Provider profile
Hippo Carpet Cleaning of Perry Hall
Provider snapshot
What this listing says
Perry Hall and Nottingham homeowners who need both carpet cleaning and mold work handled by the same crew, with same-day scheduling available seven days a week.
Best for
- Perry Hall and Nottingham residents who need mold remediation alongside carpet or upholstery cleaning in one visit.
- Homeowners dealing with water damage who want a single company to handle extraction, drying, and follow-up carpet cleaning.
- Anyone needing same-day or next-day service — reviewers confirm short-notice appointments are common.
About this company
Hippo Carpet Cleaning of Perry Hall is a carpet cleaning company in Nottingham, Maryland that also handles mold testing, mold remediation, and water damage restoration. Their primary identity is carpet and upholstery cleaning — mold and water damage are add-on services rather than the core business. They dispatch from Juliet Lane in Nottingham and serve the Perry Hall area.
The company runs a truck-mounted cleaning system and advertises eco-friendly, non-toxic products. For water damage jobs, they partner with Flood Damage Pro rather than handling all restoration in-house. Their website claims IICRC certification. They operate seven days a week, 8 AM to 8 PM, and multiple reviewers confirm same-day appointments.
The website copyright dates back to 2005, suggesting roughly two decades in operation. They give free phone estimates and handle both residential and commercial work.
Services
Service area
Hippo dispatches from Juliet Lane in Nottingham, MD 21236 and serves the Perry Hall area. The website does not list specific cities or counties beyond Perry Hall. Their local technicians and same-day scheduling suggest a tight service radius around northeastern Baltimore County.
Review consensus
Ashley and Edgar are the two most frequently named technicians. Ashley gets praised for friendliness, clear communication about the cleaning process, and going above and beyond on carpet and upholstery work. Edgar draws repeat mentions for speed, efficiency, and punctuality — Yolanda Shannon specifically called him out for handling an emergency cleaning on short notice. Rick, John, Craig, Al, Emmanuel, and Alex each appear in single reviews with positive feedback. Several reviewers highlight same-day availability and easy scheduling.
0 found across 57 total reviews at 4.7★. No 1-star or 2-star reviews appear in the last 18 months. The only complaints come from 4-star reviews: Jacob McGowan (March 2025) got same-day service but says miscommunication with customer service made his bill $60 more than quoted. Prescious Christina (September 2022) gave 4 stars but said pricing was not clearly identified and differed from the quote.
The pricing complaints are minor (both reviewers still gave 4 stars and praised the actual cleaning work) but they point to a gap between the phone estimate and the final bill. This is a dispatch-model pattern: the customer service team quoting over the phone may not account for what the technician finds on-site.
Ashley (technician — praised repeatedly for friendliness, communication, and quality). Edgar (technician — praised repeatedly for efficiency, punctuality, and handling emergencies). Rick/Ricky (technician — praised for carpet and couch work). John (technician — praised for upholstery cleaning and carpet restoration). Craig (technician — praised for explaining expectations and accommodating requests). Al (technician — praised for knowledge and friendliness). Emmanuel (technician — praised for punctuality and upholstery work). Alex (technician — praised for quick pet-emergency response). Joseph (technician — mentioned alongside John for fast, courteous service).
With zero negative reviews in the past 18 months and a 4.7 average across 57 reviews, Hippo has a clean recent track record. Ask for Ashley or Edgar if you can — they are the most frequently praised by name. Get your price confirmed in writing before the job starts, since the two complaints that exist both involve quote-to-bill discrepancies.
Keep in mind
- Hippo does both mold testing and mold remediation. That means the same company telling you whether you have a mold problem also profits from fixing it. Consider getting an independent test before committing to their remediation work.
- Two separate 4-star reviewers mention billing surprises — the final cost was higher than the phone quote. Get your estimate in writing before the technician starts work.
- Mold and water damage are secondary services for a carpet cleaning company. If your mold problem is severe or involves structural damage, a dedicated mold remediation firm may be a better fit.
- For water damage restoration, they partner with Flood Damage Pro rather than handling it entirely in-house. Ask who will actually show up to do the work.