hills, Troy, Rochester, or Royal Oak dealing with mold after water damage or roof leaks.
- Buyers who want mold testing and remediation from one company rather than coordinating separate vendors.
- Commercial property managers needing a single vendor for carpet cleaning and emergency restoration across multiple units.
- First-time homebuyers who need pre-purchase mold testing with lab-analyzed air quality results.
- Pet owners looking for carpet cleaning from a crew experienced with animals in the home.
About this company
Pristine Clean and Restoration is a locally owned restoration and cleaning company headquartered in Auburn Hills, Michigan. They started as a carpet cleaning operation and expanded into mold work, water damage, fire damage, and biohazard cleanup. Owner Elvir runs the business directly and shows up on job sites for inspections and estimates. The company holds IICRC certification and advertises a 24/7 emergency response line.
What stands out is the breadth of services under one small company. They do their own mold testing with lab analysis (quoted at $300-$700 on their website), then handle remediation if needed. Their mold process includes isolating affected areas with plastic sheeting and negative air pressure, removing damaged materials, applying antimicrobial treatments, and drying with dehumidifiers and air movers. They also do carpet cleaning, upholstery cleaning, tile and grout work, and boat and RV cleaning.
The company claims 15 years of experience and serves the tri-county Metro Detroit area covering Macomb, Wayne, and Oakland counties. Reviews confirm commercial clients use them too, including a 700-unit property manager and an animal hospital.
A 5.0 rating across 303 Google reviews is rare for any service company and nearly unheard of in restoration. The volume is high enough that the rating carries real weight. Multiple reviewers describe Elvir personally calling to explain test results and pricing, which is unusual for an owner at this review count.
Services
Service area
Headquartered in Auburn Hills, Michigan. They maintain dedicated service pages for Auburn Hills, Troy, Rochester, and Royal Oak. Their FAQ states they serve the tri-county area of Macomb, Wayne, and Oakland counties across Metro Detroit, which is a broad claim for a small company. Reviews confirm jobs in Auburn Hills and surrounding Oakland County communities.
Review consensus
Elvir gets named more than any other person. Reviewers describe him as honest, patient, and willing to educate homeowners about what they are seeing. Lisa Flynn says he came out immediately and spent time explaining discolored attic boards. Lauren Mann says he learned her home's history and looked at every spot she flagged. Kirstie S. says he put her at ease on a rental home mold project. Katie Kutskill says the team was honest about not running tests where they were not needed. Kyle dominates the carpet cleaning reviews. Dana Miller has used him for years across 8 cats and 2 dogs. Sarah Harfield says he does not upsell. Tenley Mogk says he told her one carpet needed replacing rather than cleaning. Multiple reviewers mention same-day or next-day scheduling, and several note reasonable pricing given the scope of work.
2 found across 303 total reviews at 5.0★. Jasmine Valdez (1-star, May 2026) describes missed appointments, a quote that took a week longer than promised, and a mold remediation estimate of nearly $30,000 for a job she expected under $10,000. She names Sharon, the office manager, as the primary problem and says Elvir enables the behavior. Valdez is a Local Guide with 18 reviews, which adds credibility. Judith Cortez (2-star, May 2026) says the customer service person hung up on her during a dispute about being charged for an additional bedroom. Cortez has only 1 review, but the complaint aligns with the Valdez review in pointing to the office experience as the weak link.
Both complaints target the office and scheduling experience, not the field crews or the quality of work. This is a common pattern in owner-operated restoration companies where the owner (Elvir) gets strong personal reviews but the office staff handling intake and billing does not match that standard. The 5-star review from helena scappaticci (May 2026) praises Sharon specifically for constant communication, so the office experience is not uniformly negative. No owner responses were included with the negative reviews.
Elvir (owner — praised repeatedly for honesty, responsiveness, and hands-on involvement). Kyle (carpet cleaning technician — praised repeatedly for quality work, punctuality, no upselling, and care around pets). Sharon (office manager — praised by some for communication, but named in 1-star review for missed appointments and blamed for unprofessional behavior). Jason (technician — praised for punctuality and friendliness). Jeff (technician — praised for mold work). Joe (technician — praised for hard work). Ryan (technician — praised as part of mold crew).
Ask for Elvir directly when discussing mold testing or remediation scope and pricing. The field crews and the owner earn strong reviews, but confirm all scheduling and pricing details in writing since the office has drawn complaints. Because they test and remediate, get an independent second opinion if the remediation quote is large.
Keep in mind
- They do both mold testing and mold remediation. A company that tests for mold and then sells the remediation has a financial incentive to find problems. Consider getting a second opinion on the test results from an independent inspector before committing to a large remediation job.
- One recent 1-star review describes a mold remediation quote of nearly $30,000 for a job the reviewer expected to cost under $10,000, along with the quote arriving a week late. Get your estimate in writing with a timeline for delivery.
- Two recent complaints both involve the front-office experience rather than the field work. One reviewer describes being hung up on during a billing dispute. If you run into friction with scheduling or billing, ask to speak with Elvir directly.
- They claim to serve the entire tri-county Metro Detroit area across Macomb, Wayne, and Oakland counties. Their office is in Auburn Hills and their named service pages cover Auburn Hills, Troy, Rochester, and Royal Oak. Confirm response times if you are outside Oakland County.