Provider profile
Voda Cleaning & Restoration of Ann Arbor
Provider snapshot
What this listing says
Ann Arbor homeowners and businesses dealing with water damage that needs same-day response and mold remediation from an owner-operated franchise location with 24/7 availability.
Best for
- Ann Arbor and Washtenaw County homeowners who need same-day water damage response with mold prevention built into the restoration process.
- Buyers who want an owner-involved operation where Will Bortheimer personally oversees the work rather than handing it off to a crew.
- Commercial property managers in the Ann Arbor area who need mold remediation that minimizes business disruption and includes insurance coordination.
- Homeowners dealing with attic mold from poor ventilation or roof leaks who want a company that addresses the moisture source, not just the visible growth.
- Anyone needing after-hours emergency response, since Voda advertises 24/7 live answering and multiple reviews confirm rapid evening and weekend arrivals.
About this company
Voda Cleaning & Restoration is a franchise restoration company based at 2245 W Liberty St in Ann Arbor, Michigan. Their primary identity is water damage restoration, but they also handle mold remediation, fire and smoke damage, storm damage, and a full menu of cleaning services. Owner Will Bortheimer runs the Ann Arbor location and regularly shows up on job sites himself.
On the mold side, they handle inspection, containment, removal, and restoration for both residential and commercial properties. Their website describes using HEPA air scrubbers, containment, negative air pressure, antimicrobial treatments, and dehumidification equipment. They also offer mold testing with what they call a dedicated mold testing device before starting remediation. Attic mold removal is called out as a specific service. They are an IICRC firm.
Voda is a national franchise brand with a "Find a Voda Near Me" zip code tool on their site. The Ann Arbor location serves a wide swath of southeastern Michigan, listing 13 cities on their locations page including Ypsilanti, Novi, Brighton, Canton, Plymouth, and Farmington Hills. The franchise claims over 10,000 five-star reviews across all locations, though the Ann Arbor location itself has 94 Google reviews.
4.9 stars across 94 Google reviews is strong, particularly for a restoration company where emotionally charged situations often produce complaints. Only one review below 4 stars has appeared in the last 18 months.
Services
Service area
Headquartered in Ann Arbor, Michigan at 2245 W Liberty St. Their locations page lists 13 cities: Ann Arbor, Brighton, Canton, Dexter, Farmington Hills, New Hudson, Northville, Novi, Plymouth, Saline, South Lyon, Whitmore Lake, and Ypsilanti. That covers a wide swath of Washtenaw, Oakland, Wayne, and Livingston counties.
Review consensus
Will Bortheimer, the owner, is the standout. Reviewers consistently note that he answers calls personally, arrives within 30 minutes for emergencies, stays on site doing the work alongside his crew, and follows up after jobs are complete. Rylan Cook is the most frequently named technician, praised across carpet cleaning, rug cleaning, and upholstery jobs for being punctual, thorough, and good at explaining his process. Kyle appears in several reviews alongside Will, noted for responsiveness and communication during water restoration work. Multiple reviewers mention fair pricing, with one comparing Voda favorably after a $3,000 overcharge by a competitor. Insurance coordination and clear explanations of the remediation process come up repeatedly.
1 found across 94 total reviews at 4.9★. 1 found across 94 total reviews at 4.9 stars. Constance Fugolo reported calling twice with no returned call, then hired a different company. The owner responded the next day, suggesting the customer may have dialed the wrong number and pointing to their 24/7 live answering line at a different phone number. The complaint has zero likes and the reviewer has 5 total reviews. Given the volume of positive reviews citing rapid phone response, this reads as a one-off communication miss rather than a systemic issue.
The owner response to the single negative review is personalized and specific, not a template. Will addresses the complaint directly and provides an alternative phone number. This is consistent with the pattern reviewers describe: an owner who is personally involved and responsive. The franchise model means buyers should distinguish between the national brand reputation and this specific location's track record.
Will Bortheimer (owner — consistently positive, praised for personal involvement, fast response, fair pricing, and hands-on work). Rylan Cook (technician — consistently positive, named in 10+ reviews for carpet cleaning, rug cleaning, punctuality, and thoroughness). Kyle (technician — positive, mentioned alongside Will for water restoration responsiveness and communication).
This Ann Arbor Voda location runs more like a small owner-operated business than a faceless franchise. Ask for Will directly if your job involves water damage or mold, since reviewers confirm he stays personally involved. For carpet and cleaning work, Rylan Cook is the name that keeps coming up. Get an independent mold test before agreeing to remediation, given the conflict of interest.
Keep in mind
- Voda does both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one selling you the fix. Consider getting an independent mold test before committing to remediation work.
- This is a franchise location. The 10,000+ five-star reviews they advertise are across all Voda locations nationwide, not specific to Ann Arbor. The Ann Arbor location has 94 Google reviews on its own.
- Their service area spans 13+ cities across southeastern Michigan, from Brighton to Canton to Farmington Hills. Jobs at the far edges of that range may affect response times despite the 24/7 promise.
- One reviewer reported calling twice with no return call. The owner responded that the customer may have dialed the wrong number, but it is worth confirming you have the correct direct line when booking.
- Voda is primarily a water damage restoration company. Mold remediation is one of many services, not their sole focus. Ask how many mold-specific jobs the Ann Arbor crew handles per month.