Provider profile
USA Clean Master
Provider snapshot
What this listing says
Germantown and upper Montgomery County homeowners who want mold remediation from a cleaning company that also handles the water damage that likely caused the mold in the first place.
Best for
- Germantown, Rockville, and upper Montgomery County residents dealing with mold after water damage who want one company to handle both problems.
- Homeowners who already use USA Clean Master for carpet or duct cleaning and discover a mold issue during a routine service visit.
- Commercial property managers in the DC metro area who need a single vendor for cleaning, water damage, and mold remediation under one contract.
- Buyers who value a company with 7-day availability and same-week scheduling for non-emergency mold situations.
About this company
USA Clean Master is a multi-service cleaning and restoration company based in Germantown, MD, with a main office in Rockville. Mold remediation is one of roughly a dozen services they offer, alongside carpet cleaning, water damage restoration, air duct cleaning, and upholstery care. Their primary identity is a cleaning company that added restoration services, not a mold-focused operation.
On the mold side, their website describes a multi-step remediation process that includes an initial inspection, containment setup, demolition of affected materials, cleaning, and restoration. They also offer mold testing as a separate procedure. The website does not name specific equipment brands or mold-related certifications. Their green cleaning policy and partnership with eco-focused product manufacturers is a notable feature, though it is marketed primarily for their carpet and upholstery work.
The company has been operating since 2003, giving them over 20 years in the cleaning industry. They use truck-mounted cleaning systems and run a two-month technician training program. They operate seven days a week, 8 AM to 8 PM, and list dispatch points across the DC metro area including Bethesda, Gaithersburg, Potomac, Reston, Silver Spring, and Washington DC.
Their 4.9-star Google rating across 58 reviews is strong, though most reviews reference carpet and upholstery cleaning rather than mold work. Only one review explicitly mentions mold remediation.
Services
Service area
USA Clean Master is headquartered in Rockville, MD, with a dispatch point on Frederick Rd in Germantown. They list additional dispatch locations in Bethesda, Gaithersburg, Potomac, Silver Spring, Rockville, and Washington DC in Maryland, plus Manassas and Reston in Virginia. Their physical presence is concentrated in Montgomery County, MD, but they market services across the broader DC metro area.
Review consensus
Punctuality is the most consistent theme: technicians call ahead with ETAs, arrive on time or early, and get to work quickly. Ofir is the most frequently named tech, praised for honest assessments, clear expectation-setting, and effective stain removal. Walfred (also referenced as Waffler and Wilfred) is praised for being courteous, careful with furniture, and dependable. Jerome is described as thorough and efficient. Several reviewers mention repeat business, with Rich Nagel noting he has used them for years. The techs consistently get credit for being upfront about what results are achievable rather than overselling.
0 found across 58 total reviews at 4.9★. No negative reviews in the last 18 months. The only friction visible in the full review set comes from older 4-star reviews: Gabriel Aranguren (2022) noted that the sales department quoted a price that did not include shampooing, calling it a disconnect between sales and the actual service. Lillian Leyva (2022) found that not all stains were removed and the final cost exceeded the initial quote. Both still rated the company 4 stars and praised their assigned technician.
There is a notable split between the field technicians and the sales/booking side of the operation. Every technician named in reviews gets praise, but the two reviewers who docked a star both pointed to pricing surprises that originated with the office, not the tech. This suggests the people doing the work are strong, but the quoting process may not always match what the job actually requires.
Ofir (technician — praised repeatedly for honesty, punctuality, and skill). Walfred/Waffler/Wilfred (technician — praised for courtesy, care with furniture, and reliability). Jerome (technician — praised for thoroughness and efficiency). Alex (technician — praised for punctuality and knowledge). Edgar (technician — praised for carpet cleaning quality). Mr. Cunningham (technician — praised for room-by-room walkthrough and attention to detail). Kevin (technician — praised for communication and professionalism). Tavis (technician — praised for upholstery cleaning). Sean (technician — praised for courtesy).
If you are hiring USA Clean Master for mold work, ask specifically about their mold remediation experience and request a technician who has handled mold jobs before. Get a written quote that itemizes every step of the remediation process. The field techs are consistently praised, but confirm that the scope and price are locked in before work starts.
Keep in mind
- USA Clean Master does both mold testing and mold remediation. A company that tests for mold and then sells you the remediation has a financial incentive to find problems. Consider getting an independent mold test before committing to their remediation services.
- This is primarily a carpet cleaning company. Mold remediation is one of many services, and the vast majority of their reviews are for cleaning work, not mold jobs. Ask how many mold projects they complete per month.
- One reviewer (Tamar, 2026) praised the mold work but referenced "FDP Mold Remediation" by name, suggesting some jobs may be handled through their Flood Damage Pro partnership rather than by USA Clean Master technicians directly. Ask who will actually perform your mold work.
- The website claims a broad service area spanning Maryland, Virginia, and DC, but their physical presence is concentrated in Montgomery County. Confirm they will send their own crew to your location rather than subcontracting.
- Their quoted prices may not include all steps. One reviewer noted the initial quote did not include shampooing as a separate line item. Get a written breakdown before work begins.