Provider profile
PuroClean of Ann Arbor
Provider snapshot
What this listing says
Ann Arbor homeowners dealing with water damage that has led to mold growth, where owner Nick Pinaire coordinates directly with insurance and shows up on-site daily.
Best for
- Ann Arbor and Ypsilanti homeowners who need water damage mitigation and mold remediation handled by the same crew under one scope of work.
- Property owners dealing with insurance claims who want the restoration company to coordinate directly with their adjuster and document everything.
- Landlords and condo owners managing water emergencies at rental properties remotely, where the owner handles on-site oversight daily.
- Commercial property managers in Washtenaw County who need 24/7 emergency response for water, fire, or mold events.
About this company
PuroClean of Ann Arbor is a restoration franchise on Freedom Drive, owned by Nickolaus Pinaire. Mold remediation is one of four core services alongside water damage, fire/smoke restoration, and biohazard cleanup. They handle both residential and commercial properties across Washtenaw County.
On the mold side, their website describes containment using polyethylene sheeting with HEPA-filtered negative air, HEPA vacuuming, antimicrobial treatment, and deodorization. They use moisture meters, infrared cameras, and air sampling to locate hidden moisture. They also mention partnering with independent indoor environmental professionals and labs for clearance testing, which is a meaningful distinction from companies that only do their own post-remediation checks.
Nick runs the operation hands-on. Multiple reviewers describe him showing up the same day they call, visiting the job site daily, and personally coordinating with insurance adjusters. He spoke at Saline High School about business and entrepreneurship. The franchise holds IICRC certification, EPA Lead-Safe certification, and belongs to the Builders & Remodelers Association of Greater Ann Arbor, the Washtenaw Area Apartment Association, and the Ann Arbor/Ypsilanti Regional Chamber.
A 5.0-star rating across 77 Google reviews is unusual for any restoration company. Every single review is 5 stars, and no negative reviews exist in the last 18 months. That level of consistency across this many reviews is rare in this industry.
Services
Service area
Headquartered at 4621 Freedom Dr Suite 2, Ann Arbor, MI 48108. Their website lists eight service areas: Ann Arbor, Barton Hills, Dixboro, Eastlawn, Plymouth, Rawsonville, Willow Run, and Ypsilanti. Plymouth is roughly 25 miles from the Ann Arbor office, so confirm response time for jobs at that distance.
Review consensus
Nick draws the most mentions by far, with reviewers consistently highlighting his same-day response, daily site visits, and direct insurance coordination. Carson and Ron are praised as a technician team across multiple reviews for being respectful, informative, and explaining each step. Ethan and Jimmy also receive individual praise for politeness and care. Several reviewers note that the crew wore shoe coverings and took precautions around pets and children. Fast response time is the single most repeated theme, with multiple reviewers reporting crews arriving within two hours.
0 found across 77 total reviews at 5.0★. 0 found across 77 total reviews at 5.0 stars. No negative reviews exist in the last 18 months. There is nothing to report here.
The review volume and perfect rating reflect a relatively young franchise operation where the owner is personally involved in every job. Nick shows up in roughly half the reviews by name, which suggests the current service quality is closely tied to his direct involvement. As the business grows and he delegates more, the experience could change. Three reviews from the Pergeau family posted on the same day (October 2024) inflate the count slightly, though each describes a genuine interaction.
Nick / Nickolaus Pinaire (owner - positive across dozens of reviews for responsiveness, communication, insurance help, and transparent pricing). Carson (technician - positive across multiple reviews for being knowledgeable, respectful, and explaining the process). Ron (technician - positive across multiple reviews, often paired with Carson, praised for thoroughness). Ethan (technician - positive for customer service and professionalism). Jimmy (technician - positive for politeness and daily site visits).
With 77 reviews and a 5.0 rating, PuroClean of Ann Arbor has no documented complaints to warn you about. Ask for Nick directly when you call; he is the owner and the person most reviewers credit for the experience. Because they handle both testing and remediation, get a written scope of work before they start and consider requesting independent post-remediation clearance testing.
Keep in mind
- They do both mold testing and mold remediation. That means the same company deciding you have a mold problem is also the one billing you to fix it. Ask whether they use an independent third-party hygienist for pre- and post-remediation testing, or whether their in-house assessment is the only one.
- This is a PuroClean franchise, not an independent local company. Franchise operations can mean standardized training and pricing, but also mean the crew you get and the service quality depend on the individual franchise owner.
- Their website lists a broad set of services including fire, biohazard, and sewage cleanup. A company doing this many things is a generalist, not a mold specialist. If your situation is strictly mold with no water damage trigger, ask how many standalone mold jobs they handle per month.
- The service area page lists eight communities from Ann Arbor to Plymouth. Plymouth is roughly 25 miles east. Confirm response time for locations at the edges of that area.