Provider profile
PuroClean Restoration Services in Lanham
Provider snapshot
What this listing says
Lanham and central Prince George's County homeowners dealing with water damage that has led to mold growth, backed by an owner-operated franchise in business since 2007.
Best for
- Lanham, Bowie, Largo, and Upper Marlboro residents who need mold remediation after a water damage event — this crew handles both the drying and the mold work in sequence.
- Homeowners whose insurance company assigns a restoration contractor — PuroClean works directly with insurers like Allstate on claim-driven jobs.
- Commercial property managers and federal facilities needing restoration work, given their GSA contract and commercial service line.
- Property owners dealing with biohazard situations like hoarding or trauma scenes — multiple reviews describe this work specifically.
About this company
PuroClean Restoration Services operates out of Lanham, Maryland, serving communities across central Prince George's County. This is a franchise location owned by Ted Porter, who ran a different restoration franchise on Maryland's eastern shore for eighteen years before opening this one in 2007. Mold remediation is one of four core services alongside water damage mitigation, fire and smoke damage restoration, and biohazard cleanup.
The mold removal page describes working with independent indoor environmental professionals and laboratories rather than handling testing in-house. Their technicians hold IICRC certifications in water restoration (WRT), applied structural drying (ASD), and fire restoration (FRT). The company also holds EPA Lead Safe certification and a GSA contract, which means they handle federal government properties.
Ted Porter is hands-on — he responds to every negative Google review personally and references team meetings where he addressed complaints. The about page names Aaron Perez as a Journeyman Restorer who has been with the company since 2009, Richard Ludd as a technician, and Artie Arvounis as office manager. The team has handled large-scale jobs, including drying and sanitizing apartment buildings that lost their roofs in the 2012 Derecho.
At 4.7 stars across 68 Google reviews, the rating is solid. The volume is modest for a franchise that has operated since 2007, but the reviews that do exist skew overwhelmingly positive, with most complaints unrelated to the quality of restoration work itself.
Services
Service area
Headquartered at 4720 Boston Way, Suite L, Lanham, MD 20706. The website lists over 20 communities across Prince George's County including Bowie, Largo, Upper Marlboro, Greenbelt, Glenn Dale, Kettering, Lake Arbor, Seabrook, Glenarden, Mitchellville, and Woodmore. All listed areas are within Prince George's County, Maryland.
Review consensus
Richard Ludd is the most frequently named staff member across reviews. Reviewers describe him as communicative, responsive, and thorough — he installed drying equipment, checked progress daily, and was reachable by cell phone. Ted Porter, the owner, gets credit for responsiveness and personal involvement. Sophia drew praise for kindness and hands-on help during a basement sanitization. Across the positive reviews, the strongest themes are fast response times (same-day service mentioned multiple times), clear communication about the drying and cleaning process, and respectful treatment of people's homes during stressful situations. Several reviewers mention insurance coordination as a strength.
3 found across 68 total reviews at 4.7★. All three recent one-star reviews fall into two categories. Two reviewers — one in March 2025, another in May 2025 — reported PuroClean trucks driving aggressively and dangerously, including tailgating, speeding through a school zone, and reckless highway driving. Both reviewers provided specific vehicle details. The owner responded to both with apologies and described holding team safety meetings. The third one-star review, from a Local Guide with 14 reviews, describes calling for a free estimate and being told he would need to sign a contract or pay $200. Aaron handled that call. The owner's response confirmed the $200 written proposal fee exists but said the verbal estimate should have been offered for free — calling it a miscommunication.
The owner responds to 100% of negative reviews with personalized, detailed responses — not templates. He names himself (Ted Porter), gives his direct phone number, and describes specific corrective actions like team meetings. This is unusual for a franchise operation and suggests hands-on management. The two driving complaints within six weeks of each other do form a pattern, though — the issue may be structural (technicians rushing between jobs) rather than a one-off.
Richard Ludd (technician/senior technician — praised repeatedly for communication, daily check-ins, and quality of drying work). Ted Porter (owner — praised for responsiveness, personal involvement, and detailed complaint responses). Aaron Perez (journeyman restorer — named on website as with the company since 2009; named in one negative review for confusing estimate communication). Sophia (crew member — praised for kindness and hands-on help during basement sanitization). Artie Arvounis (office manager — named on website only).
Ask for Richard Ludd if your job involves water damage or mold remediation — he has the strongest track record in reviews. Get clarity upfront on whether your estimate is verbal (free) or a written proposal ($200). The driving complaints are worth noting but do not reflect the quality of restoration work, which reviewers consistently rate highly.
Keep in mind
- Two separate reviewers in early 2025 reported PuroClean trucks driving recklessly — one in a school zone, another on the highway. The owner acknowledged both and held team meetings, but two independent reports of the same issue within six weeks is a pattern worth watching.
- Their estimate process has a wrinkle: verbal estimates are free, but a written proposal costs $200 (credited toward the job if you hire them). One reviewer felt blindsided by this, and the owner confirmed it in his response. Ask upfront which type of estimate you are getting.
- This is a franchise operation, not an independent company. PuroClean corporate sets training standards and branding, but the local team and service quality depend on this specific franchise owner.
- The service area lists over 20 communities, but all are within Prince George's County. If you are outside the county, confirm they will travel to you.