Provider profile
Paul Davis Restoration of Suburban Maryland and Washington DC
Provider snapshot
What this listing says
Gaithersburg and suburban Maryland homeowners dealing with water or mold damage who want a full-service franchise that handles mitigation, remediation, and reconstruction under one roof with 24/7 emergency response.
Best for
- Suburban Maryland and DC homeowners who need water or mold damage handled quickly -- they offer 24/7 response with a 30-minute callback window.
- Property owners who want mitigation and full reconstruction from the same company, avoiding handoffs between contractors.
- Insurance-routed claims -- they are a preferred vendor for multiple carriers and have a QA department that works directly with adjusters.
- Commercial property managers and government facilities needing large-loss restoration with GSA contract eligibility.
- Homeowners dealing with mold after a water event, where the source needs to be found and fixed before remediation begins.
About this company
Paul Davis Restoration of Suburban Maryland and Washington DC is a franchise location based in Gaithersburg, operating since 1990. They handle mold remediation as part of a broader restoration operation that also covers water damage, fire and smoke damage, storm damage, biohazard cleanup, and full reconstruction. Mold is one service line among many, not their sole focus.
What stands out is the scale of their operation. They run separate departments for emergency response, mitigation, structural reconstruction, contents (pack-out and pack-back), and remodeling. Their mold work includes containment, air filtration, antimicrobial treatment, and rebuild of damaged materials like drywall and flooring. They hold IICRC certifications in applied microbial remediation (AMRT), water damage restoration (WRT), and applied structural drying (ASD), among others. They also do asbestos abatement. Their "Dry.in.3" program guarantees water drying completion in three days using monitored equipment. A dedicated QA department handles insurance liaison.
General Manager Brock Merwin has over 30 years in the restoration industry. The Paul Davis franchise network was founded in 1966 and has over 300 locations across North America. This location holds a GSA contract, meaning they serve federal government properties.
4.8 stars across 392 Google reviews is strong for a restoration company at this volume. Reviewers consistently name specific field crew members, which suggests low turnover and stable teams. Only 3 reviews at 3 stars or below appeared in the last 18 months.
Services
Service area
Headquartered in Gaithersburg, Maryland at 8797 Snouffer School Road. Serves suburban Maryland and Washington DC. The franchise network is national, but this location covers the DMV region. One reviewer mentioned work in Easton, which is on Maryland's Eastern Shore -- roughly 90 miles from Gaithersburg -- so their actual reach may be broader than typical suburban Maryland. Confirm coverage for your specific location.
Review consensus
Reviewers consistently name field crew members Nestor, Saul, Roddy, Anthony, Kevin, and Manuel for fast, clean mitigation work. Carlos (appears as Carlos Rodriguez Perez, Carlos M., and Carlos A.) gets repeated praise as a project manager for clear communication and going beyond scope -- one reviewer described him moving a washing machine that had been stuck in her dining room for weeks. David Kirk draws praise as an emergency recovery coordinator who shows up quickly after disasters, including tree strikes and fires. Hunter is praised for punctuality and keeping homeowners informed during reconstruction. Cindy and her pack-out/pack-back team are singled out for careful handling of belongings. Rich is mentioned alongside David Kirk for knowledgeable assessments. Multiple reviewers note that crews explain each step of the process without being asked.
3 found across 392 total reviews at 4.8★. Of the 3 negative reviews in the last 18 months, two were 1-star and one was 3-star. One 1-star review had no text from a zero-review account; the owner responded with a generic template inviting the reviewer to call. The second 1-star came from a Local Guide (24 reviews) who complained that a Paul Davis truck took up 4 parking spaces during a snowstorm -- the owner explained the driver had a health emergency and stopped the vehicle safely. This was not a service complaint. The 3-star review described a real service issue: the reviewer chose Paul Davis because of Raul Lou's sales presentation but was assigned foreman Christian, who rarely communicated, sent tradesmen with the wrong flooring, and needed office staff Ali Stewart and Linda Pindeda to fill gaps. The owner responded with the same template used on other negatives.
Owner responses on all three negatives used nearly identical template language directing the reviewer to call, without engaging with the specific complaint. This is a reputation management pattern rather than genuine engagement. The 3-star review reveals a common franchise dynamic: the sales contact (Raul) who wins the customer is not the foreman who manages the job. When the handoff goes wrong, as it did with Christian, the office team has to step in.
Nestor (mitigation crew -- consistently positive). Saul (mitigation crew -- consistently positive). Carlos / Carlos Rodriguez Perez / Carlos M. / Carlos A. (project manager, estimator, mitigation -- consistently positive). Roddy (mitigation crew -- consistently positive). Anthony (mitigation crew -- consistently positive). Kevin (mitigation crew -- consistently positive). Manuel (mitigation crew -- consistently positive). David Kirk / David Kirke / David Kirt (emergency recovery coordinator -- consistently positive). Hunter (project manager -- consistently positive). Raul / Rahul / Raul Lou (project lead, sales -- positive in reviews, cited in 3-star as the reason the customer chose PD). Rich (assessments -- positive). Cindy (pack-out/pack-back team lead -- consistently positive). Jason (mitigation -- positive). Chris (mitigation -- positive). Luis (pack-out team -- positive). Gus (demolition -- positive). Rafelin (mitigation -- positive). Winston (mitigation -- positive). Fermin (mitigation -- positive). Ali Stewart (office staff -- positive, cited in 3-star for filling gaps). Linda Pindeda (office staff -- positive, cited in 3-star for filling gaps). Christian (foreman -- negative, poor communication, wrong materials). Oscar (mitigation -- positive). Corina (pack-out team -- positive). Julissa (pack-out team -- positive). RAF (mitigation -- positive).
With 4.8 stars across 392 reviews and only 3 negatives in the last 18 months, this is one of the better-reviewed restoration franchises in the DC metro area. Ask for your project manager by name -- Carlos, Hunter, and David Kirk are the ones reviewers single out. If you get assigned someone you have not heard good things about, call the office and ask to switch before work begins.
Keep in mind
- They do both mold testing and mold remediation. This is a conflict of interest -- the company identifying the problem also profits from fixing it. Ask whether they will accept a third-party mold assessment or if they require their own.
- This is a franchise operation. Service quality depends on the local team, not the national brand. The Gaithersburg location has strong reviews, but national Paul Davis reviews vary widely.
- Mold remediation is a small slice of their business. Most reviews mention water damage mitigation. If you need a company whose primary focus is mold, this is not that.
- The one detailed negative review in the last 18 months described a foreman (Christian) who sent tradesmen with the wrong flooring and rarely communicated. Office staff (Ali Stewart, Linda Pindeda) had to fill the gaps. Ask who your assigned foreman will be.
- Their service area covers suburban Maryland and Washington DC broadly. Confirm they serve your specific location before scheduling.