Provider profile
Paul Davis Restoration of Ann Arbor
Provider snapshot
What this listing says
Ann Arbor and mid-Michigan homeowners who need mold remediation bundled with water damage cleanup and full reconstruction, especially insurance-referred jobs where the company handles the claim coordination.
Best for
- Ann Arbor and mid-Michigan homeowners dealing with mold that developed after water damage, where a single company can handle extraction, remediation, and reconstruction.
- Insurance-referred jobs where you want a restoration company experienced in coordinating directly with your insurance carrier and managing the claims process.
- Property owners facing a water emergency with mold risk who need 24/7 response and same-day arrival across the Ann Arbor to Lansing corridor.
- Commercial property managers and institutions needing mold and water damage restoration with minimal disruption to operations.
About this company
Paul Davis Restoration of Ann Arbor is a franchise location under the Paul Davis Restoration of Mid Michigan umbrella, operating from two offices: one at 105 Enterprise Dr in Ann Arbor and a main office at 1155 Temple St in Mason, MI. Mold remediation is one service within a broad restoration operation that covers water damage, fire damage, storm damage, biohazard cleanup, sewage removal, and full reconstruction. Their Google category is water damage restoration, and the majority of their reviews describe water damage jobs rather than standalone mold work.
The mold page on their website lists mold inspection, black mold analysis, antimicrobial treatments, air filtration, and replacement of affected drywall, ceilings, and floors. They use dehumidifiers, air movers, and water extractors. Nothing on the site points to mold-specific equipment or techniques that would distinguish them from other restoration franchises doing mold work. What does stand out is the full-cycle capability: they take a job from emergency water extraction through demolition, drying, remediation, and reconstruction without subcontracting the rebuild.
Paul Davis is a national franchise network founded in 1966, now with more than 300 independently owned locations. This Mid Michigan franchise covers a wide swath of the state, listing 13 cities on its service area page from Ann Arbor to Battle Creek to Ionia. Reviews confirm work in Novi, Walled Lake, Brighton, and Hartland. The franchise has an insurance claims assignment portal and multiple reviews mention being referred by their insurance company.
4.8 stars across 59 Google reviews is a strong rating. Every review with text is positive, and many describe emergency situations where the team arrived within hours. The review volume is modest but consistent, with reviews spanning from 2015 through May 2026.
Services
Service area
Headquartered at 1155 Temple St in Mason, MI with a second office at 105 Enterprise Dr in Ann Arbor, MI. The website lists 13 service area cities: Ann Arbor, Battle Creek, Clinton, East Lansing, Fenton, Hartland, Haslett, Holt, Howell, Ionia, Jackson, Lansing, and Okemos. Reviews confirm work in Novi, Walled Lake, and Brighton. The header also mentions serving Novi. This is a wide geographic area spanning much of mid-Michigan.
Review consensus
Ryan Smith is the most frequently named staff member across reviews, consistently praised for leading demolition and mitigation crews, communicating clearly, and working late hours to finish emergency jobs. Tony (Anthony Middlebrook) draws praise for attention to detail and patience. Tyler gets specific credit for crawlspace mold remediation work, with one reviewer saying he made the space "night and day different." Ayden Dreispul is praised for knowledge and quick action on water damage, including saving cherry hardwood floors. Hunter gets mentions for clear communication during stressful basement floods. Multiple reviewers describe same-day or next-morning arrival after calling, and several note the team stayed past normal hours to finish. The insurance coordination is a recurring theme: reviewers say the company advocated on their behalf and handled claims paperwork.
0 found across 59 total reviews at 4.8★. No negative reviews found in the 18-month recency window. The two non-5-star reviews in the entire history are a 4-star from 2017 (beth dusseau, praising the employees but not elaborating on what dropped it from 5 stars) and a handful of textless 5-star reviews. There are no 1-star, 2-star, or 3-star reviews to evaluate.
The near-perfect review record with zero negatives across 59 reviews is unusual. Most of the review volume comes from water damage and fire restoration jobs rather than mold work. The reviews that do mention mold (Tyler's crawlspace remediation, Sherri T.'s apartment mold, Mike Vliet's basement mold) are all positive but brief. The franchise model means the team and management are local even though the brand is national, and multiple long-tenured staff names (Ryan, Ayden, Arvie) appear across reviews spanning several years, suggesting low turnover.
Ryan Smith (mitigation lead — positive across many reviews, praised for professionalism, late-night work, and clear communication). Tony/Anthony Middlebrook (technician — positive, praised for attention to detail and patience). Tyler (remediation tech — positive, specifically praised for crawlspace mold remediation). Ayden Dreispul (technician — positive, praised for knowledge and quick action saving hardwood floors). Hunter (technician — positive, praised for clear communication during basement floods). Dylan Tweety (technician — positive, praised alongside Ryan for isolating affected areas). Mark Jacob (project manager — positive, praised for organizing project completion). Arvie (team member — positive, praised for communication and coordination). Sunshine (contractor/coordinator — positive, praised for keeping jobs on schedule and going above and beyond). Morgan (contents inventory — positive, mentioned for closing out contents work). Bryan (team member — positive, mentioned in demo team). Steve (team member — positive, mentioned in demo team). Dillon (technician — positive, praised for completing crawlspace work). Joe (technician — positive, mentioned alongside Ryan and Tony). Jodi (technician — positive, praised for demo work). Ryan Castro (team member — positive, praised for knowledge and empathy). Ryan Brown (technician — positive, praised by Brighton Chamber of Commerce for mitigation work).
With zero negative reviews in the recent window and a 4.8-star rating, the review record gives you nothing to worry about but also no complaint data to learn from. Ask for Ryan Smith or Tyler by name if your job involves mold remediation. Get an independent mold test before signing a remediation contract, since they do both testing and remediation. Confirm whether your job will be handled by the Ann Arbor office or the Mason office, and whether the same crew handles your mold work and any follow-on reconstruction.
Keep in mind
- They do both mold testing and mold remediation. That creates a conflict of interest: the company identifying your mold problem is also the one billing to fix it. Get an independent mold assessment before committing to remediation work.
- This is a general restoration franchise, not a mold-focused firm. Mold work is a fraction of what they do. If you have a standalone mold issue without water damage, ask specifically about their mold remediation crew size and how often they handle mold-only jobs.
- The service area spans at least 13 cities from Battle Creek to Ionia to Ann Arbor. That is a large geographic footprint. Confirm response time for your specific location, especially if you are on the edges of that coverage area.
- Most reviews describe water damage and reconstruction work. Only a handful mention mold remediation specifically (Tyler in a crawlspace, Sherri T. in an apartment, Mike Vliet in a basement). The mold-specific track record in reviews is thin relative to their water damage volume.