Provider profile
Flood and Fire Response LLC
Provider snapshot
What this listing says
Central Maryland homeowners dealing with water damage or basement flooding who want a locally owned restoration company in Glen Burnie that answers calls 24/7 and dispatches crews within an hour.
Best for
- Glen Burnie, Annapolis, Ellicott City, and Baltimore-area homeowners who need emergency water extraction or mold remediation from a company that responds around the clock.
- Homeowners dealing with mold discovered during a real estate transaction who need fast turnaround to meet closing deadlines.
- Property owners who want a single company to handle water damage cleanup and mold remediation together rather than coordinating multiple contractors.
- Commercial property managers in Central Maryland who need rapid mitigation to minimize business downtime after water or fire damage.
- Homeowners who want equipment rental options for drying rather than paying for full-service monitoring.
About this company
Flood and Fire Response is a locally owned restoration company based in Glen Burnie, Maryland, serving Central Maryland since 2013. Mold remediation is one piece of a broader operation that covers water damage, fire cleanup, sewage backup, air duct cleaning, and crawl space work. They run 24/7 and promise to dispatch crews within sixty minutes. They handle both residential and commercial properties and bill insurance directly.
On the mold side, their website describes containment with negative air pressure, HEPA filtration, antimicrobial treatment, and moisture monitoring with infrared cameras. For commercial jobs, they list hydroxyl generators, air scrubbers, and truck-mounted extractors. They also rent out drying equipment, which is unusual for a company this size. Reconstruction is handled through a partner firm rather than in-house.
The management team comes from outside the restoration industry. President Tom has an engineering degree and MBA with a consulting background. Operations Director Ajith brings IT process experience from companies like Coca-Cola and Honeywell. The company was founded after one of the owners had a bad personal experience with water damage restoration and decided to start a company that would do it differently.
4.9 stars across 80 Google reviews is a strong showing. Reviewers consistently highlight fast response times, often within an hour, and several describe middle-of-the-night dispatches. The few complaints are isolated and lack detail, with two of the three recent 1-star reviews containing no text at all.
Services
Service area
Headquartered in Glen Burnie, Maryland. Serves Anne Arundel County, Baltimore County, Baltimore City, Howard County, and Prince George's County. Specific cities include Annapolis, Arnold, Bowie, Catonsville, Columbia, Crofton, Dundalk, Edgewater, Elkridge, Ellicott City, Greenbelt, Laurel, Linthicum, Middle River, Odenton, Pasadena, Pikesville, Rosedale, Severn, Severna Park, and Towson. The list covers over 40 communities across Central Maryland, which is a wide footprint for a locally owned company.
Review consensus
Thomas appears by name in the most reviews, praised for honest assessments, detailed quotes, and willingness to come out for inspections at no upfront cost. Multiple reviewers say he explained the scope of work clearly before starting. Lenny McLean is named repeatedly for responsive field work and knowledge, with one reviewer calling him a friend after the experience. Lou drew praise for handling a sewer damage project. Ayla is named for patient, kind phone support. Steve is mentioned for fast basement extraction work. Response time is the single most consistent praise point: reviewers describe crews arriving within an hour, including nights and weekends. Several mention the company adjusting schedules to meet tight deadlines like refinancing or real estate closings. Insurance coordination is mentioned positively in multiple reviews.
3 found across 80 total reviews at 4.9★. 3 found across 80 total reviews at 4.9 stars. One reviewer (Charis S, August 2025, Local Guide with 19 reviews) described a technician visiting the basement, taking measurements, and promising a fix but never following up. The owner responded that the company does not provide waterproofing or plumbing and characterized it as a misunderstanding. A second reviewer (Ariana M, December 2025, single-review account) left a 1-star with no text. The owner responded that the negative review stemmed from an overpriced estimate by a recommended repair contractor, not from their own service. A third reviewer (S A, April 2025, Local Guide with 20 reviews) also left no text. The owner claimed they never provided service to this person and requested removal.
Two of three recent 1-star reviews have no text, and the owner claims in both cases that either no service was provided or the complaint relates to a third party. The owner responds to all negatives with detailed, personalized explanations rather than template deflections, which suggests active reputation management. The one substantive complaint (Charis S) reveals a gap: when a caller's problem falls outside their scope, the follow-up communication broke down. This is worth watching but is a single instance, not a pattern.
Thomas (project manager/estimator — consistently positive, praised for honesty, detailed quotes, and clear explanations). Lenny McLean (field manager — consistently positive, praised for knowledge, thoroughness, and repeat-customer loyalty). Lou (technician — positive, praised for handling sewer damage project). Ayla (accounts and admin manager — positive, praised for patient and kind phone support). Steve (technician — positive, praised for fast extraction work). Carlos (repair lead — positive, mentioned for good repair work). James (technician — positive, mentioned for efficient basement work). Brandon Thompson (technician — positive, praised for clean cleanup work). Raheem (technician — positive, mentioned as part of a crew). Bri (technician — positive, mentioned as part of a crew). Leila (office staff — positive, mentioned for helpfulness).
This company has an unusually strong review profile for its size, with Thomas and Lenny consistently named as reasons people recommend them. Ask for Thomas if you want a detailed walkthrough of the scope before work begins. Watch for communication gaps if your situation turns out to be outside their core services, and get an independent mold inspection before agreeing to remediation given that they do both testing and removal.
Keep in mind
- They do both mold testing and mold remediation. That means the same company telling you that you have a mold problem is also the one billing you to fix it. Consider getting an independent inspection before committing to remediation work.
- Reconstruction and finishing work is handled by a partner company, not Flood and Fire Response directly. You will be working with a separate contractor for drywall, painting, and other repairs after remediation is done.
- The website claims they have been operating since both 2010 and 2013 on different pages. The actual start date is unclear.
- Their service area list includes over 40 cities across Central Maryland, stretching from Towson to Bowie to Greenbelt. Response times may vary for locations far from their Glen Burnie base.
- The management team backgrounds are in consulting, economics, and IT rather than restoration trades. It is not clear from the website who holds the technical restoration credentials.