Provider profile
CNR Restoration
Provider snapshot
What this listing says
Mount Airy homeowners dealing with water damage or basement flooding who want a mitigation-only company that does not handle reconstruction.
Best for
- Mount Airy, Frederick County, and Carroll County homeowners who need emergency water extraction and structural drying from a local, owner-operated crew.
- Homeowners whose basements have flooded and need someone on-site within hours, including nights and weekends.
- Buyers who want a company that only does mitigation — no upselling into reconstruction work.
- Property owners who need help coordinating with insurance adjusters during a water or mold claim.
About this company
CNR Restoration is a family-owned restoration company based in Mount Airy, Maryland, run by Ricky Powers Jr. They handle water damage, mold remediation, fire and smoke damage, biohazard cleanup, and storm damage. The key distinction: they focus solely on mitigation and damage control, not reconstruction. They stop the damage, dry everything out, and hand off to a contractor for the rebuild.
Their website lists IICRC certifications for the firm and technicians, including water damage restoration, applied structural drying, and mold remediation. They also offer mold testing in-house, which is worth noting (see Keep in Mind). They claim a 24/7 emergency response, and reviews consistently confirm same-day or next-day arrivals, including late-night calls.
Ricky Powers Jr. is a second-generation (by his count, third-generation) construction family member who started CNR Restoration in 2019. The company lists 10+ years of hands-on field experience and 100+ properties restored. They serve Maryland broadly, with Mount Airy as home base.
With 4.8 stars across 86 Google reviews, CNR sits in strong territory. The vast majority of reviews are 5-star, and the positives consistently name the same two people — Ricky and Cree — which suggests a small, consistent crew rather than a rotating roster of subcontractors.
Services
Service area
CNR Restoration is headquartered in Mount Airy, Maryland (Carroll County). They advertise service throughout Maryland and mention Florida as a secondary market. Reviews come primarily from the Mount Airy, Frederick, and Carroll County areas. If you are outside this corridor, confirm response time before booking.
Review consensus
Ricky gets named most often — reviewers describe him as responsive, straight-talking, and willing to help with insurance. Multiple reviews mention him arriving within hours of a call, including evenings and weekends. Cree is the other frequently named team member, praised by reviewers like Dennis Glanzman, Constance Martin, Tiana A, Steven Parnell, Cindy Day, Marsha Massink, John Falkey, and ryan doerr for being efficient, detail-oriented, and careful about cleanup. Several reviewers specifically note that CNR did not try to upsell unnecessary services. Emergency response speed is the single most repeated theme — multiple reviewers describe same-day or next-day arrivals for flooding situations, including a 10 PM call that had a crew on-site by midnight.
3 found across 86 total reviews at 4.8★. Two 1-star reviews describe mold remediation failures. Masih Amadi (October 2025, 6 reviews) says CNR spread mold throughout the home rather than containing it, required emergency vet care for a pet due to equipment noise, and was still billed $1,900 despite the failed work. No owner response was posted. Shahrzad Taavoni (September 2025, 28 reviews, Local Guide) provides a detailed account: incorrect bathroom identified for tile removal, no containment of the affected space, disputed invoice sent to insurance, price doubled from the original estimate, electrical damage blamed on the homeowner, and fans removed before moisture readings were acceptable. The owner's response disputed several claims — stating the electrical issue was pre-existing and that some recommended work was declined by the homeowner, limiting their ability to achieve full drying. Dean Schleicher's 2-star review (November 2025, 12 reviews) says the remediation work itself was satisfactory but billing was frustrating: four emails to remove an incorrect convenience fee and an estimate price that was not honored. The owner explained the fee is automatically applied by their CRM system and that pricing uses Xactimate, which adjusts by ZIP code.
The negative reviews cluster specifically around mold remediation work, while water damage reviews are overwhelmingly positive. This suggests CNR's core strength is water extraction and drying — the service they built the business on — while mold work may be a newer or less refined offering. The billing complaints in two of three negatives also point to a small-business growing pain: manual processes, CRM automation quirks, and estimate-to-invoice discrepancies. The owner responded to 2 of 3 recent negatives with specific, personalized replies that engage with the details rather than using template language.
Ricky Powers Jr. (owner, IICRC credential holder — praised consistently for responsiveness, communication, insurance help, and honest assessments). Cree (technician — praised repeatedly for efficiency, attention to detail, and cleanup quality). Kreeger (technician — mentioned once alongside Cree in a positive review).
For water damage and flooding, CNR has a strong track record — Ricky and Cree consistently show up fast and get the drying done. For mold remediation, proceed with more caution: get an independent mold test first, get the scope and price locked in writing, and read the recent negative reviews. Ask for Cree or Ricky specifically, and confirm the total cost before work begins.
Keep in mind
- CNR offers both mold testing and mold remediation. That creates a conflict of interest — the same company diagnosing the problem also profits from fixing it. Consider getting an independent mold test before committing to remediation work.
- Two recent 1-star reviews (late 2025) describe mold remediation jobs where the reviewer hired a second company to redo the work. One reviewer claims mold was spread rather than contained. The owner responded to one of these with specific rebuttals. These are worth reading before hiring for mold work specifically.
- One 2-star reviewer reported billing confusion: a credit card convenience fee that took multiple emails to resolve, and an estimate price that was not honored. The owner attributed this to automated CRM fees and Xactimate pricing adjustments.
- Their website claims service throughout Maryland, but reviews cluster in the Mount Airy, Frederick, and Carroll County areas. Confirm response times if you are further out.