Provider profile
SERVPRO of Wheaton/Kensington
Provider snapshot
What this listing says
Kensington and Wheaton homeowners who want a single contractor to handle water damage, mold cleanup, and reconstruction under one roof — with 24/7 emergency dispatch and bilingual Spanish-speaking staff.
Best for
- Homeowners in Kensington, Wheaton, or Silver Spring dealing with basement flooding that led to mold growth and need one company to handle water extraction through rebuild.
- Insurance claimants who want a restoration company experienced in working directly with carriers — multiple reviewers mention SERVPRO coordinated their insurance process.
- Spanish-speaking homeowners in Montgomery County — at least one review confirms service in Spanish, and the team includes bilingual staff.
- Property managers or real estate agents who need a reliable damage restoration partner for recurring client referrals — several agent reviews confirm this use case.
- Commercial property owners needing mold remediation with minimal downtime — the franchise serves both residential and commercial and advertises 24/7 emergency response.
About this company
SERVPRO of Wheaton/Kensington is a SERVPRO franchise based in Kensington, Maryland, serving the Wheaton and Kensington corridor of Montgomery County. They handle the full damage cycle: water extraction, mold remediation, fire cleanup, and reconstruction — meaning a homeowner with a burst pipe can stay with one company from emergency response through drywall replacement.
On the mold side, the website describes IICRC-trained technicians who use containment, HEPA air filtration, antimicrobial treatments, and air scrubbers. They also offer mold inspection and sampling, which means they both test for mold and remediate it. That full-service model is convenient but creates a financial incentive worth understanding (more on that in Keep in Mind). They handle contents packout and storage at their own facility when mold or water damage requires it.
Max Dickinson owns this franchise, which has operated since 2012. The team includes a general manager (Nick), project managers (Omar, Justin), a mitigation manager (Paul), and field technicians. Multiple reviews reference repeat use and referrals from insurance agents and real estate professionals, suggesting the operation has built relationships with the local referral network. They hold General Contractor License 130151.
4.8 stars across 80 Google reviews with zero negative reviews in the last 18 months is a strong record. The volume is modest but the consistency is notable — nearly every review is 5 stars. That said, 80 reviews across 14 years of operation is a low rate, so this likely represents a fraction of their customer base.
Services
Service area
SERVPRO of Wheaton/Kensington operates from 10528 Saint Paul Street in Kensington, Maryland. Their listed service area covers Wheaton, Kensington, Glenmont, Silver Spring, Chevy Chase View, Forest Glen, Layhill South, Glenmont Village, Rock Creek Hills, and Lutes — all within Montgomery County. Reviewers confirm jobs in Kensington, Silver Spring, Gaithersburg, and Rockville.
Review consensus
Brianna stands out as the most frequently named staff member — reviewers describe her as responsive, communicative, and someone who guides homeowners through the process from the first call. Nick (general manager) draws praise for integrity and professionalism, with a real estate agent specifically noting his honesty across multiple projects. Omar earns repeated mentions for construction quality and attention to detail on rebuild projects. Justin is praised as a project manager who coordinates the insurance process and keeps homeowners informed. On the field side, Shawn, Justice, Alex/Alexis, and Elder are consistently described as efficient, friendly, and punctual. Several reviewers highlight same-day or next-day response after flooding emergencies, with one reviewer noting a 9 PM crew arrival after an evening call to Brianna. Repeat customers and insurance/real estate professionals make up a notable share of reviewers, suggesting consistent service quality over time.
0 found across 80 total reviews at 4.8★. No negative reviews found in the last 18 months. Across 80 total reviews at 4.8 stars, there are zero recent complaints to analyze. This is an unusually clean record — either the company is performing well or dissatisfied customers are not leaving public reviews.
The absence of any recent negatives across 80 reviews is itself a pattern worth noting. Most restoration companies at this volume have at least one or two complaints about scheduling, pricing, or communication. The low review volume relative to 14 years of operation (roughly 6 reviews per year) suggests only a fraction of customers leave reviews, which means negative experiences may exist but go unrecorded publicly. The reviewer base skews toward established Google accounts — many are Local Guides or have double-digit review counts — which lends credibility to the positive reviews but also means the sample is self-selecting.
Brianna (project coordinator — praised repeatedly for responsiveness and guiding customers through the process). Nick (general manager — praised for professionalism, integrity, and honesty by real estate agents and homeowners). Omar (construction/project manager — praised for attention to detail and quality reconstruction work). Justin (project manager — praised for insurance coordination and communication). Paul (mitigation manager — praised for honest assessment and saving a customer from unnecessary work). Shawn/Shaun (technician — praised repeatedly for efficiency and friendliness). Justice (technician — praised repeatedly for quality work). Alex/Alexis (technician — praised for being cordial, efficient, and explaining the process). Elder/Eldon (technician — praised for neat, tidy work). Edgar (technician — praised for responsiveness after storm damage). Flor (technician — praised for efficiency and friendliness). Alvin (technician — praised for professionalism). Lonnie Kemp (lead technician — praised for knowledge and keeping homeowner informed). Ingrid Mejia (office staff — praised by insurance agent for quick callbacks and follow-through). Eliza (team member — praised for service). Jose Reyes (point of contact — praised by Spanish-speaking customer for helpfulness).
This SERVPRO franchise has an unusually clean review record with strong individual staff recognition, especially Brianna for coordination and Nick for management. Ask for Brianna or Nick when you call. Since there are no negative reviews to learn from, your best protection is getting an independent mold test before agreeing to remediation, and asking the company to walk you through their scope of work in writing before any demo begins.
Keep in mind
- SERVPRO of Wheaton/Kensington performs both mold testing and mold remediation. A company that tests for mold and then profits from the cleanup has a financial incentive to find problems. Consider getting an independent mold test before committing to their remediation services.
- This is a franchise operation. While Max Dickinson owns and operates this location, the SERVPRO brand and marketing materials are corporate. The local team's quality depends on local management, not the national brand.
- With zero negative reviews in the last 18 months, there is no public record of how this company handles complaints or service failures. Ask for references from jobs that had complications.
- The website lists a broad service area covering 10+ communities across Montgomery County. Confirm response times for your specific location, especially for after-hours emergencies.
- Most reviews reference water damage rather than mold-specific work. If your job is mold-only (no water event), ask specifically about their standalone mold remediation experience and crew.