Provider profile
EcoClean Restoration
Provider snapshot
What this listing says
Baltimore-area homeowners dealing with basement flooding or mold who want a family-run restoration company that handles insurance claims and offers Wisetack financing.
Best for
- Baltimore County homeowners with basement flooding who need same-day water extraction and dryout
- Homeowners who want their mold cause identified before remediation starts, not just surface treatment
- Insurance claimants who want the restoration company to handle carrier communication and documentation
- Condo associations and property managers needing recurring sewage or water damage cleanup
- Buyers who need financing for restoration work that insurance does not fully cover
About this company
EcoClean Restoration is a family-owned restoration company based in Timonium, Maryland, serving the Greater Baltimore area. They handle water damage, fire damage, mold remediation, and mold testing under one roof. Shiv, who runs the operation, shows up to assessments personally and handles insurance coordination directly with carriers.
What stands out is the scope of work they take on. EcoClean does the initial testing, the remediation, and the rebuild afterward. They run air quality tests post-remediation and will return to re-treat if results come back high, as one reviewer described. They also offer Wisetack financing for jobs insurance does not cover. The website lists IICRC certification and MHIC licensing.
Multiple reviewers describe Shiv and his brother running the business together. Reviewers from condo associations, realtors, and individual homeowners all appear in the review base, suggesting the company works across residential and light commercial jobs. Several reviews mention Shiv arriving at odd hours (1am, 4am, Saturday mornings at 7am) for emergencies.
4.8 stars across 97 Google reviews is a strong rating for a restoration company. The volume is not enormous, but nearly every review with text is detailed and specific, naming individual crew members and describing the work done.
Services
Service area
EcoClean Restoration is headquartered in Timonium, Maryland. They list service area pages for Baltimore, Owings Mills, Perry Hall, Pikesville, Ellicott City, Randallstown, Reisterstown, Cockeysville, Hunt Valley, Woodlawn, Westminster, Columbia, and Timonium. This covers Baltimore County, parts of Howard County, and Carroll County.
Review consensus
Shiv is named in roughly half of all reviews, consistently praised for showing up fast, explaining the damage honestly, and walking homeowners through the insurance process. Multiple reviewers say he talked them through options rather than pushing the most expensive fix. Kathy Marianelli chose EcoClean over cheaper competitors because Shiv insisted on finding the root cause of her mold before treating it. Willy (also called Wilber) and Alex are the most-named field crew, praised for efficient cleanup and respectful handling of belongings. Christian draws praise for mold inspections and honest assessments. Santos and Jairon are named for remediation work. Andrea Richardson noted Shiv stayed patient during a prolonged insurance dispute. A condo VP (Harry Payne from Sussex Square Condominiums) and a realtor (Angeliki Jack) both gave 5-star reviews, suggesting repeat commercial relationships.
4 found across 97 total reviews at 4.8★. Only one of the four 1-star reviews contains text. Aggy Bonbagin (September 2025) described the crew ripping up her entire basement carpet when she had told them not to, then dragging it out through the kitchen instead of the basement door, leaving deep scratches on the floor. The other three 1-star reviews (Rita Payne, charlie brown, Taylor Guido) contain no text at all. Two of those three come from accounts with zero other reviews. None of the four received an owner response.
The total absence of owner responses on negative reviews is unusual for a company with this rating. Most 4.8-star businesses actively manage their review presence. Three of the four negatives have no text, which limits what you can learn from them, but the lack of any public response from EcoClean means the Bonbagin complaint about property damage sits unaddressed. On the positive side, the pattern of reviewers naming specific crew members by first and last name (Wilber Carranzer, Alex Cruz) and describing specific situations suggests genuine experiences rather than solicited reviews.
Shiv (owner/project manager — overwhelmingly positive, named in ~50% of reviews for fast response, honest assessments, and insurance help). Bryan (technician — positive, named alongside Shiv). Willy/Wilber Carranzer (field technician — positive, praised for cleanup efficiency). Alex Cruz (field technician — positive, frequently paired with Willy). Christian (inspector — positive, praised for honest mold assessments). Santos (remediation technician — positive). Jairon (remediation technician — positive).
Ask for Shiv on the initial assessment. He is the person reviewers credit for honest diagnoses and fast insurance coordination. Get the scope of work in writing before the crew arrives, specifying exactly what will be removed and which access points they will use. Because EcoClean does not respond to negative reviews publicly, raise any concerns directly with Shiv during the project rather than expecting post-job follow-up.
Keep in mind
- EcoClean does both mold testing and mold remediation. When the same company tests and remediates, they have a financial incentive to find problems. Ask whether you can use an independent testing lab for pre- and post-remediation sampling.
- One reviewer reported that the crew removed basement carpet against explicit instructions and scratched the kitchen floor while dragging it out. Confirm in writing what will and will not be touched before work begins.
- The company did not respond to any of the 4 recent negative reviews on Google. That 0% response rate means you cannot see how they handle complaints publicly.
- The website claims a broad service area across Baltimore County, Howard County, and Carroll County. Confirm response time expectations for locations outside the Timonium-Towson-Pikesville corridor.