Provider profile
First & Last Restoration
Provider snapshot
What this listing says
Greater Baltimore homeowners dealing with water damage or sewage backups who want one company to handle mitigation, mold cleanup, and reconstruction under a single insurance claim.
Best for
- Baltimore-area homeowners with basement flooding, sewage backups, or burst pipes who need same-day emergency response.
- Insurance-claim jobs where you want the restoration company to handle adjuster communication and documentation directly.
- Situations where water damage has led to mold and you want mitigation, remediation, and reconstruction from one crew.
- Commercial facilities that need fast turnaround to reopen after water or sewage events.
About this company
First & Last Restoration is an owner-operated restoration company based in Owings Mills, Maryland, serving the greater Baltimore area. Their core pitch is handling a damage event from emergency response through reconstruction, so you deal with one company instead of coordinating three or four. They do water damage mitigation, mold remediation, mold testing, fire damage restoration, sewage cleanup, biohazard work, odor removal, and rebuild/remodeling. They also handle asbestos removal and testing, air duct cleaning, and basement waterproofing.
What stands out is the insurance claim handling. Multiple reviewers describe Marcellis Mosby, the owner, working directly with adjusters and managing documentation so the homeowner stays out of the back-and-forth. One reviewer noted her Liberty Mutual adjuster already knew Marcellis by name. The company formerly operated as Disinfect-It before rebranding to First & Last Restoration. They hold an IICRC firm number, an MDE asbestos removal license, and an EPA lead-safe firm designation.
Marcellis Mosby founded and still runs the company. Older reviews reference him personally responding to emergency calls at night. As the team has grown, project managers like Justin Higgs now handle the day-to-day coordination, with field crews led by technicians like Jose, Kyle, Navin, and Daryl. One reviewer (Robert Morris) noted that Marcellis came out for a mold evaluation and told them no work was needed, declining to charge anything.
4.9 stars across 162 Google reviews is unusually strong for a restoration company, especially one with that volume. The consistency across years of reviews, from the Disinfect-It era through the rebrand, suggests the quality is structural rather than a short-term run.
Services
Service area
Headquartered in Owings Mills, Maryland. Serves the greater Baltimore metro area. The website claims statewide Maryland coverage, but the vast majority of reviews come from the Baltimore corridor. Confirm response times and travel fees if you are outside the immediate Baltimore area.
Review consensus
Marcellis Mosby, the owner, is praised by name in dozens of reviews for personal involvement, honest assessments, and insurance expertise. Justin Higgs is repeatedly named as a strong project manager who explains the process clearly and coordinates with insurance. Jose Matias, Kyle, Navin, and Daryl are the most frequently named field technicians, praised for being respectful in homes, explaining their work, and arriving on time. Reviewers consistently highlight fast emergency response, often within hours of a call. Insurance handling is the second strongest theme, with multiple reviewers saying First & Last managed the full claims process. Several reviewers mention the company handled mitigation through reconstruction seamlessly. Jasmine and Gabby in the office are noted for scheduling and communication.
1 found across 162 total reviews at 4.9★. (1 found across 162 total reviews at 4.9 stars) John Lasbury (October 2025) described a breakdown after his insurance denied coverage for a sewage loss. He said the company sent a crew to retrieve equipment without warning while he was at work, and had his wife sign a liability release when she was home alone with a broken shoulder. He also alleged the plumbing and pack-out companies referred by First & Last quoted prices far above what he ultimately paid independently. The owner responded at length, stating the customer had instructed them to remove equipment before mitigation was complete, the hold-harmless release was standard for stopped mid-project work, the referred vendors had no financial connection to First & Last, and the customer had ignored multiple attempts to collect a past-due invoice before posting the review. Both sides present specific, conflicting details about timing and pricing.
The 2-star review from denise hardy (January 2026) describes the office team as empathetic and responsive but says the on-site specialist was rushed and dismissive when she asked questions about the treatment process. This contrasts sharply with the dominant review theme where technicians are praised for patient explanations. The owner did not respond to this review, which is notable given the detailed response on the 1-star review. Across the positive reviews, the company responds to feedback when the stakes are high but the 50% response rate on recent negatives leaves a gap.
Marcellis Mosby (owner -- consistently positive), Justin Higgs (project manager -- consistently positive), Jose Matias (technician -- consistently positive), Kyle (technician -- consistently positive), Navin/Naven (technician -- consistently positive), Daryl/Darryl (technician -- consistently positive), Zach/Zack (technician -- consistently positive), Quincy (technician -- consistently positive), Davin Tannassee (reconstruction -- positive), Ross (technician -- positive), Hosea (technician -- positive), Logan (technician -- positive), Elijah (technician -- positive), Jaren (technician -- positive), Devin (technician -- positive), Alex (technician -- positive), Mario (technician -- positive), Charles (technician -- positive), Lawrence (technician -- positive), Quinton (technician -- positive), Dave (technician -- positive), Jasmine (office/scheduling -- positive), Gabby (office/scheduling -- positive).
This company has an unusually strong track record across 162 reviews. Ask for Justin Higgs as project manager if you want someone who will walk you through every step. For mold work, get a separate test from an independent inspector since they do both testing and remediation. If your insurance denies your claim, have a direct conversation about out-of-pocket pricing and get independent quotes for any subcontractor work they refer.
Keep in mind
- They do both mold testing and mold remediation. That is a conflict of interest. Consider getting an independent mold test before or after their remediation work to confirm the scope was appropriate.
- One recent reviewer alleged that vendor estimates referred by the company were significantly higher than independent quotes, including a plumbing estimate of $7,300 for work completed elsewhere for $690. The owner responded that those vendors had no financial connection to First & Last. Get your own comparison quotes for any referred subcontractor work.
- Their service area covers metro Baltimore and broader Maryland, but the reviews cluster heavily in the Baltimore/Owings Mills corridor. If you are outside that area, confirm travel fees and response times.
- The company rebranded from Disinfect-It to First & Last Restoration. Older reviews reference the previous name. This is the same ownership and team.