Provider profile
SERVPRO of Calvert County
Provider snapshot
What this listing says
Calvert County homeowners dealing with water damage or crawlspace mold who want a SERVPRO franchise with a perfect 5.0 Google rating and named field techs reviewers consistently praise by name.
Best for
- Calvert County homeowners facing water damage or mold after flooding, pipe breaks, or chronic crawlspace moisture.
- Property managers who need a single vendor for recurring carpet cleaning, duct cleaning, and emergency water or mold mitigation.
- Homeowners who want a restoration company that handles the full cycle from emergency response through construction rebuild, avoiding the need to coordinate multiple contractors.
- Commercial property owners in Calvert County who need fast-response restoration with insurance claim coordination.
About this company
SERVPRO of Calvert County is a restoration franchise based in Huntingtown, Maryland, owned by Vincent and Sherry Whittles. They serve Calvert County from Chesapeake Beach to Solomons, covering water damage, fire damage, mold remediation, storm recovery, and construction rebuild. Mold is one piece of a broader restoration operation, not their sole focus.
Their mold remediation page describes a process that includes moisture mapping, containment, HEPA vacuums, air scrubbers, antimicrobial treatments, and dehumidification. They also offer contents packout and storage at their own facility, which is useful when mold damage requires clearing a room or home. The website claims IICRC certification for the team. One reviewer specifically noted crawlspace treatment that held up for nearly a decade.
The Whittles position the franchise as a community-rooted operation in a bayside county where moisture problems are a constant. The website references work near the Chesapeake boardwalk, local marinas, and businesses along Route 260. They also partner with local wildlife removal companies for cleanup after animal intrusions.
A perfect 5.0 rating across 49 Google reviews is rare. Every single review is 5 stars, and multiple reviewers are Local Guides with established review histories. The volume is modest but the consistency is striking.
Services
Service area
Based in Huntingtown, Maryland. Serves Calvert County including Chesapeake Beach, Prince Frederick, Dunkirk, Lusby, Solomons, North Beach, Owings, Sunderland, St. Leonard, Port Republic, Broomes Island, Dowell, Drum Point, Calvert Beach, and Barstow.
Review consensus
Frank appears in more reviews than any other employee, praised for fast response, clear explanations, and handling both water and fire damage situations. Todd Vail is named as a production manager who responds to emergencies at all hours, including middle-of-the-night basement floods. Ricky Kline gets repeated praise for crawlspace work, water mitigation, and willingness to physically get into tight spaces. Shannon Shreve is named alongside Ricky for patient, detailed explanations during water emergencies. Tim draws praise for carpet cleaning quality and early arrival within service windows. Reviewers consistently highlight same-day or next-day response times, clear communication throughout multi-day jobs, and crews that explain the process without jargon.
0 found across 49 total reviews at 5.0★. No negative reviews found in the last 18 months. Every review in the dataset is 5 stars.
The absence of any negative reviews across 49 is unusual. Several reviewers are Local Guides with substantial review histories, which adds credibility. Kristen DePhillip reviewed twice (August 2024 and July 2025), both times 5 stars, suggesting genuine repeat usage rather than review manipulation. The franchise appears to generate reviews primarily from water damage and cleaning customers rather than mold-specific jobs.
Frank (field tech/project lead — consistently positive, named in 8+ reviews for water, fire, and mold work). Todd Vail (production manager — positive, praised for after-hours emergency response and clear process explanations). Ricky Kline (field tech — positive, praised for crawlspace work and water mitigation). Shannon Shreve (field tech — positive, praised for patient explanations during water emergencies). Tim (carpet cleaning lead — positive, praised for quality and punctuality). Matt (field tech — positive, mentioned alongside Frank for water and fire work). Robby (contents manager — positive, praised for managing packout needs). Eddie (field tech — positive, mentioned in fire and HVAC duct cleaning). Tracy (office staff — positive, praised for helpfulness and kindness). John (field tech — positive, mentioned alongside Todd). Scott (field tech — positive, mentioned for water damage response). Chad (estimator — positive, praised for quick response to carpet cleaning quote). Alan (field tech — positive, mentioned in carpet cleaning). Ashton (field tech — positive, mentioned in fire damage cleanup).
This franchise has a spotless review record with individually named staff earning repeat praise. Frank, Todd, and Ricky are the names that show up most. Since most reviews describe water damage and cleaning rather than mold, ask specifically about their mold remediation experience and request references from mold-specific jobs. Get a separate mold test before and after remediation from an independent testing company.
Keep in mind
- SERVPRO is a national franchise. The Calvert County location is independently owned by Vincent and Sherry Whittles, but the website mixes franchise-wide marketing language with local details. Ask specifically what equipment and staff this franchise owns versus what comes from the broader SERVPRO network.
- They do not perform mold testing. You will need a separate testing company to confirm mold presence before remediation and to verify clearance after. This is actually a good thing, since it avoids the conflict of interest that comes when the same company tests and remediates.
- With 49 reviews and a 5.0 average, the review profile looks strong but the volume is on the lower side. Most reviews focus on water damage and carpet cleaning rather than mold-specific work.
- Their service area covers all of Calvert County, listing 16 communities. For locations at the edges of the county, confirm response times before booking.