Provider profile
SERVPRO of Charles County
Provider snapshot
What this listing says
Charles County homeowners dealing with water damage or mold after basement flooding, backed by a franchise with 4.9 stars across 110 Google reviews and zero recent complaints.
Best for
- Charles County homeowners who need mold remediation tied to a water damage event — this team handles both the water mitigation and the mold work under one roof.
- Basement flooding emergencies in Waldorf, La Plata, or Indian Head where same-day or next-morning response matters.
- Homeowners whose insurance company dispatches a restoration company — SERVPRO franchises are on many insurance preferred vendor lists, and reviewers mention smooth insurance coordination.
- Commercial property managers along Route 301 who need water or mold work done quickly to limit business downtime.
- Anyone who wants a large-team operation with named, accountable crew leads rather than a one-truck outfit.
About this company
SERVPRO of Charles County operates out of White Plains, Maryland, serving Waldorf, La Plata, Indian Head, Bryans Road, and the rest of Charles County. It is a franchise of the national SERVPRO brand, owned by Jonathan Stroup. Mold remediation is one piece of a broader restoration operation that also covers water damage, fire damage, storm cleanup, and full construction rebuilds.
On the mold side, the website describes a step-by-step process: containment of affected areas, air filtration using HEPA vacuums and air scrubbers, removal of mold-infested materials with antimicrobial treatments, and structural drying with dehumidification. They also list mold inspections and sampling as a service. The company handles both residential and commercial mold work, and they can pack out and store contents during remediation. Nothing about the mold process stands out as unusual for a SERVPRO franchise — this is the standard national playbook.
What does stand out is the volume and consistency of reviews. At 4.9 stars across 110 Google reviews with zero negative reviews in the past 18 months, this franchise has an unusually clean track record. Reviewers consistently name specific crew members and praise communication during the process. The company staffs a sizable team and responds 24/7, which matters for emergency water damage that can lead to mold.
Jonathan Stroup owns this franchise and maintains a presence on LinkedIn and Facebook. The company follows IICRC standards, which is standard for SERVPRO franchises.
Services
Service area
Headquartered in White Plains, Maryland. Serves Charles County including Waldorf, La Plata, Bryans Road, Indian Head, Newburg, Hughesville, Port Tobacco, Pomfret, and Cobb Island. The website also references Oxon Hill, suggesting the franchise territory may extend into southern Prince George's County.
Review consensus
Matt Garcia is the most frequently named crew member, appearing in at least 15 reviews spanning 2022 through 2026. Reviewers describe him as someone who explains every step, checks for hidden moisture beyond the obvious damage, and keeps homeowners updated. Zach appears in at least 8 reviews with similar praise for mold and water work. Prescott draws praise for leading crews with courtesy. On the office side, Nicole, Kasey, and Lakaiya/Lacaya get called out for scheduling and communication. The operational strength reviewers cite most often is clear explanation of the process — multiple reviewers say the crew walked them through what would happen before starting. Fast response times are the second most common theme, with several reviewers noting same-day or next-morning arrivals after flooding.
0 found across 110 total reviews at 4.9★. No negative reviews found in the last 18 months. With 110 total reviews at 4.9 stars, this is an unusually clean record.
The review base is heavily weighted toward water damage mitigation. Mold-specific reviews exist but are rare. This likely reflects the company's primary workload — they are a water damage operation first, with mold remediation as a follow-on service when moisture leads to growth. Buyers hiring them for standalone mold work have less peer feedback to draw on.
Matt Garcia (crew lead — positive, most-mentioned across 15+ reviews). Zach/Zachary (crew lead — positive, 8+ reviews). Prescott (crew lead — positive, 5+ reviews). Jeremy/Jeramy (crew lead — positive, 4+ reviews). Alex (crew member — positive, 3+ reviews). Marisa/Marissa (crew/coordinator — positive, praised for communication, 4+ reviews). Walter/Walt (crew member — positive, 4+ reviews). Logan (crew lead — positive, 3 reviews). Chris (technician — positive, 3+ reviews). Rob/RJ (crew member — positive, 3 reviews). Austin (crew member — positive, 3 reviews). Nicole (office staff — positive). Kasey (office staff — positive). Lakaiya/Lacaya (office staff — positive). Deric (crew member — positive). Darius (crew member — positive). Darrell (crew member — positive). Kendall (crew member — positive). Eddie/Eddy (crew member — positive). William/Will (crew member — positive). James (crew member — positive). Brandon (crew member — positive). Aaron (crew member — positive). Khalil (crew member — positive). Jasper (crew member — positive). Shavon (crew member — positive). Kojo (crew member — positive). Johnathan/Jonathan (crew member — positive). Richard (crew member — positive). JD (crew member — positive). Tree (crew member — positive). Nate (crew member — positive). Justin (crew member — positive). Amari (crew member — positive). Joe (crew member — positive). John (crew member — positive). Ryan (crew member — positive). Mr. Ball (crew member — positive).
With 4.9 stars and zero complaints in the last 18 months, this franchise has earned an unusually strong track record — but mostly for water damage work. If you hire them for mold, ask for Matt Garcia or Zach by name, both of whom appear in reviews spanning multiple years. Confirm upfront whether they will accept an independent mold test or require their own inspection, since they do both testing and remediation.
Keep in mind
- This company does both mold testing and mold remediation. That creates a conflict of interest — the same company identifying a mold problem also profits from fixing it. Ask whether they will accept a third-party test result or recommend an independent inspector.
- SERVPRO is a franchise system. The local franchise quality depends on the owner and crew, not the national brand. This particular franchise has strong reviews, but the corporate website content is templated and identical across locations.
- Most reviews describe water damage work, not mold-specific jobs. Only a handful of reviewers mention mold directly (Heather Cooksey, Rose Gregory, A Pam McRae-Morse). The mold track record is thinner than the water damage track record.
- The service area covers all of Charles County — 10 towns listed. For jobs at the edges like Cobb Island or Hughesville, confirm response times before booking.
- As a restoration company, mold remediation is one service among many. If you need a mold-only specialist with deep diagnostic focus, this may not be the right fit.