Provider profile
Concraft Inc
Provider snapshot
What this listing says
Southeast Michigan property owners dealing with mold after water or fire damage who want a single restoration company to handle remediation and reconstruction under one roof.
Best for
- Homeowners in Oakland County, Macomb County, or Wayne County who need mold remediation tied to an existing water or fire damage claim.
- Property managers and condo associations in Southeast Michigan who want one company handling mitigation, remediation, reconstruction, and contents restoration.
- Owners dealing with mold discovered after a pipe burst or flood who need 24/7 emergency response and same-day arrival.
- Commercial property owners — offices, hotels, assisted living facilities, schools — needing mold work with insurance claim coordination.
About this company
Concraft operates out of Auburn Hills, Michigan, and has been in the restoration business since 1986. Mold remediation is one piece of a much larger operation that covers water damage, fire damage, storm damage, biohazard cleanup, and full reconstruction. They hold IICRC and RIA certifications, and their website references a RIA Certified Mold Professional credential. They serve both residential and commercial properties across Southeast Michigan.
On the mold side, Concraft handles remediation, HVAC mold removal, mold decontamination, and mold testing. Their mold testing page recommends hiring an independent industrial hygienist first to create a remediation protocol, which is a good sign. They then execute the remediation based on that protocol. They also have a contents restoration facility where they pack out, clean, and store belongings damaged by mold or water.
Concraft has operated for 40 years and lists memberships in the Restoration Industry Association, Community Associations Institute, Michigan Lodging and Tourism Association, and the Auburn Hills Chamber of Commerce. They won the CAI Business Partner of the Year award and a Safety Excellence Award from the Construction Association of Michigan.
Their 4.4-star rating across 221 Google reviews is middling for the industry. The negative reviews split into two distinct categories: vehicle driving complaints and actual service complaints. The driving complaints drag the rating down but say nothing about their restoration work.
Services
Service area
Concraft is headquartered in Auburn Hills, Michigan, and serves Southeast Michigan broadly. Their website lists 170+ cities including Detroit, Warren, Ann Arbor, Dearborn, Farmington Hills, Troy, Rochester Hills, Sterling Heights, Macomb, Pontiac, Flint, Grosse Pointe, Livonia, and Novi. The coverage extends across Oakland, Macomb, Wayne, Washtenaw, Genesee, Lapeer, St. Clair, and Livingston counties — confirm response time for locations at the edges of this range.
Review consensus
Project managers get the most specific praise. Dakota Orsini appears in multiple reviews for constant communication, helpfulness, and guiding homeowners through fire and water rebuilds. Tai Martin draws repeat praise for explaining repair processes and coordinating subcontractors through complex jobs. Crystal Russo earned a five-star review for managing a fire restoration with responsiveness and politeness. Mark shows up in several reviews as an attentive PM on water damage and kitchen remodel projects. Luay is noted for calming homeowners the day after disasters. On the trades side, Anthony Wood and Cameron get called out for quality drywall and tile work, and Steve for meticulous ceiling and painting repairs. Multiple reviewers mention Concraft arriving same-day or next-morning after emergencies. The contents packing crew — Madison, Melissa, Ryan, Brit, Mitch, and Gage — earned specific praise for moving an entire household efficiently. One reviewer, Carolyn Simpson, specifically described a positive mold remediation experience with constant updates and minimal disruption despite plastic barriers throughout the home.
10 found across 221 total reviews at 4.4★. Four of the 10 one-star reviews are about Concraft vehicle driving, not service quality. Stephanie R, Bob, Aaron Ping, and Victor White all describe company vehicles drifting lanes, cutting off traffic, or appearing impaired. These reviewers are not customers — they encountered Concraft vehicles on the road. Among actual service complaints, Max G called for a fire damage estimate, was asked for his insurance claim number, waited four days, then was told by Angel they had too much work. Joe Renton describes four weeks with no work done on their property and no return communication from the person in charge or her boss. PWilly calls employees disrespectful with no regard for property. Betty Nelson gave 3 stars — she praised the workers as kind but paid nearly $11,000 for inventory and disposal after a fire and received a disorganized, incomplete inventory list. Three one-star reviews (YOU SUCK, The Final Bite, Justin Coleman) have no text.
The zero-percent owner response rate on negative reviews is notable. Concraft does not reply to any recent complaints on Google — not the driving complaints, not the service complaints, not even the text-less one-star reviews. For a company that incentivizes employees with gift cards for positive reviews (per their careers page), the silence on negatives suggests reputation management is one-directional. The driving complaints form a distinct cluster that has nothing to do with restoration quality but still signals a fleet management gap.
Crystal Russo (project manager — praised for responsiveness and professionalism on fire restoration). Tai Martin (project manager — praised repeatedly for communication, coordinating subcontractors, explaining repair processes). Kevin Klebba (praised for transparency and speed). Dakota Orsini (project manager/coordinator — praised in multiple reviews for constant communication, helpfulness, great attitude). Luay (praised for calming demeanor after disasters, showing up next-morning). Steve (carpenter/painter — praised for meticulous repair work). Shawn Schneider (praised for initial damage assessment and fire restoration guidance). Tyler (praised for mitigation work and crew leadership). Mark (project manager — praised for attentive management on water damage and remodel jobs). Anthony Wood (carpenter — praised for tile and cabinet installation). Cameron (carpenter — praised for drywall and repair quality). Sumer/Summer (project manager — praised for responsiveness and kindness). Angel (negative — declined to give estimate, cited too much work). Dominic (praised for inspecting finished work). Sal and Rod (carpenters — praised for kitchen remodel). Catherine (praised for quick inquiry response). Ty (project manager — praised for experience and communication).
Concraft delivers strong project management and skilled tradespeople on restoration jobs — ask for Dakota, Tai, or Mark by name if you can. Get your mold testing done by an independent industrial hygienist before calling them, which their own website recommends. Watch for communication gaps: the complaints that do involve actual service describe being ignored or declined without follow-through, so confirm your point of contact and expected timeline in writing before work begins.
Keep in mind
- Concraft does both mold testing and mold remediation, which creates a conflict of interest. Their own website recommends hiring an independent industrial hygienist before contacting them for remediation — follow that advice.
- Four of the 10 one-star reviews in the last 18 months describe reckless or impaired driving by Concraft vehicles on public roads. None received an owner response.
- Mold is not their primary business. Concraft is a large-scale restoration company; mold remediation is one of many services. If you need a mold-only specialist, this may not be the right fit.
- No owner responses on any of the 12 recent negative reviews. The company does not appear to engage publicly with complaints on Google.
- The service area list on their website includes 170+ cities across Southeast Michigan. Confirm actual response time to your location before booking.