Provider profile
Clean Sweep Enterprises Inc.
Provider snapshot
What this listing says
Westminster and central Maryland homeowners dealing with water damage or mold who want a woman-owned IICRC firm with 24/7 response and insurance documentation handled for them.
Best for
- Carroll, Baltimore, Frederick, or Howard County homeowners needing same-day water damage response with insurance paperwork handled.
- Homeowners who want a single company to handle water mitigation and mold remediation under one scope of work.
- Property owners dealing with sewage backups or sewer line failures who need a crew that can start the same day.
- Buyers who value a long-tenured, locally owned firm over a franchise operation like Servpro.
About this company
Clean Sweep Enterprises is a restoration company based in Westminster, Maryland, owned and operated by Dawn Neighoff since 1991. They handle water mitigation, mold removal, fire and smoke damage, flood damage, sewage cleanup, and disaster restoration across central Maryland and into southern Pennsylvania. The company is an IICRC firm and holds an A+ BBB rating.
What stands out is their insurance documentation process. They handle all mitigation documentation and submit it directly to your insurance carrier, which removes paperwork from the homeowner. They also offer an emergency plumbing concierge service, which is unusual for a restoration company. Their water mitigation process includes dehumidification and moisture testing until levels return to safe readings.
Dawn Neighoff has run the company for over 35 years and was featured in Carroll Magazine's Women in Business profile. The company is active in the Carroll County community, supporting causes like the Brigance Brigade Foundation and One Tree Planted. They list a large staff on their website, including named office staff, lead technicians, and assistants, which suggests a sizable operation for an independent firm.
With a 4.9-star rating across 997 Google reviews, Clean Sweep has an exceptionally strong track record. That volume of reviews with that rating is rare for an independent restoration company. The vast majority of reviewers describe fast response times and clear communication from field crews.
Services
Service area
Clean Sweep is headquartered in Westminster, Maryland (Carroll County). They serve Carroll, Frederick, Baltimore, Harford, Howard, Anne Arundel, and Montgomery counties in Maryland, plus Adams and York counties in Pennsylvania. That is a large footprint for an independent company, covering roughly a 60-mile radius.
Review consensus
Rob Doyle is the most frequently named technician, appearing in dozens of positive reviews for clear explanations, responsiveness, and detailed documentation. James, Scott Stotler, and Aiden each lead their own crews and receive similar praise. Reviewers consistently highlight same-day response, often within hours of a call. The Scott-Mike-Fenton crew gets repeated praise as a unit. Ashley in the office is noted for patient, step-by-step guidance. Multiple reviewers mention Clean Sweep taking over after a bad experience with another company and delivering better results.
4 found across 997 total reviews at 4.9★. Three of the four substantive complaints follow the same pattern: a field technician, most often Rob, tells the homeowner that insurance will cover the work, but after the insurance payout, the homeowner receives a large remaining balance. One reviewer reported a $16,000 bill with a lien placed on their home. Another described office staff (Chris and Jackie) as unhelpful when she raised the discrepancy. A separate reviewer praised Rob's fieldwork but called the office billing process harassing and aggressive. The owner (Dawn) responded to most complaints by explaining that insurance companies underpay, but did not address the reported field representations about coverage.
There is a clear split between field and office experiences. The field crews, especially Rob's team, earn overwhelmingly positive reviews for responsiveness, communication, and quality of work. The complaints cluster around what happens after the field work: billing, insurance expectations set in the field, and office follow-up. The owner responds to about 80% of negative reviews, but the responses follow a pattern of blaming insurance companies rather than addressing the specific complaint about field technicians making coverage promises. One owner response to Steven Cash's complaint about aggressive billing actually thanked him for a "wonderful review" and ignored the billing issue entirely, suggesting some responses are templated.
Rob Doyle (lead technician — overwhelmingly positive in field reviews, named in multiple billing complaints for allegedly promising insurance coverage). James (lead technician — positive). Scott Stotler (lead technician — positive). Aiden (lead technician — positive). Noah (technician — positive). Russell (technician — positive). Ethan (technician — positive). Matt (technician — positive). Mike/Michael (technician — positive). Fenton (technician — positive). Kaden (lead technician — positive). Josh (lead technician — positive). Brady (technician — positive). Jayden (technician — positive). Isaias (technician — positive). Jason (technician — positive). Ashley (office/service rep — positive). Chris (manager — negative, described as unhelpful on billing dispute). Jackie (office — negative, mentioned in billing dispute). Dawn (owner — responds to negative reviews).
The field crews at Clean Sweep, particularly Rob Doyle's team, deliver fast and well-communicated water and mold work that earns near-universal praise. The risk is in the billing stage. Before authorizing any work, get a written estimate, confirm your insurance pre-authorization, and ask explicitly what happens if insurance does not cover the full amount. Do not rely on verbal assurances from technicians about what your policy will pay.
Keep in mind
- Clean Sweep does both mold testing and mold remediation. That creates a conflict of interest, since the same company diagnosing the problem also profits from fixing it. Ask whether they will accept a third-party mold test or recommend an independent inspector.
- The most consistent complaint in recent reviews is about billing surprises after insurance. Multiple reviewers say they were told insurance would cover the work, then received substantial out-of-pocket bills ranging from $1,000 to $2,500 or more. Get cost estimates and your insurance pre-authorization in writing before work begins.
- Their service area spans 9 counties across two states. If you are on the outer edges, especially in Adams or York County in Pennsylvania, confirm response times and whether crews are actually dispatched to your area.
- The owner's responses to billing complaints reference that insurance companies underpay and suggest submitting paid invoices for reimbursement. This is accurate but does not address the core issue: field technicians reportedly telling customers insurance will cover costs before work starts.