Provider profile
Raines Restoration
Provider snapshot
What this listing says
Southern Maryland homeowners in Calvert, Charles, or St. Mary's Counties dealing with water damage that has led to mold, where insurance claim navigation and 24/7 owner-level response matter.
Best for
- Homeowners in Calvert, Charles, or St. Mary's Counties who need mold assessment with fast turnaround on lab results.
- Property owners dealing with water damage that may have caused mold, since Raines handles both the water mitigation and mold remediation under one roof.
- Buyers who want an owner-operated company where the person doing the assessment is the same person you call at 10 p.m.
- Landlords or out-of-state property owners who need a company willing to coordinate directly with insurance adjusters on their behalf.
About this company
Raines Restoration is an owner-operated restoration company based in Lusby, Maryland, serving Calvert, Charles, and St. Mary's Counties. Trey Raines runs the company and regularly handles on-site assessments himself. Their primary identity is water damage restoration, but they also do mold assessment, mold remediation, fire and smoke restoration, and storm damage work. They handle both residential and commercial properties.
The mold assessment side offers 48-hour lab results and uses thermal imaging cameras to find moisture behind walls. They provide a structural inspection, moisture testing, and sample collection, then deliver a written report with a remediation plan. They claim their mold assessment pricing runs about 50% below competitors. On the remediation side, they describe a source-first approach — addressing the water intrusion or moisture cause before removing the mold itself. They are an IICRC firm.
This is a small, locally owned operation. Trey Raines is the owner and lead assessor. Stephanie runs the office and handles insurance coordination. The field crew rotates but has included Jacob, Lewis, Anthony, Austin, Drake, Mason, Rik, and Nick across recent reviews. Multiple reviewers specifically mention that Trey answers the phone personally, including late-night emergency calls.
4.8 stars across 93 Google reviews is strong, especially for a small restoration company in a rural-suburban market. The volume suggests steady repeat referrals rather than a single burst of reviews.
Services
Service area
Raines Restoration is based in Lusby, Maryland, in Calvert County. They serve Charles County, St. Mary's County, and Calvert County. Their website says "and beyond" but does not name specific areas outside these three counties.
Review consensus
Trey Raines gets named in the majority of reviews. Reviewers consistently highlight his hands-on involvement — he shows up personally for assessments, answers late-night calls, and walks homeowners through the insurance claims process. Stephanie draws nearly as much praise for office communication, insurance coordination, and keeping homeowners informed throughout the job. Field crew members Jacob and Lewis (often called Lew) are praised for careful work, including laying drop cloths and leaving no trace. Anthony and Austin are mentioned for efficient basement flood cleanups. Drake and Mason are called out for careful contents handling. Multiple reviewers say Raines helped them understand their insurance claims and handled adjuster communication directly. Fast response time is a recurring theme — several reviewers describe same-day or next-morning arrivals after emergency calls.
1 found across 93 total reviews at 4.8★. The single recent complaint comes from a Local Guide with 63 reviews. She says Trey came to her home, spent time reviewing issues across multiple areas, but never provided a quote afterward. She tried to schedule a follow-up, but he kept canceling, and then communication stopped entirely. The owner responded with a specific timeline: Trey visited July 25, 2025, spent over an hour, and their last communication was July 31. The owner says they received no further inquiries until the review appeared, and that they have since reached out by phone, text, and voicemail. The disagreement over who dropped communication is unresolvable from the outside, but the underlying complaint — no quote delivered after an in-person visit — is concrete.
The owner responded to the single recent negative review with a detailed, personalized reply that included specific dates and a description of what happened. This is not a template response. Across the broader review set, Raines shows a pattern of the owner (Trey) and office manager (Stephanie) being personally involved in nearly every job — which explains both the high praise and the risk that a dropped ball has no backup to catch it.
Trey Raines (owner, lead assessor — overwhelmingly positive). Stephanie (office manager — overwhelmingly positive). Jacob (field technician — positive). Lewis/Lew (field technician — positive). Anthony (field technician — positive). Austin (field technician — positive). Drake (field technician — positive). Mason (field technician — positive). Rik (field technician — positive). Nick (field technician — positive).
With 1 complaint in 93 reviews, this is a low-risk choice for Southern Maryland. Ask for Trey by name for the assessment, and get your quote commitment and timeline in writing before the visit ends. If Stephanie is coordinating your insurance claim, reviewers consistently say she stays on top of it.
Keep in mind
- Raines does both mold testing and mold remediation. That means they can assess your mold problem and then sell you the fix. Ask whether they will accept a third-party assessment or consider getting an independent test before committing to their remediation scope.
- The service area covers three Southern Maryland counties. If your property is on the edges of Charles or St. Mary's County, confirm response times before assuming the 45-minute window applies to you.
- One recent reviewer reported that Trey visited her home, spent time reviewing the issues, but never delivered a quote and stopped responding to scheduling attempts. The owner's response indicated they had no record of further contact from her. Follow-up commitments are worth pinning down in writing.
- This is a small team. During busy storm seasons, scheduling may stretch. Several reviewers mention Raines fit them in during heavy demand periods, but one review noted a truck breakdown caused a delay (the team rented another to stay on schedule).