Provider profile
SERVPRO of North Bethesda/Aspen Hill/Rossmoor
Provider snapshot
What this listing says
North Bethesda and Aspen Hill homeowners dealing with water damage that has turned into mold, where the same crew can handle remediation and reconstruction under one roof.
Best for
- North Bethesda, Aspen Hill, and Rossmoor homeowners who need mold remediation tied to a recent water event, with reconstruction handled by the same company.
- Homeowners who want a single company to manage insurance paperwork, remediation, and rebuild so they deal with one point of contact throughout.
- Commercial property managers in Montgomery County who need fast-response water or mold work with minimal business interruption.
- Condo and apartment residents dealing with water damage from neighboring units, where the team needs to work carefully around personal property.
- Anyone dealing with a sewage backup or biohazard situation that needs same-day emergency response and insurance coordination.
About this company
SERVPRO of North Bethesda/Aspen Hill/Rossmoor is a restoration franchise in Montgomery County, Maryland, owned by Christian Zamora. Zamora is a Montgomery County native who has worked in water restoration since 1996 and opened this franchise in 2012. The company handles water damage, fire damage, mold remediation, storm damage, sewage cleanup, and construction rebuild from a single office on Boiling Brook Parkway in North Bethesda.
What stands out here is the water-to-mold-to-rebuild pipeline. When a leak causes mold, the same franchise handles the water extraction, mold remediation, and drywall/flooring reconstruction afterward. Their mold page describes a seven-step process: containment, air filtration with HEPA vacuums and air scrubbers, antimicrobial treatment, material removal, and rebuild. They also handle contents packout and storage in a climate-controlled facility with digital inventory tracking. One reviewer described a water damage claim that escalated into asbestos abatement and mold remediation, all handled by the same team.
Zamora and his team are members of the Greater Bethesda-Chevy Chase Chamber of Commerce and the BNI Network. The franchise has been serving the D.C. metro area for over 13 years. Their staff trains at SERVPRO's corporate training facility, and the website references IICRC industry standards.
5.0 stars across 159 Google reviews is remarkable. Nearly every review is 5 stars, with only one recent negative. That kind of consistency across this volume suggests a well-run operation, not a handful of lucky jobs.
Services
Service area
Headquartered at 5030 Boiling Brook Parkway in North Bethesda, Maryland. Lists 10 specific communities: North Bethesda, Rossmoor, Aspen Hill, Halpine, Tilden Woods, Garrett Park, Homecrest, Randolph Hills, Luxmanor, and Parkside. All within Montgomery County. Reviews also come from Rockville, Germantown, Frederick, Montgomery Village, Kensington, Potomac, and Silver Spring, suggesting effective coverage across a wider swath of Montgomery County.
Review consensus
Alex Callejas (project manager) is named in roughly 25 of the 50+ text reviews, praised for explaining the process clearly, arriving quickly, and being personable during stressful situations. Atilio and Yasmin are frequently named alongside Alex as the field crew. Adriana Swiger is praised by multiple reviewers for responsiveness, particularly on commercial accounts. Shelly is noted for office coordination and staying on top of paperwork. Reviewers consistently cite same-day or next-day response, even on weekends and holidays. Several reviewers mention the team coming back daily to check moisture levels and showing measurements. Multiple reviews describe the crew carefully protecting undamaged areas during demolition work.
1 found across 159 total reviews at 5.0★. Crystal Johnson hired the team for smoke soot removal from a kitchen ceiling. She reports the work was not done satisfactorily and the only remedy offered was painting over the soot at additional cost. She ended up hiring another company to finish the job. The owner responded with a template message that did not address the soot cleaning complaint specifically.
The owner response on the single negative review is notably generic compared to the personalized service described in positive reviews. It reads like reputation management boilerplate rather than a genuine attempt to resolve the issue. With only one negative to evaluate, this is a thin data point, but the contrast between the glowing field team reviews and the impersonal office response to a complaint is worth noting.
Alex Callejas (project manager — overwhelmingly positive, named in ~25 reviews). Atilio (technician — positive, named in ~15 reviews). Yasmin/Jasmine (technician — positive, named in ~12 reviews). MJ (technician — positive, named in ~5 reviews). Adriana Swiger (office/operations — positive, named in ~5 reviews). Shelly (office coordinator — positive, named in ~3 reviews). Christian Zamora (owner — positive, named in ~5 reviews). Kevin (technician — positive, named in ~4 reviews). Felipe (office — positive, named in ~2 reviews). Mauricio (construction — positive, named in ~2 reviews). Ron Perry (technician, older reviews — positive). Chad Johnson (restoration team lead — positive). Mike Parks (technician — positive). Branden (technician — positive). Raquel (technician — positive). Ruth (technician — positive). AJ (technician — positive). Jeremias (technician — positive).
Ask for Alex Callejas as your project manager if mold remediation is the job. His name appears in more reviews than any other staff member at this franchise, and the feedback is consistently specific and positive. Get your own independent mold testing done by a separate company before and after remediation, since SERVPRO does the remediation work but you want unbiased verification of the results.
Keep in mind
- This is a SERVPRO franchise, meaning national brand standards and estimating software apply. Pricing runs through SERVPRO's insurance-aligned system, which can be efficient but may limit flexibility on non-insured jobs.
- Mold remediation is their secondary service after water damage. Most of their reviews and visible experience center on water extraction and drying. Ask specifically about their mold remediation crew and equipment availability.
- The one recent negative review involved soot cleaning where the customer felt the work was inadequate, and the owner's response was a template reply that did not address the specific complaint. Worth noting that their response style on negatives leans toward generic language rather than engaging with specifics.
- Their service area lists 10 communities in Montgomery County, but the SERVPRO website also references serving the broader D.C. metropolitan area. Confirm they will travel to your location without added charges.