Provider profile
Paul Davis Restoration of Tri-County MD
Provider snapshot
What this listing says
Southern Maryland homeowners in Calvert, Charles, or St. Mary's counties who need a single company to handle water or mold damage from mitigation through reconstruction with direct insurance billing.
Best for
- Homeowners in Waldorf, Lexington Park, Prince Frederick, or Lusby dealing with water damage that may have caused mold growth.
- Buyers who want one company to handle the full job from water extraction through drywall replacement and remodeling.
- Property owners whose insurance company assigned a claim and need a restoration company that bills carriers directly.
- Commercial property managers in Southern Maryland who need 24/7 emergency response and a dedicated large-loss program.
About this company
Paul Davis Restoration of Tri-County MD is a franchise location based in Lusby, Maryland, serving Calvert, Charles, and St. Mary's counties. Mold is one piece of a broader restoration operation that covers water damage, fire, storm, biohazard cleanup, and full reconstruction. They handle the entire sequence from emergency mitigation to rebuild, including content pack-out and storage.
Their website states that technicians with IICRC credentials use moisture meters and infrared cameras to find hidden damage. For mold work, the company describes containment, antimicrobial treatments, and hydroxyl generators for odor removal. They also mention air scrubbers and dehumidification as part of their drying process. They offer financing through Acorn Finance, and their FAQ notes a small inspection fee that gets credited if you hire them for the remediation.
This is a franchise of the Paul Davis national network, which was founded in 1966 and now has over 300 locations across the US and Canada. The Tri-County location claims 25-plus years of experience and maintains a BBB listing. They bill insurance carriers directly and have an online claim assignment portal for adjusters.
A 5.0-star rating across 30 Google reviews is notable. The review count is still modest, but every reviewer with written feedback gave 5 stars. That kind of consistency at any volume suggests the frontline team is delivering reliably.
Services
Service area
Headquartered in Lusby, Maryland. Serves the three-county region of Southern Maryland: Calvert County (Prince Frederick, Chesapeake Beach, Huntingtown, Lusby), Charles County (Waldorf, La Plata, Indian Head, Bensville), and St. Mary's County (Lexington Park, Leonardtown, California). The service area is geographically large and rural, so confirm response times for locations far from Lusby.
Review consensus
Orlando is the most frequently named employee, appearing in at least seven reviews for water damage mitigation. Reviewers describe him as courteous, knowledgeable, and communicative. Jeff appears in five or more reviews covering inspections, estimates, and project management. Multiple reviewers credit Jeff with explaining the process clearly and finding specific materials for reconstruction. Markus (also spelled Marcus) is praised alongside Orlando for pack-out work and water cleanup. Anthony drew praise for punctuality and knowledge during a drying and air scrubbing job. Carrie is named for handling initial calls and scheduling. Across all reviews, the dominant themes are fast response time, clear communication about what to expect, and respectful treatment of the home.
1 found across 30 total reviews at 5.0★. The single 1-star review from Skoc contains no text at all. The owner responded stating they could not locate anyone with that screen name in their client records and asked the reviewer to call or remove the review. With no complaint details and a reviewer who may not have been a client, this review carries minimal weight.
The owner responded to the only negative review with a personalized message rather than a template, and the response engaged with specifics (inability to match the reviewer to a client). The 5.0 rating with zero written complaints across 30 reviews is unusual. It may reflect genuinely strong service, or it may reflect a young review profile that has not yet accumulated the volume where negative patterns typically emerge.
Orlando (technician/mitigation specialist — consistently positive across 7+ reviews). Jeff (inspector/project manager — consistently positive across 5+ reviews). Markus/Marcus (technician — positive, praised for pack-out and water cleanup). Anthony (technician — positive, praised for drying and air scrubbing). Carrie (office/scheduling — positive, praised for responsiveness).
With 30 reviews and a 5.0 rating, this team has not yet shown cracks. Orlando and Jeff are the names that keep coming up, so ask for one of them if your job involves water or mold mitigation. Since they handle both testing and remediation, get a separate mold assessment if you want an unbiased read on scope.
Keep in mind
- They do both mold testing and mold remediation. A company that finds the mold and fixes it has a financial incentive to find more. Consider getting an independent inspection before or after their work.
- This is a franchise, not a locally founded company. The national brand sets standards, but the local team does the work. Quality depends on this specific office.
- The review count is 30, which is low for gauging long-term consistency. Most reviews are from 2024-2026, so the track record is still short.
- Their FAQ mentions a small inspection fee that gets credited toward remediation. Confirm the fee amount and credit terms before scheduling.
- Service area spans three counties across rural Southern Maryland. Response times may vary depending on your distance from their Lusby headquarters.