Provider profile
PuroClean Emergency Restoration Specialists
Provider snapshot
What this listing says
Maryland Eastern Shore and Annapolis-area homeowners needing water damage dried and mold addressed by a single PuroClean franchise with 24/7 response from the Stevensville base.
Best for
- Eastern Shore and Annapolis-area homeowners dealing with water damage that has led to mold growth, who want one contractor for both
- Commercial property managers in the Stevensville-to-Baltimore corridor needing 24/7 emergency restoration with insurance coordination
About this company
PuroClean Emergency Restoration Specialists is a PuroClean franchise based at 216-F Log Canoe Circle in Stevensville, Maryland, on the Eastern Shore side of the Chesapeake Bay Bridge. Owner Justin McCabe runs the operation, bringing 20 years of business management experience that includes work with venture capital, multi-branch finance, and small business development. The franchise handles water damage, mold removal, fire and smoke restoration, biohazard cleanup, and reconstruction for both residential and commercial properties.
The water damage page describes their QuickDry System, which uses infrared cameras and moisture meters for assessment, followed by commercial-grade extraction, HEPA air filtration with negative pressure containment, and desiccant dehumidification. They also describe a specialty drying panel system for hardwood floors. Their mold approach follows the same containment-and-HEPA pattern, and they note that bleach does not kill mold — it only bleaches the surface. The franchise holds IICRC credentials and EPA Lead Safe certification.
Services
Service area
Based in Stevensville, Maryland (Queen Anne's County, Eastern Shore). Lists service coverage for Annapolis, Baltimore, Hyattsville, Laurel, Bowie, and surrounding areas. The office sits on the eastern side of the Chesapeake Bay Bridge, which means Annapolis and points west require a bridge crossing. The claimed coverage area spans over 60 miles from the Stevensville base.
Review consensus
Benny is named in two separate reviews for water mitigation work. Harriett McInnis credits him with taking charge after a second-floor washer overflow and lifting a burden from her shoulders. Mekisha Handy-Chambers praises his same-day response, step-by-step explanations, and cleanup after mitigation. Orlando is praised by J HANDY for being informative, on time, and helpful as a responding technician. Denny Weiss calls the entire team first-class, noting they were on time to the minute. Multiple reviewers mention fast response times and insurance coordination. Chris Schindler, an insurance agent, recommends them for client referrals.
0 found across 24 total reviews at 4.7★. No negative reviews found in the last 18 months. The review history shows zero complaints in the recent window.
The review volume is unusually low for a franchise that has been operating since at least 2015. Most reviews with substantive text date from 2020-2022, with several text-free 5-star ratings mixed in. The early reviews (2015) come from insurance agents and appear to reflect an initial referral-network launch. The absence of any negative reviews is notable but hard to interpret with only 24 total data points.
Benny (technician — positive, praised in two reviews for water mitigation). Orlando (technician — positive, praised for being informative and punctual). Justin McCabe (owner — mentioned on website only, not in reviews).
The reviews that exist are uniformly positive, with Benny standing out for water damage work. But the total count is low and mold-specific feedback is absent. Ask for references from recent mold remediation jobs, and bring in an independent mold inspector before agreeing to their remediation scope.
Keep in mind
- They do both mold testing and mold remediation, which creates a conflict of interest. The company that identifies your mold problem also profits from fixing it. Get an independent mold assessment before signing a remediation contract.
- The listed service area stretches from Stevensville to Baltimore, Hyattsville, Laurel, and Bowie — a span of over 60 miles. Confirm actual response times for locations far from their Queen Anne's County base.
- Only 24 Google reviews over roughly 10 years of operation. That is a thin sample, and most reviews with text describe water damage work rather than mold remediation specifically.
- The website content is heavily templated PuroClean franchise material. It references Annapolis throughout but the office is in Stevensville, across the Bay Bridge. Make sure you understand the actual drive time to your property.